Credit and Collections Lead in Belfast

Location: Dunmurry, Belfast, Northern Ireland

Engagement Type: Permanent, Full Time

About the Role

Are you passionate about customer service with a credit/finance background wanting to progress within the world's largest survival technology provider? Survitec has the perfect role for you! As our Credit and Collections Lead your role will be focused on locating and notifying customers of delinquent accounts; receiving payment and ensuring accurate application of payment to customer accounts and escalating failure to pay. You will provide subject matter expertise for complex queries and on‑job coaching, support and guidance to team members, ensuring they operate to standard.

Key Responsibilities and Accountabilities

• Carry out credit check activity according to Survitec Credit process, recording outcomes accurately and in a timely manner
• Manages and resolves customer disputes to ensure invoices are paid on time and in full
• Locates and monitors overdue accounts, using computers and a variety of automated systems
• Persuades customers to pay amounts due, arranging debt repayment schedules as per authority level and based on customers' financial situations, agreeing extension to credit terms within own authority level or escalating as needed
• Records information about financial status of customers and status of collection efforts
• Sorts and files correspondence and perform miscellaneous clerical duties, such as answering correspondence, writing reports and maintaining system data
• Locates and notifies customers of delinquent accounts by mail or telephone, as per specified process identifying the reason(s) for any overdue payment and to review / confirm the terms of sales, credit or service agreements
• Identifies and answers customer questions regarding problems with their accounts and advise customers of necessary actions and strategies for debt repayment
• Manages own workload ensuring all performance measures and SLAs are met
• Manages and reports on the performance of the team; sets appropriate performance objectives, holds them accountable for achieving these; takes corrective action where necessary; escalates non-performance
• Monitors and reviews performance and behaviours within area of responsibility to identify and resolve non-compliance with Survitec’s policies and relevant regulatory codes and codes of conduct

Essential Criteria

• Proven experience in a similar function
• Good organisational and communication skills
• Strong Microsoft Suite Skills

Desirable Criteria

• Third Level Qualification in Finance
• Experience working within a global shared service centre

Benefits

• 34 days holidays including public holidays
• Additional day off to celebrate your birthday
• Cycle to Work Scheme
• Company Anniversary Holiday Benefit
• Excellent enhanced maternity & paternity package
• Professional Training & Development Opportunities
• Employee Assistance Programme
• Hybrid/remote work model
• Workplace Reward & Recognition scheme

Equal Opportunities

Survitec is an equal opportunities employer. Our diverse global workforce protects lives, every single day. We are committed to cultivating an inclusive culture where our people feel valued, appreciated and free to be who they are at work. Because to provide service and excellence to our customers we must mirror their diversity, we are also committed to creating an inclusive environment. We are happy to make any necessary accommodations to ensure you can showcase your skills to the best of your ability, should you require any reasonable adjustments, please don't hesitate to let us know.