From your first day with us you will be part of a policing family making a real difference. It is our mission to identify and protect vulnerable people, prevent and respond to harm and keep people safe. The role of a Caseworker entails the maintenance and administration of digital case files, keeping within Surrey Police and national procedures, timescales and legislation. This also includes maintaining police databases and records to store and retrieve information in a timely manner. This is a central role within our team, and we are seeking enthusiastic individuals to deliver a professional, customer-focused service in support of policing-related casework. The role involves building and maintaining positive, collaborative relationships with police colleagues and criminal justice partners, including the Crown Prosecution Service (CPS), HM Courts & Tribunals Service (HMCTS), and Probation Services. As a Caseworker, you will act as a key point of contact, managing requests and enquiries from partner agencies, members of the public, police officers, and supervisors, ensuring they are handled promptly, effectively, and efficiently through a range of communication channels, including telephone, email, electronic tasking systems, and correspondence. We are looking for motivated individuals who are capable of taking their own initiative to proactively manage cases in the Criminal Justice System to a successful conclusion. In return, working in Surrey Police offers professional satisfaction as well as the opportunity to make a real difference to the lives of other people. You will be responsible for case progression of live cases, taking personal responsibility to undertake all support functions, whilst identifying and resolving any blockers to ensure efficient partnership working. A key part of this role is the utilisation of proactive activities to effectively monitor deadlines and requests, as well as collating and disseminating digital information. Personal responsibility and initiative are required to sustain data quality and case management of case files to ensure the maintenance of force integrity and public confidence. The role is based at Guildford Police Station. To support the Force's commitment to providing an agile and flexible workforce, you will have the opportunity to work flexibly at home or away from your normal place of work some of the time, where appropriate.
Teams
- Warrants
- Crime
- Traffic
Key Responsibilities and Skills
- Proven ability to work to strict deadlines, managing a high personal workload whilst balancing competing demands with minimal supervision.
- Experience of collating and maintaining digital records and databases to a high standard of data quality, ensuring information can be easily and promptly retrieve.
- Good interpersonal and teamwork skills, with a customer-focused approach. Ability to deal with enquiries effectively and, where appropriate, influence and negotiate with policing colleagues and external partner agencies, both verbally and in writing.
- Ability to use and maintain internal police databases accurately and effectively.
- Ability to quickly develop a working knowledge of Surrey Police's structure, administrative policies and practices, together with an understanding of evidential requirements.
- Excellent attention to detail and a commitment to maintaining accurate records in a high-volume administrative environment.
The starting salary for this role will usually be at the bottom of the salary range and will be pro-rata if the working hours are less than full time.
Chief Constables' Message
We really welcome your interest in joining our Police Force. It is a privilege to lead the teams in Surrey Police and Sussex Police who continuously work selflessly and tirelessly in order to keep people in our counties safe. We are looking for talented and inspirational people who put the needs of the public at the heart of everything that they do and who want to make a difference. If you feel you are that person then we want to hear from you. We wish you all the very best with your application. Chief Constable Tim De Meyer & Chief Constable Jo Shiner, We take pride in looking after our people and offer a variety of benefits;
Benefits
- career progression
- contributory pension scheme (LGPS)
- generous annual leave allowance
- discounts for everyday spend
- on-site gyms and a range of sports clubs
- generous and supportive parental leave
- financial and mental wellbeing guidance and support
- discounted contributory healthcare scheme
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Criminal Justice Caseworker in Guildford employer: Surrey Police Service
Surrey Police is an excellent employer, offering a supportive work culture that values organisation and attention to detail. As an Access Control Coordinator, you will benefit from a structured environment with regular hours, opportunities for professional growth, and the chance to contribute to the safety and security of the community. Working at Surrey Police Headquarters not only provides a fulfilling role but also fosters collaboration across departments, ensuring a meaningful impact in your position.
