At a Glance
- Tasks: Manage cases and provide customer-focused service in policing and crime investigations.
- Company: Join Surrey Police, a dedicated team making a real difference in the community.
- Benefits: Enjoy flexible working, generous leave, and career progression opportunities.
- Other info: Dynamic role with training in trauma-informed practices and restorative interventions.
- Why this job: Be a key player in supporting justice and helping others in your community.
- Qualifications: Strong communication skills, IT proficiency, and ability to work independently and in teams.
The predicted salary is between 31500 - 38500 £ per year.
To achieve this ambition, we are looking for Out of Court Resolution Hub, Administrator.
This is a central role in our team, and we need an enthusiastic individual to provide a customer focused service that responds to policing and crime related investigations by building positive, collaborative relationships with police colleagues and criminal justice partners.
We are looking for a motivated individual, who is able to use their own initiative to proactively track and manage cases through the central team from initial referral, the decision‑making panel and beyond to the decided outcome.
In return, working in Surrey Police offers professional satisfaction and a rewarding career in policing, as well as the opportunity to make a real difference to the lives of other people.
This role is based at Guildford Police Station.
To support the force's commitment to provide an agile and flexible workforce, you will have the opportunity to work flexibly where appropriate.
You will be provided training for the role including our computing systems and databases as well as trauma informed practices and restorative interventions to support your competency in the role.
The Administrator role is key to the successful and smooth operations within Surreys Adult and Youth Out of Court Resolution Hub.
You will be the gatekeeper as well as front of house to our team.
- Proven ability to work to strict deadlines, managing a high personal workload whilst balancing competing demands without the need for close supervision Experience of first line customer service communications Competent in the use of IT, including Microsoft packages or equivalent particularly Excel.
- Collating and maintaining digital records and databases to allow for easy and timely retrieval.
- Good interpersonal skills, teamwork and a customer service approach to be able to deal with enquiries and when appropriate influence and negotiate with both policing colleagues and external partner agencies both verbally and in writing.
- Be able to work effectively as a member of a large team, whilst also being confident and competent to work independently within key role.
- The ability to produce clear, legible, concise and accurate reports/records.
- Be able to identify potential issues such as missing or incomplete documentation and to proactively take action to seek a resolution.
- Ability to achieve and maintain the internal police databases.
- In line with this, as technology advances, the administrator will need to demonstrate the willingness to embrace change and make suggestions for improvements.
- The ability to quickly assimilate a reasonable working knowledge of the structure of Surrey Police, administrative policies and practices and an evidential awareness.
- The starting salary for this role will usually be at the bottom of the salary range and will be pro-rata if the working hours are less than full time.
- Chief Constables' Message
We really welcome your interest in joining our Police Force.
It is a privilege to lead the teams in Surrey Police and Sussex Police who continuously work selflessly and tirelessly in order to keep people in our counties safe.
We are looking for talented and inspirational people who put the needs of the public at the heart of everything that they do and who want to make a difference.
If you feel you are that person then we want to hear from you.
- We take pride in looking after our people and offer a variety of benefits;
- career progression
- contributory pension scheme (LGPS)
- generous annual leave allowance
- discounts for everyday spend
- on-site gyms and a range of sports clubs
- generous and supportive parental leave
- financial and mental wellbeing guidance and support
- discounted contributory healthcare scheme,
Please note that not all jobs are available for internal candidates across both Forces, the current agreed recruitment principles are;
- vacancies in collaborated units are available to all officers and staff across both Forces
- vacancies in non-collaborated units are only available to officers and staff within the Force with the vacancy unless it is advertised externally
- if the vacancy is advertised externally and an officer or member of staff from the other Force is successful it will result in a transfer of employment
- #J-18808-Ljbffr
Out of Court Resolution Hub Administrator in Guildford employer: Surrey Police
Join a dedicated team where your role as a Custody Training Officer will not only enhance the skills of custody staff but also contribute to safer detention practices and improved outcomes for detainees. With a supportive work culture that values professional development, flexible working arrangements, and access to wellbeing networks, you'll find a meaningful career that makes a real impact in the community. This position offers unique opportunities for growth and training in a high-pressure environment, ensuring you are equipped to lead with confidence and integrity.
StudySmarter Expert Advice🤫
We think this is how you could land Out of Court Resolution Hub Administrator in Guildford
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Surrey Police, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Surrey Police and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Out of Court Resolution Hub Administrator in Guildford
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Surrey Police and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Surrey Police
✨Get to Know Public Sector Values
Before your interview with Surrey Police, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Surrey Police.
