At a Glance
- Tasks: Be the friendly face for patients and manage communications with the healthcare team.
- Company: Join Surrey Heath Community Providers, a caring federation of GP practices.
- Benefits: Enjoy competitive pay, supportive work environment, and opportunities for growth.
- Other info: Dynamic role with a focus on patient care and teamwork.
- Why this job: Make a difference in patients' lives while gaining valuable experience in healthcare.
- Qualifications: 4 GCSEs including English and Maths; previous office experience preferred.
The predicted salary is between 24000 - 36000 £ per year.
To provide a point of contact for patients. To facilitate effective communication between patients and the Primary Health Care Team and to promote a positive image of the practice to its patients and service users.
Main duties of the job:
- Manning telephones: making and receiving calls, transferring calls accurately, booking patients in for appointments.
- Receiving and directing patients on arrival in a courteous and efficient manner.
- Receive and respond to requests from patients or practice team in relation to accessing the practice, including the use of the practice system(s) for online consultation and clinical and administration queries.
- Undertaking administration to support the new patient registration process: issuing practice information, obtaining completed questionnaires, checking completed registration forms and issuing New Patient medical check appointments.
- Preparing repeat prescriptions on the computer when required, in preparation for doctors to sign.
- Receiving and logging requests for home visits, telephone calls etc.
- Opening, locking up and securing the premises at night and carrying out the various checks this procedure entails such as checking the heating and ventilation.
Please note this is not a comprehensive list of all responsibilities.
About us:
We are Surrey Heath Community Providers Limited, which is a federation of 7 GP practices across 10 sites, covering a population of over 97,000 patients across Surrey Heath. We began in 2016 and now employ around 200 members of staff across our clinical and corporate support teams. Our services include Surrey Heath Primary Care Network, PRIMACY workflow management and Upper Gordon Road Surgery.
As a GP Federation and Primary Care Network, we are proud to represent our member practices and to champion primary care by working with local general practice and system partners, in the provision of community based healthcare services. We are dedicated to providing safe and compassionate care to our patients across our range of primary care services in Surrey Heath and believe in continuous commitment to quality service delivery and positive patient outcomes. Patients are at the heart of everything we do, and we pride ourselves in ensuring our patients feel safe, supported, communicated with and respected, at a time when they may be feeling vulnerable. Our vision is to provide high quality, seamless health care that enables people to lead healthier lives, whilst feeling supported and cared for.
Job responsibilities:
Please see Supporting Documents for the full Job Description, list of responsibilities and Person Specification.
Person Specification:
Qualifications: 4 GCSEs (C and above) including English and Maths or equivalent.
Experience: At least twelve months previous office experience. Experience of working with the general public. Experience of working within the NHS or general practice environment.
Knowledge: Knowledge of Microsoft Office packages e.g. PowerPoint, Word, Excel and other IT skills acquired through training and practical experience. Knowledge of NHS structures and organisational relationships. Experience using clinical systems, EMIS Web.
Skills: Excellent verbal and written communication skills. Good listening and organisational skills. Clear, polite telephone manner. Experience of working with the public. Ability to work with minimum supervision. Ability to work within clear policy of confidentiality. Excellent customer care skills. Disciplined and organised, with the ability to work under pressure and manage own time. Able to work as part of a team, co-operating to work together and willing to help and assist wherever possible and appropriate. Able to collect and collate data.
Other: Happy undertaking a Disclosure Barring Service (DBS) check.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Receptionist in Camberley employer: Surrey Heath Community Providers Ltd
Surrey Heath Community Providers Limited is an exceptional employer, dedicated to fostering a supportive and compassionate work environment for its staff. With a strong focus on employee growth and development, we offer numerous opportunities for training and advancement within our network of GP practices. Our commitment to quality patient care ensures that every team member plays a vital role in making a positive impact on the community, all while enjoying a collaborative and respectful workplace culture in the heart of Surrey Heath.
Contact Details:
Surrey Heath Community Providers Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Camberley
✨Tip Number 1
First things first, make sure you know the practice inside out. Familiarise yourself with their services and values. When you walk in for that interview, show them you’re not just another candidate – you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll be the face of the practice. Role-play common scenarios with a friend or family member to get comfortable with handling calls and patient queries. The more confident you are, the better!
✨Tip Number 3
Don’t underestimate the power of a follow-up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It shows you’re keen and professional, which is exactly what they want in a receptionist.
✨Tip Number 4
Finally, apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a chance to showcase your enthusiasm right from the start!
We think you need these skills to ace Receptionist in Camberley
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and how you can contribute to our team.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Refer to the job description and person specification to demonstrate how you meet the requirements we’re looking for.
Keep It Clear and Concise:We appreciate a well-structured application. Use clear language and keep your sentences concise. This will help us quickly see why you’d be a great fit for the receptionist role!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at Surrey Heath Community Providers Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a receptionist in a healthcare setting. Familiarise yourself with the key tasks like manning telephones, booking appointments, and handling patient queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
As a receptionist, excellent communication is crucial. Practice answering common interview questions clearly and confidently. You might even want to role-play with a friend, simulating scenarios where you have to handle patient inquiries or direct calls. This will help you feel more at ease during the actual interview.
✨Showcase Your Customer Care Skills
Highlight your experience working with the public and your ability to provide excellent customer service. Think of specific examples where you've gone above and beyond for a customer or resolved a difficult situation. This will illustrate your commitment to patient care, which is at the heart of the practice's values.
✨Be Prepared for Technical Questions
Since the role involves using clinical systems like EMIS Web and Microsoft Office, be ready to discuss your technical skills. Brush up on your knowledge of these systems and be prepared to explain how you've used them in previous roles. This will show that you're not only capable but also tech-savvy, which is essential for the job.
