At a Glance
- Tasks: Assist customers with memberships and provide outstanding support in a vibrant sports environment.
- Company: Surrey Sports Park, a leading university sports facility transforming lives through sport.
- Benefits: Gain valuable experience, work in a supportive team, and enjoy a dynamic atmosphere.
- Other info: Opportunity for personal growth in a fast-paced, rewarding environment.
- Why this job: Join a passionate team and help others thrive through sport and physical activity.
- Qualifications: Excellent communication skills and a positive attitude; customer service experience is a plus.
The predicted salary is between 40582 - 49600 £ per year.
At Surrey Sports Park, we believe sport and physical activity have the power to transform lives. As one of the UK's leading university sports facilities, we provide exceptional experiences for our members, athletes, swimmers, students, and local community.
We are looking for an enthusiastic and motivated Sales & Support Assistant to join our Commercial Services team and play a key role in helping people begin and continue their journey with us.
The Role
This is an exciting opportunity for an individual with a passion for customer service, relationship building and delivering outstanding experiences. You will be at the heart of our customer journey, working closely with prospective and existing customers to provide advice, support and solutions that help them make the most of everything Surrey Sports Park has to offer. The role combines customer service, sales, and administration, making it ideal for someone who enjoys working with people, thrives in a fast-paced environment and takes pride in delivering a high standard of service. From supporting membership sales and swimming programme enquiries to managing customer communications and ensuring a seamless onboarding experience, you will play an important part in achieving both customer satisfaction and commercial success.
About You
We are seeking someone who is personable, organised, and proactive, with excellent communication skills and a genuine desire to help others. You will be comfortable handling enquiries across multiple channels, managing competing priorities and working collaboratively with colleagues across the business. Previous experience within a customer-facing, sales, leisure, hospitality, or sport environment would be advantageous, although just as important is a positive attitude, willingness to learn and commitment to delivering exceptional service.
What We Offer
In return, you will join a supportive and ambitious team within a sector-leading organisation that is committed to developing its people. You will gain valuable experience across sales, customer engagement, memberships, swimming programmes, and commercial operations while working within a vibrant sporting environment that positively impacts thousands of people every year.
Sales and Support Assistant employer: Surrey
Surrey offers a vibrant working environment that empowers employees to leverage their unique talents. The university provides generous benefits, including 32 days of holiday plus bank holidays and a substantial pension contribution of 14.5%. With a focus on professional growth and collaboration across disciplines, Surrey is committed to making a real difference in education and research.
StudySmarter Expert Advice🤫
We think this is how you could land Sales and Support Assistant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Surrey. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Surrey before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales and Support Assistant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Surrey:Your cover letter is your chance to shine! Tell us why you want to work at Surrey specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Surrey!
How to prepare for a job interview at Surrey
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
