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- Tasks: Process customer orders, coordinate technician schedules, and ensure accurate invoicing.
- Company: Survitec, the world's largest survival technology provider.
- Benefits: 33 days holiday, birthday off, training, and life assurance.
- Why this job: Join a fast-paced team making a real impact in safety technology.
- Qualifications: Previous admin experience and strong organisational skills required.
- Other info: Inclusive culture with excellent career development opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Survitec are the world's largest survival technology provider. For over 166 years, we have been protecting lives in the air, on land and at sea, through the design, manufacture, and servicing of Survival Technology.
Our Marine division in Birkenhead is hiring a Service Administrator on a permanent basis. You will help process customer orders, plan technician schedules, coordinate resources, and ensure accurate invoicing - all while keeping customers informed every step of the way. This is a fantastic opportunity for admin-savvy professionals looking to build experience in a fast-paced, safety-focused environment.
Key Responsibilities for the Service Administrator role include but are not limited to:
- You will record and process customer orders, including custom and special orders that may require additional resources for delivery.
- Conduct calls (by telephone or other channel) to allocated customers, acting as a key point of contact for resolving customer queries / complaints about work in progress.
- Provide quotes for local business as needed, ensuring standard pricing and terms are applied in each case.
- Issue certificates promptly and ensure all associated systems are updated accurately, to support proactive notifications for next year's servicing business.
- Respond to and resolve complex or advanced issue escalations promptly and appropriately.
- Plan and coordinate technicians to deliver servicing installation, maintenance and repairs.
- Schedules/trip reports once the servicing has been carried out and sending to client where applicable.
- Communicate the service delivery plan effectively, ensuring that the plan reflects the resources available (both people and supplies).
- Collaborate with stores colleagues and monitor stock levels directly to ensure all scheduled work can be delivered; assist in stock take activity.
- To ensure the IFS system is maintained relating to Hire & Service Liferafts/Lifejackets and invoices generated as required. Use & maintain all CRM details as required.
- Other responsibilities can be assigned by manager and may vary.
You will have the opportunity to develop in your role and feel proud of the work you do. Working at Survitec is fast paced, challenging, and incredibly rewarding. This is not just another job; this is your career.
Essential Criteria
- Previous administration experience, ideally within a service environment
- Proficient in Microsoft Office applications
- Strong organisational skills and keen attention to detail
- Self-motivated with the ability to manage multiple tasks independently
- Educated to GCSE/A-level standard or equivalent
- Experience with ERP platforms is desirable
Why You Should Work for Us
- 33 days of holiday entitlement
- Additional day off to celebrate your birthday.
- Company Anniversary Holiday Benefit
- Gift card vouchers upon reaching 5 years of service.
- Cycle to Work and Car Salary Sacrifice Scheme.
- Excellent enhanced maternity & paternity package
- Life Assurance coverage up to 4 times your salary.
- Pension Scheme.
- Training & Professional Development.
- Employee Assistance Programme.
- Workplace Reward & Recognition scheme.
Survitec is an equal opportunities employer. Our diverse global workforce protects lives, every single day. We are committed to cultivating an inclusive culture where our people feel valued, appreciated, and free to be who they are at work. Because, to provide service and excellence to our customers we must mirror their diversity. But more importantly because it is the right thing to do.
At Survitec, we want you to have the best possible interview experience with us and we are also committed to creating an inclusive environment. We are happy to make any necessary accommodations to ensure you can showcase your skills to the best of your ability, should you require any reasonable adjustments, please don't hesitate to let us know.
Service Administrator in Birkenhead employer: Survitec Group Ltd.
Contact Detail:
Survitec Group Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator in Birkenhead
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Survitec. Understand their mission and values, especially how they focus on safety and customer service. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Administrator, you'll be the go-to person for customer queries. So, brush up on your phone etiquette and how to handle complaints. Role-play with a friend or family member to get comfortable with potential scenarios.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed multiple tasks in previous roles. Whether it’s scheduling or coordinating resources, having concrete examples will demonstrate your ability to thrive in a fast-paced environment like Survitec.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Service Administrator in Birkenhead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Administrator role. Highlight your previous admin experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer service and how your organisational skills make you a perfect fit for Survitec. Let us know why you’re excited about this opportunity!
Showcase Your Communication Skills: As a Service Administrator, communication is key! In your application, demonstrate your ability to communicate effectively. Whether it's through your writing style or examples of past experiences, we want to see how you connect with others.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Survitec Group Ltd.
✨Know Your Stuff
Before the interview, make sure you understand Survitec's mission and values. Familiarise yourself with their products and services, especially in the marine division. This will help you demonstrate your genuine interest and show that you're ready to contribute.
✨Showcase Your Communication Skills
As a Service Administrator, communication is key. Prepare examples of how you've effectively resolved customer queries or complaints in the past. Be ready to discuss your approach to keeping customers informed and how you handle difficult situations.
✨Organisational Skills Matter
Highlight your organisational skills during the interview. Bring up specific instances where you've successfully managed multiple tasks or coordinated resources. This will reassure them that you can thrive in a fast-paced environment like Survitec.
✨Ask Thoughtful Questions
Prepare some insightful questions about the role and the company culture. This shows that you're not just interested in the job, but also in how you can grow within the company. It’s a great way to demonstrate your enthusiasm and commitment.
