Business Change Manager in Guildford

Job Details

Division / Department: Corporate Development

Grade: Level 1

Status: Full Time or Happy to Talk Flexible Working

Contract Type: Fixed Term Contract

Salary Grade Range: £45,374 - £57,478

Working Hours: 36.0 Hours per Week

Shift Allowance: No

Politically Restricted: No

Location: Surrey Police Headquarters, Guildford

The starting salary for this role will usually be at the bottom of the salary range and will be pro‑ra if the working hours are less than full time.

Chief Constable's Message

We really welcome your interest in joining our Police Force. It is a privilege to lead the teams in Surrey Police and Sussex Police who continuously work selflessly and tirelessly in order to keep people in our counties safe. We are looking for talented and inspirational people who put the needs of the public at the heart of everything that they do and who want to make a difference. If you feel you are that person then we want to hear from you.

We wish you all the very best with your application.

Chief Constable Tim De Meyer & Chief Constable Jo Shiner

Role & Key Responsibilities

From your first day with us you will be part of a policing family making a real difference. It is our mission to identify and protect vulnerable people, prevent and respond to harm and keep people safe. The Business Change Manager will play a key role in ensuring that programs/projects (change initiatives) meet the objectives on time and on budget by increasing employee adoption, usage and minimising resistance.

The Business Change Manager will focus on the changes required to business processes, systems and technology, and ensure that the changes are effectively integrated into the business, ready for operational use and that the associated behavioural/cultural changes have been made.

Responsibilities include:

• Ensuring that program/project changes are effectively integrated into the business, ready for operational use and deliver the planned benefits.
• Ensuring that any processes or procedures are in place and the associated behavioural/cultural changes have been successfully adopted and the change successfully embedded into the organisation.
• Capturing, sharing and addressing organisational learnings from program/project delivery for future programmes.
• Defining and maintaining organisational business change management principles for Programs and projects in conjunction with the People Services Change Lead.
• Applying business change management principles and processes consistently and effectively to change initiatives and working with People Services to embed these within existing people change processes.
• Facilitating business change workshops and business readiness activities to help business areas define, deliver and implement a business change approach, recognising and addressing any organisational resistance.
• Coordinating appropriate change networks and business change champions.
• Managing operational transition, ensuring “business as usual” is maintained during the transition and changes are effectively integrated into the force(s).
• Mentoring those leading on business change transition activities.
• Maintaining and communicating a set of business change tools and methodologies that can be utilised on a variety of business change programmes/projects.

Skills & Experience

Program/Project Delivery

• Works with Change Program/Project teams and People Services to ensure that the delivery of the Change Program/Projects is carefully planned and coordinated to take into account the required business change activities necessary e.g. the business processes, training and behavioural/cultural changes etc. required.
• Works with associated business areas and the Change Program/Project Managers to ensure that any associated business transition activities (e.g. Training, communications etc.) take into account the ongoing business operational needs.
• Supports the design, development, delivery and management of change delivery communications, working with Change Program/Project teams, People Services and Corporate Communications.
• Works to resolve any tensions between the business areas impacted by the program/project, flagging any potential issues to the Change Program/Project teams.
• Ensures that any business change risks or issues are highlighted to the Change Program/Project team in a timely fashion for the Governance Boards.
• Has oversight of the Post‑implementation Reviews that are undertaken to ensure that any organisational learnings as a result of these are captured, shared and addressed in future Change Programs/Projects.

Stakeholder Management

• Engage with senior leaders across Surrey to ensure that they understand the required business change activities required to embed the changes into the organisation and achieve the desired results and outcomes.
• Works with business areas and senior leaders across the organisation to ensure that they are prepared to take on new ways of working by considering any behavioural/skill or culture change required.
• Builds strong relationships with the People Services Change Lead to co‑develop business change methodology and utilise resources and opportunities from across People Services and Change Delivery to embed culture change into change projects.
• Responsible for the identification, set‑up and ongoing management of the Business Change Networks/Change Champions that support change delivery across Surrey.
• Acts as a coach for Senior Stakeholders and SROs in helping them fulfil the role of change sponsor.

Governance

• Adheres to the Forces’ Program and Project Governance requirements.
• Works with People Services Change Lead to provide advice, guidance and assistance on Business Change activities to other colleagues in the Business and Change Delivery teams.
• Ensures that as services are redesigned that they incorporate and embed the associated operational process changes required to make maximum use of any technology enablement so that the maximum benefits are derived from any investments made.
• Adheres to legislation, Force policies and industry best practice in relation to Digital Capabilities.

People Management

• Motivates staff and officers (as required) within the Change Delivery portfolio.
• Provides advice, guidance and assistance on business change activities to less experienced colleagues as required.

Why Work With Us?

Policing is an exciting 24/7 business and we all have commitments outside work. We’re invested in supporting people to balance their life with work and we encourage flexible working. We are open to conversations about job shares. We encourage agile working, giving you the opportunity to manage your own diary and work wherever you give the best service to the public. This may include flexi‑time and home working.

We take pride in looking after our people and offer a variety of benefits:

• Career progression
• Contributory pension scheme (LGPS)
• Generous annual leave allowance
• Discounts for everyday spend
• On‑site gyms and a range of sports clubs
• Generous and supportive parental leave
• Financial and mental wellbeing guidance and support
• Discounted contributory healthcare scheme

Please use the following links for more information on the benefits of working with Surrey Police.

Diversity Statement

We are only as good as our people. It's important that our officers and staff can be themselves in the workplace and we know that as an organisation we'll grow from the variety of thinking, approach, and the skills that diversity brings; all of which help us to deliver a better policing service. We strive to ensure how we deliver our services, provide information and how we recruit is open and accessible to all.

We have multiple staff support groups that help to improve our understanding of minority issues and ensure they are reflected in our work. We are proud members of Disability Confident, hold Race Equality Matters Trailblazer status, are a signatory of the Race at Work Charter and are aligned with the Armed Forces Covenant and the HeForShe movement.

We are committed to being an anti‑racist police service. We promise to challenge injustice, ensure fairness and to uphold anti‑racist principles in both our organisation and our communities. Here you can read our full anti‑racism statement.

We value the differences that people bring from all backgrounds and communities. Regardless of age, sex, ethnicity, sexual orientation, gender identity or gender expression, disability, social status, or religious belief, we would love to hear from you.

Please use the following links to find out more on Equality, Diversity and Inclusion at Surrey Police and Sussex Police.

Additional Information

After submitting your application you will receive a confirmation email with a copy of your application attached. Occasionally emails from this address can fall into spam/junk folders so please ensure this is checked regularly.

This post is being advertised in parallel with Force redeployment processes. Any redeployees who are identified will be given preference. This may result in the post being withdrawn at any point during the recruitment process.

Internal recruitment policy: vacancies in collaborated units are available to all officers and staff across both Forces. Vacancies in non‑collaborated units are only available to officers and staff within the Force with the vacancy unless advertised externally. If the vacancy is advertised externally and an officer or staff member from the other Force is successful it will result in a transfer of employment.

Surrey Police and Sussex Police Special Constables, Volunteers and Agency Staff (excluding self‑employed workers) covered under the Agency Worker Regulations (AWR) are eligible to apply for internal advertised posts.