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- Tasks: Ensure smooth operations in car parks while providing excellent customer service.
- Company: Join Surrey Heath Borough Council, dedicated to community engagement and support.
- Benefits: Enjoy competitive salary, generous leave, pension scheme, and discounts on gym memberships.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Customer service skills and a valid driving licence required; training provided.
- Other info: Flexible working arrangements and a friendly team culture await you.
The predicted salary is between 20000 - 24000 £ per year.
£24,562 - £28,036 per annum (plus annual Retention and Recruitment allowance £1,040 pa)
Location: Main Square Car Park, Camberley
Contract: 12 Month Fixed Term Contract
Working Pattern: 37 hours per week (4 on 4 off rota, including weekends)
DBS Check: Yes
Closing Date: 25/01/2026 at 23:59
Reference: BER/25/328016
Join Surrey Heath Borough Council and be part of an organisation committed to delivery through meaningful community engagement and excellent customer service. We have a friendly and supportive staff culture with people who want to help make a real difference in our community for everyone that lives and works here. We welcome a culture of innovation and creativity by welcoming new ideas from everyone.
About the Role
We are seeking a strong individual to bring excellent customer service and high standards to our car parking service. Working across the Borough and within a busy operations office, you will help keep our multi-storey and surface car parks running smoothly, providing excellent customer care under sometimes demanding situations and enforcing parking regulations in our car parks. You will provide direct customer care from our Main Square car park office either by phone, intercom or face to face. Full training will be given on our ICT systems, payment systems and pay stations. You will also be expected to provide information on car park related matters to the public throughout your role.
About You
You will be self-confident, have excellent customer facing skills, be practical and presentable, have a current driving license to carry out mobile patrols and hold the relevant qualification (Civil Enforcement Officer Level 2) or be experienced in the knowledge of parking legislation, equipment and enforcement.
Additional Information
We are committed to providing a healthy work life balance for our employees, with hybrid working and other flexible working arrangements on offer. A laptop and mobile phone will be provided for your role if applicable. We offer a generous benefits package including a minimum of 170 hours' annual leave rising to 207 hours after 5 years' service, plus Bank Holidays, a generous local government pension scheme, free parking for all employees and payment of a professional membership fee. As well as subsidised gym membership at our local Places Leisure Centre and great savings from supermarkets, shopping, cycle to work schemes and holidays via the My Staff Shop scheme.
Surrey Heath Borough Council is committed to equality of opportunity in employment and service delivery and welcomes applications from all sectors of the community.
How to apply
Please apply online via the link provided. If you are unable to apply online for reasons of disability, please call to discuss any reasonable adjustments that may be made to accommodate your individual requirements.
Please note: All successful applicants will be subject to pre-employment checks in line with BPSS guidelines, which includes standard identification, referencing and unspent conviction checks. Surrey Heath Borough Council undertakes not to discriminate unfairly against any subject of a disclosure on the basis of conviction or other information revealed.
For the best chance of successful application, please read the Job Description and Personal Specification fully before applying for this vacancy as it contains information you will need to refer to when applying. We do not accept CV's submitted without a fully completed application form. To reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. If you choose to submit your CV with your application form we request that you remove all your personal details before uploading your CV. This will ensure that Managers cannot see your personal details when completing their shortlist. If you have not heard from the council within 4 weeks of the closing date you should assume that your application has been unsuccessful. All unsuccessful applications will be removed and confidentially disposed of 6 months after the closing date.
If you have any further enquiries please email or telephone.
Civil Enforcement Officer in Camberley employer: Surreyheath
Contact Detail:
Surreyheath Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Civil Enforcement Officer in Camberley
✨Tip Number 1
Get to know the company culture! Before your interview, check out Surrey Heath Borough Council's values and community engagement efforts. This will help you connect with the interviewers and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing excellent care, think of examples from your past experiences where you handled tough situations with grace. We want to see how you can shine under pressure!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look presentable and professional for your interview. It shows that you take the role seriously and are ready to represent the council well.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start. Don’t miss out on this opportunity!
We think you need these skills to ace Civil Enforcement Officer in Camberley
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read the job description and personal specification thoroughly. This will help you understand what we're looking for and tailor your application to highlight your relevant skills and experience.
Be Yourself: When filling out the application form, let your personality shine through! We value authenticity, so don’t be afraid to show us who you are and why you’re passionate about the role of Civil Enforcement Officer.
Highlight Relevant Experience: Make sure to showcase any previous customer service experience or knowledge of parking regulations in your application. This is your chance to demonstrate how your background aligns with our needs at Surrey Heath Borough Council.
Apply Through Our Website: For the best chance of success, please apply online via the link provided in the job listing. This ensures that your application goes directly to us and is processed efficiently. Don’t forget to double-check everything before hitting submit!
How to prepare for a job interview at Surreyheath
✨Know Your Stuff
Make sure you understand the role of a Civil Enforcement Officer inside out. Familiarise yourself with parking legislation, customer service expectations, and the specific duties outlined in the job description. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role heavily involves customer interaction, prepare examples of how you've provided excellent customer service in the past. Think about challenging situations you've faced and how you resolved them. This will demonstrate your ability to handle demanding situations effectively.
✨Dress the Part
First impressions matter! Dress smartly and presentably for your interview. This shows that you take the opportunity seriously and are ready to represent the council well. A neat appearance can also boost your confidence during the interview.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. This could be about the team culture, training opportunities, or how success is measured in the role. Asking insightful questions not only shows your interest but also helps you determine if the job is the right fit for you.