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- Tasks: Provide top-notch reception and hospitality support in a professional law firm.
- Company: Russell-Cooke Solicitors, known for its inclusive and supportive culture.
- Benefits: Competitive salary, generous employee benefits, and a welcoming work environment.
- Why this job: Join a dynamic team and enhance your skills while making a real impact.
- Qualifications: Strong communication skills and experience in customer service or front of house roles.
- Other info: Flexible hours available and opportunities for career growth.
The predicted salary is between 30000 - 42000 £ per year.
An exciting opportunity has arisen to provide reception and hospitality support in our Kingston office, delivering excellent service to our clients and staff with efficiency and professionalism. Having a reasonable understanding of the firm’s values and culture, you will be keen to raise the profile of the team. You will represent our clients to the highest standard and will be eager to broaden your range of expertise and skills.
The hours of this role is from Monday to Thursday from 9.00am to 5.30pm but we are open to hearing from individuals who are interested in Monday to Friday as well.
Technical skills and expertise
- Strong verbal and written communication skills to liaise with internal and external people across a range of seniority.
- Must be effective in handling problems, including anticipating, identifying and solving problems as necessary.
- Experience in a customer service/FoH or client facing role ideally within a professional services environment.
- Proficient skills in Microsoft Office; Word, Excel, Outlook and quick to learn systems.
- GCSE’s grade C – A* which must include Maths and English; or starter qualification in business, admin or secretarial fields.
- Treat all information about the firm, its clients, visitors and their business as wholly confidential.
Duties
- Meeting room preparation including setting up and making refreshments, clearing rooms when meetings completed and restocking supplies as required.
- Managing the reception, meeting room and kitchen areas and making sure they are always well maintained.
- Providing support to our hospitality team with event set-ups, firm lunches, food ordering and deliveries.
- Answering calls in a warm, professional, and timely manner using a switchboard system.
- Knowing and understanding the firm’s departments and services to be able to direct calls appropriately.
- Meeting and greeting both clients and visitors and notifying the meeting organiser.
- Assisting with the online new business enquiries, directing email enquiries to correct departments in a timely manner.
- Booking couriers for Business Services Group and international transport of client documents.
- Liaising and co-ordinating with other business services functions (facilities, office services, marketing and IT) and external suppliers to report faults issues or order stationery / refreshment supplies related to FOH.
We offer competitive salaries and generous employee benefits. We welcome direct applications and are not accepting agency submissions. If you would like any further information about the firm please contact a member of the HR team. Please note the deadline for this is Friday 25th April 2025. We have a diverse workforce and aim to attract high calibre applicants that reflect the demography of our geographical location and client base. Individuals will be employed solely on merit and the requirement of the position. No applicant or employee receives less favourable treatment on the grounds of sex, race, marital status, disability, age, sexual orientation, gender identity or religion. Reasonable adjustments will be made to eliminate or reduce disadvantage.
Russell-Cooke Solicitors | Front of House & Office Administrator employer: Surrey Law Society
Contact Detail:
Surrey Law Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Russell-Cooke Solicitors | Front of House & Office Administrator
✨Tip Number 1
Get to know the firm! Before your interview, do a bit of research on Russell-Cooke Solicitors. Understand their values and culture so you can show how you fit in. This will help you stand out as someone who genuinely cares about the role.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of client interaction, make sure you're comfortable speaking clearly and confidently. You could even role-play with a friend to get the hang of it.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve successfully handled challenges. This will demonstrate your ability to think on your feet, which is crucial for a Front of House role.
✨Tip Number 4
Apply through our website! We love seeing direct applications, so don’t hesitate to submit yours there. It shows initiative and gives you a better chance of being noticed by the hiring team.
We think you need these skills to ace Russell-Cooke Solicitors | Front of House & Office Administrator
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a great impression, especially for a Front of House role.
Tailor Your Application: Make sure to tailor your application to the job description. Highlight your relevant experience in customer service and any skills that match what we’re looking for. This shows us you’ve done your homework and are genuinely interested!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your experience and skills.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Surrey Law Society
✨Know the Firm Inside Out
Before your interview, take some time to research Russell-Cooke Solicitors. Understand their values, culture, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the firm.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent service, be ready to share specific examples from your past experiences where you handled customer interactions successfully. Highlight any situations where you anticipated problems and resolved them efficiently.
✨Practice Your Communication Skills
Strong verbal and written communication skills are crucial for this position. Practise answering common interview questions out loud, focusing on clarity and professionalism. You might even want to role-play with a friend to get comfortable with the switchboard system scenarios.
✨Prepare for Practical Scenarios
Think about the day-to-day tasks mentioned in the job description, like managing meeting rooms or handling enquiries. Be prepared to discuss how you would approach these responsibilities and any relevant experience you have that demonstrates your ability to manage multiple tasks effectively.