At a Glance
- Tasks: Lead and manage a dynamic healthcare practice, ensuring efficiency and compliance.
- Company: Join Surrey Heath Community Providers, a federation of 7 GP practices dedicated to quality care.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Work in a supportive environment with a focus on patient care and team collaboration.
- Why this job: Make a real difference in community healthcare while developing your leadership skills.
- Qualifications: Experience in practice management and a degree in healthcare or business preferred.
The predicted salary is between 55629 - 55629 £ per year.
To lead, manage and coordinate all aspects of the practice, motivating and managing staff, optimising efficiency and financial performance, ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment. Through innovative ways of working, lead the team in promoting Equality, Diversity and Inclusion, quality and continuous improvement, confidentiality, collaborative working, service delivery, learning and development and ensure the organisation complies with UK legislation and both NHS and CQC regulations.
Surrey Heath Community Providers Ltd offers a 365 day, 52 week service delivery across some services, and as part of that we offer a 7 days a week from 0800 hrs to 2000 hrs service. So you may be required to work evenings, weekends, and Bank Holidays as part of your normal working hours, as per the needs of the business.
The following are the core responsibilities of this role. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels.
- Overseeing the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities.
- Responsible for and maintaining compliance with all relevant CQC guidelines, identifying issues and improving processes wherever possible.
- Ensuring the practice maintains compliance with its NHS contractual obligations.
- Work collaboratively with the finance team to oversee the financial management of the practice, supporting strategic budgeting and income streams.
- Monitor contract performance, key deliverables, and expiration dates to mitigate risk and avoid service disruptions.
- Identify opportunities to improve workflows and efficiency through better use of clinical systems (e.g. Rapid Health, EMIS and X-On).
HR lead for the practice, including (but not limited to):
- Direct line management
- Recruitment and retention of staff
- Staff training
- Staff inductions
Finance:
- Maximising income at all times as well as discharging all financial responsibilities in a timely way.
- Maintain the general upkeep of the surgery.
- Managing the procurement of organisation equipment, supplies and services contracts.
Information technology and Systems:
- Ensuring compliance with IT security, Cyber security, Data security and IG.
- Oversee procedures that ensure the organisation complies with all relevant information and data legislation, such as GDPR, patient confidentiality and Caldicott Guardian compliance.
Other duties decided upon by the Federation Leadership from time to time.
About us: We are Surrey Heath Community Providers Limited, which is a federation of 7 GP practices across 10 sites, covering a population of over 104,000 patients across Surrey Heath. We began in 2016 and now employ around 200 members of staff across our clinical and corporate support teams. Our services include Surrey Heath Primary Care Network, PRIMACY workflow management and Upper Gordon Road Surgery (UGRS). As a GP Federation and Primary Care Network, we are proud to represent our member practices and to champion primary care by working with local general practice and system partners, in the provision of community-based healthcare services. We are dedicated to providing safe and compassionate care to our patients across our range of primary care services in Surrey Heath and believe in continuous commitment to quality service delivery and positive patient outcomes. Patients are at the heart of everything we do, and we pride ourselves in ensuring our patients feel safe, supported, communicated with and respected, at a time when they may be feeling vulnerable. Our vision is to provide high quality, seamless health care that enables people to lead healthier lives, whilst feeling supported and cared for.
Job responsibilities: Please note this is not a comprehensive list of responsibilities, please refer to the Job Description attached for a full list.
Person Specification:
Qualifications:- 4 GCSEs (C and above) including English and Maths or equivalent
- Good standard of education with excellent literacy and numeracy skills
- Educated to degree level in healthcare or business
- Educated to Masters Degree Level
- Polite and confident
- Flexible and cooperative
- Excellent interpersonal skills
- Motivated and proactive
- Ability to use initiative and judgement
- Forward thinker with a solutions focused approach
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Confident, assertive and resilient
- Ability to drive and deliver change effectively
- At least 2 years Practice Management experience
- Experience of managing accounting procedures including budget and cash flow forecasting
- Experience of working in a healthcare setting
- Experience of managing large multidisciplinary teams
- Experience of performance management including appraisal writing, staff development and disciplinary procedures
- Experience of successfully developing and implementing projects
- Experience of workforce planning, forecasting and development
- NHS and/or primary care general practice experience
- Relevant health and safety experience
- Ability to negotiate opportunities to enhance service delivery
- Excellent communication skills (written, oral and presenting)
- Excellent leadership skills
- Strategic thinker and negotiator
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
- Effective time management (planning and organising)
- Ability to network and build relationships
- Proven problem solving and analytical skills
- Ability to develop, implement and embed policy and procedure
- Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions
- Flexibility to work outside of core office hours
- To be discreet and always maintain confidentiality
- Full UK driving licence
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£55,629 a year (FTE), depending on experience and qualifications.
Practice Manager in Surrey employer: Surrey Heath Community Providers Ltd
Surrey Heath Community Providers Ltd is an exceptional employer, offering a supportive and collaborative work culture that prioritises employee growth and development. With a commitment to quality service delivery and patient care, staff are encouraged to innovate and improve processes while enjoying the benefits of a diverse and inclusive environment. Located in Surrey Heath, employees can take pride in being part of a community-focused organisation that values their contributions and fosters a sense of belonging.
Contact Details:
Surrey Heath Community Providers Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Practice Manager in Surrey
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who work in practice management. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the organisation thoroughly. Understand their values, services, and recent news. This will help us tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. This will help you get comfortable with common questions and refine your answers, making you feel more confident when it’s time to shine.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows that you’re keen on the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Practice Manager in Surrey
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Practice Manager role. Highlight your relevant experience in managing teams, financial oversight, and compliance with healthcare regulations. We want to see how you can bring your unique skills to our practice!
Showcase Your Leadership Skills:As a Practice Manager, you'll be leading a team, so it's crucial to demonstrate your leadership abilities. Share examples of how you've motivated staff, improved workflows, or handled challenges in previous roles. We love seeing proactive problem solvers!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make your achievements stand out. We appreciate straightforward communication, especially in a fast-paced environment like ours!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our organisation there!
How to prepare for a job interview at Surrey Heath Community Providers Ltd
✨Know Your Practice Inside Out
Before the interview, make sure you thoroughly research Surrey Heath Community Providers Ltd. Understand their values, services, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Practice Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully managed teams, improved workflows, or handled challenging situations in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Be Ready for Compliance Questions
Given the importance of CQC guidelines and NHS regulations in this role, be prepared to discuss your experience with compliance. Think of specific instances where you've ensured adherence to regulations or improved processes to meet compliance standards.
✨Highlight Your Financial Acumen
Since financial management is a key responsibility, come equipped with examples of how you've managed budgets, forecasted cash flow, or maximised income in previous roles. This will demonstrate your capability to oversee the financial performance of the practice effectively.
