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For Companies At a Glance
- Tasks: Help individuals and families find housing solutions and support them through their journey.
- Company: Join Surrey Heath Borough Council, dedicated to community welfare and housing solutions.
- Benefits: Enjoy hybrid working, generous leave, free parking, and subsidised gym membership.
- Why this job: Make a real impact in people's lives while working in a supportive and flexible environment.
- Qualifications: Knowledge of housing law and at least one year in frontline service required.
- Other info: Temporary contract with flexible hours and a commitment to equality in employment.
The predicted salary is between 29000 - 35000 £ per year.
Job Details
Employer: Surrey Heath Borough Council. Salary: £34,211 – £39,111 per annum. Location: Surrey Heath House, Camberley. Hybrid Working. Contract: Temporary. Working Pattern: Flexible Hours/Full Time. Hours: 37 hours per week. 12 Month Fixed Term Contract. DBS Check: Enhanced. Closing Date: 31/08/2025 at 23:59. Reference: HCR/25/320023.
About the Role
- Work with individuals and families to identify their key housing needs and support them to resolve their housing situation.
- Recognize when someone needs hand holding to reach a solution, or when you can offer advice to empower them to resolve their housing situation themselves.
- Work with people with differing needs to identify the pathway that leads to settled housing.
- Find and work with the various agencies or networks that can help you assist residents.
About You
- Knowledge of housing and homelessness law, understanding of welfare benefits and social care.
- A minimum of one year working in frontline service delivering advice and support.
- Committed Case Officer to work with families and individuals at risk of homelessness to find housing solutions, either in their current home or through a planned move.
- Excellent communication skills, both oral and written, with the ability to build positive and motivating relationships with clients and a strong ethos of joint working with partner agencies.
- Demonstrated track record in achieving positive outcomes for customers and contributing to service development.
Benefits
- Hybrid working and flexible arrangements.
- A laptop and mobile phone provided for the role where applicable.
- Generous leave: minimum 24 days per year rising to 28 days after 5 years’ service, plus Bank Holidays.
- Local government pension scheme.
- Free parking for all employees and payment of a professional membership fee.
- Subsidised gym membership at Places Leisure Centre and savings via the My Staff Shop scheme (supermarkets discounts, shopping, cycle to work, etc.).
How to Apply
Please apply online via the link provided. If you are unable to apply online due to disability, please call 01276 707126 to discuss reasonable adjustments.
Our Commitment
Surrey Heath Borough Council is committed to equality of opportunity in employment and service delivery and welcomes applications from all sectors of the community. The council safeguards and promotes the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. We have robust systems in place for the safe recruitment of staff.
Important Information
Please note: All successful applicants will be subject to pre-employment checks in line with BPSS guidelines, including standard identification, references and unspent conviction checks. We do not discriminate on the basis of conviction or other information revealed. For the best chance of success, read the Job Description and Personal Specification before applying. CVs submitted without a fully completed application form are not accepted. If you have not heard from the council within 4 weeks of the closing date, you should assume your application was unsuccessful. All unsuccessful applications will be removed after 6 months. For enquiries, contact 01276 707126. For technical issues, contact Jobsgopublic.
Privacy: Surrey Heath Borough Council Privacy Notice and Standard & Enhanced DBS Check Privacy Policy apply.
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Case Officer (Housing Solutions) employer: Surrey Heath Borough Council
Contact Detail:
Surrey Heath Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Case Officer (Housing Solutions)
✨Tip Number 1
Familiarise yourself with housing and homelessness law, as well as welfare benefits. This knowledge will not only help you in the interview but also demonstrate your commitment to understanding the role's requirements.
✨Tip Number 2
Network with professionals in the housing sector. Attend local events or join online forums where you can connect with others who work in similar roles. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare for situational questions by thinking of examples from your past experience where you've successfully supported individuals or families in housing crises. Highlight your problem-solving skills and ability to work collaboratively with agencies.
✨Tip Number 4
Research Surrey Heath Borough Council’s recent initiatives or projects related to housing solutions. Being knowledgeable about their work will show your genuine interest in the position and help you stand out during the interview.
We think you need these skills to ace Case Officer (Housing Solutions)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Case Officer position. This will help you tailor your application to highlight relevant experience and skills.
Highlight Relevant Experience: In your application, emphasise your experience in frontline services, particularly in housing and homelessness law. Provide specific examples of how you've supported individuals or families in similar situations.
Showcase Communication Skills: Since excellent communication is key for this role, make sure to demonstrate your oral and written communication skills in your application. Use clear and concise language, and consider including examples of successful interactions with clients or partner agencies.
Complete the Application Form: Ensure that you fill out the application form completely, as CVs alone are not accepted. Pay attention to detail and double-check for any errors before submitting your application.
How to prepare for a job interview at Surrey Heath Borough Council
✨Understand Housing Law
Make sure you brush up on your knowledge of housing and homelessness law. Being able to discuss relevant legislation confidently will show that you're well-prepared and knowledgeable about the field.
✨Demonstrate Empathy
As a Case Officer, you'll be working with vulnerable individuals and families. Prepare examples of how you've successfully supported clients in the past, showcasing your ability to empathise and provide tailored solutions.
✨Showcase Communication Skills
Excellent communication is key in this role. Be ready to discuss how you've built positive relationships with clients and partner agencies, and consider preparing a few anecdotes that highlight your strong oral and written communication skills.
✨Highlight Your Problem-Solving Abilities
Think of specific instances where you've helped clients navigate complex situations or overcome obstacles. This will demonstrate your capability to achieve positive outcomes and your commitment to service development.