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- Tasks: Support fraud victims and raise awareness in your community.
- Company: Join a dedicated policing family focused on community safety in Surrey.
- Benefits: Reimburse travel expenses, access well-being support, and enjoy sports clubs.
- Why this job: Make a real difference while gaining valuable skills and experience.
- Qualifications: Good IT skills, communication experience, and self-motivation are essential.
- Other info: Commit to at least 12 hours per month for a year.
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Would you like to support victims of fraud in Surrey?
We are looking to expand our team of Fraud Prevention Volunteers within our Safer Neighbourhoods team based in our eleven boroughs across Surrey. If you can offer a minimum of 12 hours per month between the hours of 0800 and 2000 this could be a great opportunity for you!
Due to the nature of this role and the training involved, we are looking for volunteers who can commit to joining the team for at least a year.
The Role & Key Responsibilities
The Role
From your first day with us you will be part of a policing family making a real difference. It is our mission to identify and protect vulnerable people, prevent and respond to harm and keep people safe.
As a Fraud Prevention Volunteer, you will:
1. Provide protective messaging to victims of fraud (individuals and businesses) who have reported their crime to Action Fraud and not received a policing response. Victims of fraud who are initially treated as not being vulnerable will not normally have police attend in the first instance, therefore this role is invaluable in supporting those victims who are unlikely to otherwise receive a direct police response.
2. Partake in fraud prevention activities within the community, to raise awareness of fraud types, offer advice on reporting and ways to protect yourselves from fraud. Working in their local areas with Safer Neighbourhood teams and partners to interact with the community at events and engagement stands delivering advice on fraud prevention.
Key Responsibilities
Through your volunteering and the training you receive, you will gain an understanding of the various types of fraud and will therefore be able to provide victims with crime prevention packages relevant to their specific needs.
You will be expected to attend mandatory training sessions to maintain your knowledge of current fraud trends and changes in policy; this will ensure we provide the best possible service to our victims.
Part of your task will be to contact fraud victims to reduce the risk of repeat victimisation and further financial loss through the provision of protective advice packages. The primary means for delivering crime prevention advice will be using online packages, but you may also contact victims via post where online contact is not appropriate.
The additional task that you can support is providing fraud prevention safeguarding advice by providing talks and inputs and community engagement events, alongside police and partners, to raise awareness of how people can protect themselves from being targeted by fraudsters.
Skills & Experience
We are looking for volunteers who have good IT skills including the ability to use Microsoft Excel and Outlook.
Ideally you will have experience of communicating directly with members of the public and providing customer service. You will need to have good communication skills and be able to maintain records efficiently.
There may be times when you are volunteering without direct supervision, so you will need to be self-motivated and able to make decisions independently.
Previous experience of volunteering and/or working within a police environment would be advantageous. An understanding of the key fraud types and prevention advice would be beneficial but is not essential as this will be provided through training for the role.
Why Volunteer With Us?
Through your volunteering you will have the opportunity to:
• Experience policing first-hand
• Meet new people and teams
• Learn and develop your skills
• Support your local community
We reimburse travel expenses incurred through your volunteering and formally show our appreciate for your service through our recognition scheme. You will have access to well-being support, including our on-site gyms and a range of sports clubs.
Volunteering with us will also allow you to apply for other voluntary and paid positions within the Force.
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Fraud Prevention Volunteer employer: Surrey Police
Contact Detail:
Surrey Police Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fraud Prevention Volunteer
✨Tip Number 1
Familiarise yourself with the different types of fraud and current trends. This knowledge will not only help you in your role but also demonstrate your commitment to understanding the challenges faced by victims.
✨Tip Number 2
Engage with local community groups or forums related to fraud prevention. Networking with others in this field can provide valuable insights and may even lead to recommendations for your application.
✨Tip Number 3
Showcase your communication skills by volunteering for community events or workshops. This experience will highlight your ability to interact with the public, which is crucial for the role of a Fraud Prevention Volunteer.
✨Tip Number 4
Be proactive in seeking out training opportunities related to fraud prevention. This demonstrates your initiative and eagerness to learn, making you a more attractive candidate for the position.
We think you need these skills to ace Fraud Prevention Volunteer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Fraud Prevention Volunteer. Familiarise yourself with the key tasks and skills required, as this will help you tailor your application.
Highlight Relevant Experience: In your application, emphasise any previous experience you have in customer service, community engagement, or volunteering. Even if you haven't worked in a police environment, showcasing your communication skills and ability to work independently will be beneficial.
Show Your Commitment: Since the role requires a commitment of at least 12 hours per month for a year, express your willingness to dedicate time and effort. Mention any relevant commitments you have that demonstrate your reliability and dedication.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you want to volunteer in fraud prevention. Share your motivation for supporting victims and how your skills align with the role. Make it personal and genuine to stand out.
How to prepare for a job interview at Surrey Police
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Fraud Prevention Volunteer. Be prepared to discuss how your skills and experiences align with the role, especially in supporting victims of fraud.
✨Show Your Communication Skills
Since this role involves interacting with the public, be ready to demonstrate your communication skills. Think of examples where you've effectively communicated advice or support to others, as this will be crucial in your role.
✨Highlight Your IT Proficiency
The position requires good IT skills, particularly with Microsoft Excel and Outlook. Be prepared to discuss your experience with these tools and how you can use them to maintain records and communicate effectively.
✨Express Your Commitment
This role requires a commitment of at least 12 hours per month for a year. Make sure to express your willingness to commit to this timeframe during the interview, as it shows your dedication to the cause and the team.
