At a Glance
- Tasks: Manage calls, book appointments, and assist patients with queries.
- Company: Join a community-focused healthcare provider in Surrey Heath.
- Benefits: Flexible hours, supportive team, and opportunities for growth.
- Other info: Dynamic work environment with a focus on patient care.
- Why this job: Be the friendly face of healthcare and make a difference in patients' lives.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 23000 - 25000 £ per year.
Key Responsibilities
- Manning telephones: making and receiving calls, transferring calls accurately, booking patients in for appointments.
- Receiving and directing patients on arrival in a courteous and efficient manner.
- Receive and respond to requests from patients or practice team in relation to accessing the practice, including the use of the practice system(s) for online consultation and clinical and administration queries, ensuring this is supported and used effectively as the main route of access for patients, regardless of the mechanism of access (i.e. walk-in/in-person, telephone, online) and across the full operational hours of the practice.
- Undertaking administration to support the new patient registration process: issuing practice information, obtaining completed questionnaires, checking completed registration forms and issuing new patient medical check appointments.
- Preparing repeat prescriptions on the computer when required, in preparation for doctors to sign.
- Receiving and logging requests for home visits, telephone calls etc.
- Opening, locking up and securing the premises at night and carrying out the various checks this procedure entails such as checking the heating and ventilation.
Position is part of Surrey Heath Community Providers Limited, a federation of 7 GP practices across 10 sites in Surrey Heath.
Receptionist in Surrey employer: Surrey Heath Community Providers
Surrey Heath Community Providers Limited is an exceptional employer that prioritises a supportive and collaborative work culture, making it an ideal place for a Receptionist to thrive. With a focus on employee growth and development, staff are encouraged to enhance their skills while contributing to the well-being of the community across multiple GP practices. The organisation offers a rewarding environment where you can make a meaningful impact on patient care in the beautiful Surrey Heath area.
Contact Details:
Surrey Heath Community Providers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Surrey
✨Tip Number 1
Make sure you know the ins and outs of the practice system. Familiarise yourself with online consultations and how to handle patient queries efficiently. This will show you're ready to hit the ground running!
✨Tip Number 2
Practice your phone skills! Since you'll be manning the telephones, it’s crucial to sound friendly and professional. Try role-playing with a friend to get comfortable with making and receiving calls.
✨Tip Number 3
Show off your organisational skills! Think about how you would manage patient bookings and home visit requests. Being able to demonstrate your ability to juggle multiple tasks will definitely impress during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Receptionist in Surrey
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way, especially for a role like Receptionist where communication is key.
Tailor Your Application:Make sure to tailor your application to the job description. Highlight your experience with telephones, patient interactions, and any admin tasks you've handled. We love seeing how your skills match what we're looking for!
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you a great fit for the role. Remember, we’re looking for someone who can manage multiple tasks efficiently!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures it gets to the right people. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Surrey Heath Community Providers
✨Know the Role Inside Out
Make sure you understand the key responsibilities of a receptionist, especially those related to handling calls and managing patient appointments. Familiarise yourself with the practice systems mentioned in the job description, as this will show your potential employer that you're ready to hit the ground running.
✨Practice Your Communication Skills
As a receptionist, you'll be the first point of contact for patients. Practise clear and courteous communication, both in person and over the phone. You might even want to role-play common scenarios with a friend to build your confidence and ensure you can handle various situations smoothly.
✨Showcase Your Organisational Skills
Being organised is crucial in this role. Prepare examples from your past experiences where you've successfully managed multiple tasks or handled administrative duties efficiently. This will demonstrate your ability to juggle responsibilities and keep everything running smoothly.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the practice's approach to patient care, or how they handle busy periods. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
