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For Companies At a Glance
- Tasks: Process customer orders, coordinate technician schedules, and ensure accurate invoicing.
- Company: Join Survitec, the world's largest survival technology provider with a global presence.
- Benefits: Enjoy 33 days holiday, birthday off, and excellent maternity/paternity packages.
- Why this job: Be part of a fast-paced, rewarding environment that values your growth and contributions.
- Qualifications: Previous admin experience and proficiency in Microsoft Office required.
- Other info: Survitec promotes an inclusive culture and offers professional development opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Your Company
Survitec are the world’s largest survival technology provider. For over 166 years, we have been protecting lives in the air, on land and at sea, through the design, manufacture, and servicing of Survival Technology. Today, we are a global community of 3,000 professionals with presence in 96 countries partnering with our customers to provide innovative solutions that reduce risk and help keep you safe.
Your New Role
Are you a great communicator with a passion for delivering outstanding customer service? Organised, proactive, and ready to grow? Survitec has the perfect role for you! Our Marine division in Fraserburgh is hiring a Service Administrator on a permanent basis. You’ll help process customer orders, plan technician schedules, coordinate resources, and ensure accurate invoicing – all while keeping customers informed every step of the way. This is a fantastic opportunity for admin-savvy professionals looking to build experience in a fast-paced, safety-focused environment.
What You Can Expect from the Role
Key Responsibilities for the Service Administrator role include but are not limited to:
- You will record and process customer orders, including custom and special orders that may require additional resources for delivery.
- Conduct calls (by telephone or other channel) to allocated customers, acting as a key point of contact for resolving customer queries/complaints about work in progress.
- Provide quotes for local business as needed, ensuring standard pricing and terms are applied in each case.
- Issue certificates promptly and ensure all associated systems are updated accurately, to support proactive notifications for next year’s servicing business.
- Respond to and resolve complex or advanced issue escalations promptly and appropriately.
- Plan and coordinate technicians to deliver servicing installation, maintenance and repairs.
- Schedules/trip reports once the servicing has been carried out and send to client where applicable.
- Communicate the service delivery plan effectively, ensuring that the plan reflects the resources available (both people and supplies).
- Collaborate with stores colleagues and monitor stock levels directly to ensure all scheduled work can be delivered; assist in stock take activity.
- To ensure the IFS system is maintained relating to Fire Safety services and invoices generated as required — use & maintain all CRM details as required.
- Other responsibilities can be assigned by manager and may vary.
You will have the opportunity to develop in your role and feel proud of the work you do. Working at Survitec is fast paced, challenging, and incredibly rewarding. This is not just another job; this is your career.
The Experience, Qualifications and Skills You Will Have
Essential Criteria:
- Previous administration experience, ideally within a service environment.
- Proficient in Microsoft Office applications.
- Strong organisational skills and keen attention to detail.
- Self‑motivated with the ability to manage multiple tasks independently.
- Educated to GCSE/A-level standard or equivalent.
- Experience with ERP platforms is desirable.
Why You Should Work for Us
- 33 days of holiday entitlement.
- Additional day off to celebrate your birthday.
- Company Anniversary Holiday Benefit.
- Gift card vouchers upon reaching 5 years of service.
- Cycle to Work Scheme.
- Excellent enhanced maternity & paternity package.
- Life Assurance coverage up to 4 times your salary.
- Pension Scheme.
- Training & Professional Development.
- Employee Assistance Programme.
- Workplace Reward & Recognition scheme.
How to Apply
Please click the below Apply Now button. If you would like more information regarding this role before applying, please feel free to reach out to us via Linked In or via recruitment@survitecgroup.com.
Survitec is an equal opportunities employer. Our diverse global workforce protects lives, every single day. We are committed to cultivating an inclusive culture where our people feel valued, appreciated, and free to be who they are at work.
At Survitec, we want you to have the best possible interview experience with us and we are also committed to creating an inclusive environment. We are happy to make any necessary accommodations to ensure you can showcase your skills to the best of your ability; should you require any reasonable adjustments, please don’t hesitate to let us know.
Service Administrator in Fraserburgh employer: Survitec Group Limited
Contact Detail:
Survitec Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator in Fraserburgh
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Survitec. Understand our mission and values, and think about how your skills as a Service Administrator can contribute to our goal of protecting lives. This will help you stand out and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and administration. Think about specific examples from your past experiences that highlight your organisational skills and ability to handle multiple tasks. We want to see how you can shine in a fast-paced environment!
✨Tip Number 3
Show off your communication skills! As a Service Administrator, you'll be the key point of contact for customers. During the interview, demonstrate your ability to communicate clearly and effectively. Maybe even role-play a scenario where you resolve a customer query to showcase your problem-solving skills.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds. And remember, apply through our website for the best chance at landing the job!
We think you need these skills to ace Service Administrator in Fraserburgh
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Administrator role. Highlight your previous admin experience and how it relates to the responsibilities listed in the job description. We want to see how you can bring your unique skills to our team!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, it's essential to demonstrate your communication prowess. Use clear and concise language in your application, and maybe even share an example of how you've successfully resolved a customer query in the past. We love a good story!
Highlight Your Organisational Skills: As a Service Administrator, being organised is key! In your application, mention any tools or methods you use to stay on top of tasks and manage multiple priorities. We appreciate candidates who can juggle responsibilities like pros!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light. Plus, we’re always excited to see new faces joining our Survitec family!
How to prepare for a job interview at Survitec Group Limited
✨Know Your Stuff
Before the interview, make sure you understand Survitec's mission and values. Familiarise yourself with their services and recent projects. This will help you demonstrate your enthusiasm for the role and show that you're genuinely interested in contributing to their success.
✨Showcase Your Communication Skills
As a Service Administrator, communication is key. Prepare examples of how you've effectively resolved customer queries or complaints in the past. Be ready to discuss how you keep customers informed and ensure their needs are met throughout the service process.
✨Demonstrate Organisational Skills
Highlight your ability to manage multiple tasks and stay organised. Bring examples of how you've successfully coordinated schedules or resources in previous roles. This will reassure them that you can handle the fast-paced environment at Survitec.
✨Ask Thoughtful Questions
Prepare some insightful questions about the role and the company culture. This shows that you're not just interested in the job, but also in how you can grow within the organisation. It’s a great way to leave a positive impression and engage with your interviewers.