At a Glance
- Tasks: Support Surrey and Sussex Police with expert HR advice and resolve employee issues.
- Company: Join a collaborative policing family dedicated to community safety.
- Benefits: Flexible working, generous leave, career progression, and wellness support.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
- Why this job: Make a real difference in people's lives while developing your HR skills.
- Qualifications: CIPD qualified or equivalent experience, strong communication skills required.
The predicted salary is between 29151 - 32224 £ per year.
This role is within a unit where Surrey Police and Sussex Police work in collaboration, whilst remaining two separate legal entities/employers with different terms and conditions. Successful candidates may be appointed on the terms and conditions of employment of either Surrey Police or Sussex Police, depending on organisational requirements. A discussion will be held with the successful candidate to confirm the details of location, salary, allowances and hours.
Division / Department - People Services
Grade - Grade E
Status - Full Time or Happy to Talk Flexible Working
Contract Type - Permanent
Salary Grade Range - £29,151 - £32,224
Working Hours - 36.0 Hours per Week
Shift Allowance - No
Politically Restricted - No
Location - Surrey Police Headquarters, Guildford
The starting salary for this role will usually be at the bottom of the salary range and will be pro-rata if the working hours are less than full time.
From your first day with us you will be part of a policing family making a real difference. It is our mission to identify and protect vulnerable people, prevent and respond to harm and keep people safe. The People Resolution Centre Advisor is an exciting and challenging role within the People Operations function, a portfolio within People Services that includes a Resolution Centre, People Partners and Casework Team. There is an Advisor vacancy within our Surrey Team based in Guildford. This is a critical role, supporting a high profile, front facing, and customer focussed operations function to all employees and stakeholders. This will include face to face on occasion and resolving issues at the earliest opportunity.
You will provide expert HR advice and guidance to customers and stakeholders across both forces, gathering the full picture and articulating options to seek the best outcomes. You will take the lead in providing advice on policy and procedure, including issues that are escalated by other People Services colleagues. You will act as a coach/mentor to People Resolution Assistants, enhancing their HR knowledge and improving customer service provision and resolution.
The People Operations team will work in an agile nature that will include the need to work at Headquarters, Guildford on a weekly basis, but also the need to travel across force areas on occasion together with the opportunity to work from home. You will be able to apply flexibility to your working day in line with meetings and demand.
Skills & Experience
- You will be CIPD qualified or hold equivalent professional experience and have Level 3 qualification in any subject.
- You will have good communication skills both verbal and written.
- You should be proficient in the Microsoft Office Suite and web-based applications.
- We are looking for you to be able to plan, manage and prioritise your workload whilst responding flexibly to changing demands.
- This role requires you to be able to problem solve in a fast-paced environment, diagnosing cause and resolution options.
- You will have excellent stakeholder engagement skills and can embed a culture of continuous improvement and delivery.
Policing is an exciting 24/7 business and we all have commitments outside work. We’re invested in supporting people to balance their life with work and we encourage flexible working. We are open to conversations about job shares and part time working. We encourage agile working, giving you the opportunity to manage your own diary and work wherever you give the best service to the public. This may include flexi-time and home working.
We take pride in looking after our people and offer a variety of benefits; career progression, contributory pension scheme (LGPS), generous annual leave allowance, discounts for everyday spend, on-site gyms and a range of sports clubs, generous and supportive parental leave, financial and mental wellbeing guidance and support, discounted contributory healthcare scheme.
We recognise that our people are balancing demanding careers with commitments and interests outside of work. We welcome applications and discussion with candidates who want to work full-time or part-time/flexible hours.
Diversity Statement
We are only as good as our people. It's important that our officers and staff can be themselves in the workplace and we know that as an organisation we'll grow from the variety of thinking, approach, and the skills that diversity brings; all of which help us to deliver a better policing service. We strive to ensure how we deliver our services, provide information and how we recruit is open and accessible to all.
We value the differences that people bring from all backgrounds and communities. Regardless of age, sex, ethnicity, sexual orientation, gender identity or gender expression, disability, social status, or religious belief, we would love to hear from you.
People Resolution Centre Advisor in Guildford employer: Surrey Police
Surrey Police and Sussex Police offer a dynamic and supportive work environment where employees are encouraged to balance their professional and personal lives through flexible working arrangements. With a strong commitment to employee development, generous benefits including a contributory pension scheme, and a focus on diversity and inclusion, this role as a People Resolution Centre Advisor in Guildford provides an opportunity to make a meaningful impact while being part of a dedicated policing family.
StudySmarter Expert Advice🤫
We think this is how you could land People Resolution Centre Advisor in Guildford
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Surrey Police!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Surrey Police.
We think you need these skills to ace People Resolution Centre Advisor in Guildford
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Surrey Police. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Surrey Police and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Surrey Police. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Surrey Police's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Surrey Police
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Surrey Police.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Surrey Police will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Surrey Police and how you would contribute to adapting HR strategies.
