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- Tasks: Support local GP practices by managing patient communications and providing essential coordination.
- Company: Join Surrey Heath Primary Care Network, a caring and supportive healthcare team.
- Benefits: Flexible hours, valuable experience in healthcare, and the chance to make a difference.
- Why this job: Be the vital link for patients, helping them navigate their healthcare journey.
- Qualifications: GCSEs or equivalent, with strong communication and customer service skills.
- Other info: Great opportunity for personal growth in a dynamic healthcare environment.
The predicted salary is between 13 - 16 £ per hour.
An exciting opportunity has arisen for passionate individuals to join our fantastic team of Patient Services Coordinators at Surrey Heath Primary Care Network (PCN). The Coordinators support local GP practices with incoming and outgoing phone calls and digital communications. They work in our PCN Telephony Hub and are based in our head office in Camberley.
Main duties of the job
The working hours for this role are:
- Week 1: Monday 17:00 - 20:00
- Tuesday 17:00 - 20:00
- Friday 17:00 - 20:00
- Week 2: Monday 17:00 - 20:00
- Tuesday 17:00 - 20:00
- Saturday 8:30 - 13:00
Key responsibilities include:
- Working in a telephony/virtual reception capacity, acting as the virtual front door for patients.
- Taking patient calls or enquiries (via telephone and other digital systems).
- Providing coordination and navigation for patients and their carers across health and care services.
- Using effective listening, triage and sign‑posting skills to direct patients to the most appropriate appointment type or alternative route.
- If required, you may be deployed to the GP surgery for face‑to‑face conversations with members of the public, dealing sensitively with challenging situations.
Job responsibilities:
- Support multiple local GP practices, working in a central Patient Support Centre as part of a hub team.
- During the training period you will work directly from one or more local GP practices.
- Manage and respond to patient and practice‑initiated contact, including incoming and outgoing phone calls, reviewing and responding to e‑Consults, and providing reception capacity and associated administration.
- Use triage and sign‑posting skills to direct patients to the right support or appointment type.
Person Specification
Skills – Essential:
- Excellent verbal and written communication skills, including effective listening skills, and the ability to communicate at all levels.
- Good computer literacy.
- Ability to work independently and manage own workload.
- Ability to build strong professional relationships.
- Demonstrable planning and organisational skills to deliver targets by deadlines.
- High level of health literacy and excellent written communication.
- Analytical and presentation skills.
Experience – Essential:
- Customer‑facing, customer service experience.
- Experience coordinating with multiple stakeholders to meet specified outcomes.
Experience – Desirable:
- Working knowledge of general practice or experience in primary care, NHS, or social care.
- Experience using a patient clinical system such as EMIS.
- Knowledge of safeguarding and the Mental Capacity Act.
- Knowledge of local community groups supporting wellbeing.
- Awareness of crisis intervention.
- Experience of quality improvement activity.
Qualifications – Essential:
- 4 GCSEs (C or above) or equivalent.
Qualifications – Desirable:
- Relevant NVQ Level 3 qualification or equivalent.
Personal Attributes – Essential:
- Creative, flexible and sensitive approach to working with people with diverse support needs.
- Team‑working and flexibility to cover a variety of shifts.
- Motivating skill.
- Reflective and able to share best practice with peers.
- Local travel capacity.
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission to the Disclosure and Barring Service to check for any previous criminal convictions.
Patient Services Coordinator in Camberley employer: Surrey Heath Community Providers Ltd
Contact Detail:
Surrey Heath Community Providers Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Services Coordinator in Camberley
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Surrey Heath Primary Care Network. Understand their values and how they support local GP practices. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on showcasing your communication skills and how you can handle challenging situations, just like you would as a Patient Services Coordinator.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past roles where you've demonstrated excellent customer service or effective communication. This will help you stand out and show that you have what it takes to excel in this role.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Patient Services Coordinator in Camberley
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about joining our team and making a difference in patient services.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience and skills that match the job description. We love seeing how your background aligns with what we’re looking for in a Patient Services Coordinator.
Be Clear and Concise: Keep your written application clear and to the point. Use straightforward language and avoid jargon. We appreciate good communication skills, so show us you can express yourself effectively!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Surrey Heath Community Providers Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Patient Services Coordinator. Familiarise yourself with the key duties like managing phone calls and digital communications, as well as using triage skills. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role requires excellent verbal and written communication, prepare to demonstrate these skills during the interview. Practice answering common questions clearly and concisely, and think of examples from your past experiences where you've effectively communicated with patients or colleagues.
✨Prepare for Scenario Questions
Expect to be asked how you'd handle specific situations, especially those involving patient interactions. Think about scenarios where you had to deal with challenging situations or coordinate with multiple stakeholders. Having a few examples ready will help you showcase your problem-solving and interpersonal skills.
✨Research the Organisation
Take some time to learn about Surrey Heath Primary Care Network and its values. Understanding their mission and the community they serve will allow you to tailor your answers and show that you're a good fit for their team. Plus, it demonstrates your enthusiasm for the position!