Operations Coordinator - Monitoring in Ipswich

We are looking for an Operations Coordinator to provide day-to-day operational and administrative support to the Monitoring Manager and the wider monitoring team. This is a hands-on coordination role that keeps the monitoring division running smoothly, from job booking and scheduling through to invoicing, debt management, and project administration. The successful candidate will be highly organised, comfortable juggling multiple priorities, and confident liaising with survey managers, site teams, suppliers, and clients. A practical understanding of technical equipment — including IoT monitoring devices — and the ability to interpret technical specifications and engineering drawings will be important.

Responsibilities

• Scheduling & Resource Coordination
  • Coordinate engineer availability, equipment, and project timelines to ensure efficient deployment of monitoring resources.
  • Book jobs into the scheduling system, confirming scope, dates, and resource requirements with clients and internal teams.
  • Act as the key point of contact between the monitoring team and regional survey managers, ensuring clear communication on job requirements, timelines, and deliverables.
  • Arrange site access permits, inductions, and security clearances for monitoring engineers, ensuring all requirements are met before mobilisation.
  • Arrange training courses and qualification renewal of team members, as required.
• Equipment, Compliance & Technical
  • Support compliance with H&S requirements, ensuring risk assessments are current and equipment records are properly maintained.
  • Track calibration schedules and certification expiry dates for monitoring instruments, arranging recalibration and renewals as needed.
  • Manage monitoring equipment stock levels, coordinate procurement of consumables, and maintain an accurate asset register.
  • Deal with suppliers, source and order technical monitoring equipment, and manage purchase orders through to delivery.
  • Work comfortably with technical specifications and engineering drawings, ensuring the correct equipment and configurations are deployed to site.
  • Provide basic-level troubleshooting and fault resolution for IoT monitoring devices, including solar power systems, batteries, connectivity issues, and access to data portals.
• Project Administration
  • Provide administrative support across live monitoring projects, maintaining trackers, updating project records, and flagging risks or delays to the Monitoring Manager.
  • Manage end-of-project administration, including final invoicing, document archiving, client sign-off, and internal close-out procedures.
• Commercial & Financial
  • Raise and process proforma and regular invoices accurately and on time, ensuring alignment with project milestones and contractual terms.
  • Monitor outstanding debts, chase overdue payments, and escalate where necessary to maintain healthy cash collection.
  • Assist with the preparation of quotes and pricing schedules, liaising with the Monitoring Manager to ensure accuracy and competitiveness.

Requirements

Essential

• Proven experience in an operations coordination, project administration, or scheduling role — ideally within surveying, construction, or engineering services.
• Strong organisational skills with the ability to manage competing priorities and deadlines.
• Confident communicator, comfortable liaising with engineers, suppliers, clients, and senior managers.
• Comfortable working with technical specifications and engineering drawings.
• Proficient in Microsoft Office (Excel in particular) and comfortable learning new systems.
• Attention to detail, especially around financial processes, compliance records, and scheduling.

Desirable

• Experience within the land survey, monitoring, or geospatial sector.
• Familiarity with IoT monitoring devices, sensors, or remote data acquisition systems.
• Experience dealing with suppliers and ordering specialist technical equipment.
• Familiarity with scheduling or project management tools (e.g. Microsoft Project, field service software).
• Understanding of health and safety requirements in a site-based engineering environment.
• Experience with invoicing, purchase orders, or basic financial administration.

Benefits

• Competitive salary (dependent on experience).
• Hybrid working arrangement.
• Opportunity to join a fast-growing, PE-backed business with a clear growth plan.
• A supportive, collaborative team culture underpinned by our values: We Care, We Share, We Deliver, We Grow.
• Professional development opportunities as the business scales.