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- Tasks: Manage NHS customer accounts and process orders in a friendly team environment.
- Company: Join Pluswork Limited, a supportive recruitment agency committed to diversity and equal opportunities.
- Benefits: Enjoy a permanent role with a quarterly bonus, 33 days holiday, and a pension scheme.
- Why this job: Be part of a fun team while making a difference in healthcare without the call centre stress.
- Qualifications: Confident communicators who are detail-oriented; experience in a chemist is a plus but not required.
- Other info: Interviews are happening now, so send your CV to Dawn today!
The predicted salary is between 24000 - 36000 £ per year.
Enjoy working with customer service and administration but prefer to avoid a call centre environment? Would you like to work in a small, friendly team handling NHS customer accounts, managing orders for hospital medicines and pharmaceutical products? If so, this is a great opportunity for you.
Benefits include:
- Permanent position
- Quarterly bonus scheme
- 33 days holiday
- Pension scheme
- Supportive and fun team
Responsibilities:
- Managing NHS customer accounts via computer administration
- Data entry and processing daily orders using detailed codes
- Answering phone calls to handle customer enquiries, orders, and queries
- Managing emails related to customer accounts
Candidate Requirements:
- Confident communicator
- Enjoys fast-paced work
- Detail-oriented
- Experience in a chemist or with dispensing medicines is preferred, but training will be provided
If this sounds like you, send your CV to Dawn now, as interviews are being held immediately.
Pluswork Limited operates as a Recruitment Agency for permanent candidates and as an Employment Business for temporary candidates. We are committed to equal opportunities and are a Diversity Pledged Recruiter, as developed by the REC and Job Centre Plus.
Customer Service Administrator employer: Surselva Personal Growth & Consultancy
Contact Detail:
Surselva Personal Growth & Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with the NHS and its customer service protocols. Understanding how the NHS operates and the specific needs of its customers will give you an edge in interviews and show your genuine interest in the role.
✨Tip Number 2
Highlight any relevant experience you have in administration or customer service, especially in healthcare settings. Even if you haven't worked directly in a chemist, showcasing transferable skills can make a strong impression.
✨Tip Number 3
Prepare to discuss your approach to handling customer enquiries and managing orders. Think of examples from your past experiences where you successfully resolved issues or improved processes, as this will demonstrate your problem-solving abilities.
✨Tip Number 4
Show enthusiasm for working in a small team environment. Be ready to express how you value collaboration and support among colleagues, as this aligns with the friendly team culture mentioned in the job description.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Emphasise any previous roles where you managed accounts or processed orders, especially in a healthcare setting.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and attention to detail. Mention your enthusiasm for working in a small team and your ability to handle fast-paced environments.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as data entry, customer account management, and any experience with pharmaceuticals. If you have experience in a chemist, be sure to mention it.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Surselva Personal Growth & Consultancy
✨Show Your Communication Skills
As a Customer Service Administrator, you'll need to demonstrate your ability to communicate effectively. Practice clear and concise responses to common interview questions, and be ready to showcase your confidence in handling customer enquiries.
✨Highlight Your Attention to Detail
Since the role involves managing NHS customer accounts and processing orders, it's crucial to emphasise your detail-oriented nature. Prepare examples from your past experiences where your attention to detail made a difference in your work.
✨Familiarise Yourself with the Role
Take some time to research the responsibilities of a Customer Service Administrator, especially in the context of NHS accounts. Understanding the specific tasks involved will help you answer questions more effectively and show your genuine interest in the position.
✨Prepare Questions for the Interviewer
Interviews are a two-way street, so come prepared with thoughtful questions about the team dynamics, training opportunities, and the company culture. This not only shows your enthusiasm but also helps you assess if the role is the right fit for you.
