Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide support to those at risk of homelessness and assess their needs.
- Company: Join Surrey Heath Borough Council, dedicated to community engagement and customer service.
- Benefits: Enjoy flexible hours, generous leave, pension scheme, and subsidised gym membership.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: Experience with vulnerable customers and strong communication skills required.
- Other info: Hybrid working options available for a healthy work-life balance.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Contract: Permanent
Working Pattern: Flexible Hours/Full Time
Hours: 37 hours per week.
Join Surrey Heath Borough Council and be part of an organisation committed to delivery through meaningful community engagement and excellent customer service. We have a friendly and supportive staff culture with people who want to help make a real difference in our community for everyone that lives and works here. We welcome a culture of innovation and creativity by welcoming new ideas from everyone.
About The Role
This is a newly designed role which is being introduced in response to the Renters’ Rights Act. This role will provide a high quality first point of contact and triage service for people who are at risk of homelessness. This role will manage self‑referrals from customers, as well as the Housing Register Team, Customer Contact Centre and other agencies of households at risk of homelessness and carry out initial assessment of each customer’s needs and circumstances in line with the new Renters’ Rights Act Legislation.
About You
With experience of working frontline with vulnerable and distressed customers, we are looking for a committed Officer to work with families, individuals and Landlords to gather information, triage need and provide follow up liaison in line with the new Renters’ Rights Act. You will have excellent communication skills, both orally and in writing, be able to build positive and motivating relationships with clients and have a strong ethos of joint working with partner agencies. You will be able to demonstrate that through your knowledge and communication skills you have a track record in finding positive outcomes for customers and contributing to service development.
Additional Information
We are committed to providing a healthy work life balance for our employees, with hybrid working and other flexible working arrangements on offer. A laptop and mobile phone will be provided for your role if applicable. We offer a generous benefits package including a minimum of 24 days’ annual leave rising to 28 days after 5 years’ service, plus Bank Holidays, a generous local government pension scheme, free parking for all employees and payment of a professional membership fee. As well as subsidised gym membership at our local Places Leisure Centre and great savings from supermarkets, shopping, cycle to work schemes and holidays via the My Staff Shop scheme.
Interview Date
Friday 10th April 2026
Contact for Informal Discussion
Please contact Lindsay Large, Housing Solutions Manager on 01276 707100, lindsay.large@surreyheath.gov.uk
Our Commitment
Surrey Heath Borough Council is committed to equality of opportunity in employment and service delivery and welcomes applications from all sectors of the community.
How To Apply
Please apply online via the link provided. Surrey Heath Borough Council is committed to safer recruitment and equality of opportunity in employment and service delivery and welcomes applications from all sectors of the community. If you are unable to apply online for reasons of disability, please call 01276 707126 to discuss any reasonable adjustments that may be made to accommodate your individual requirements.
Please Note
All successful applicants will be subject to pre‑employment checks in line with BPSS guidelines, which includes standard identification, referencing and unspent conviction checks. Surrey Heath Borough Council undertakes not to discriminate unfairly against any subject of a disclosure on the basis of conviction or other information revealed. For the best chance of successful application, please read the Job Description and Personal Specification fully before applying for this vacancy as it contains information you will need to refer to when applying. We do not accept CV’s submitted without a fully completed application form. To reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. If you choose to submit your CV with your application form we request that you remove all your personal details before uploading your CV. This will ensure that Managers cannot see your personal details when completing their shortlist. If you have not heard from the council within 4 weeks of the closing date you should assume that your application has been unsuccessful. All unsuccessful applications will be removed and confidentially disposed of 6 months after the closing date. If you have any further enquiries please email recruitment@surreyheath.gov.uk or telephone 01276 707126.
Triage Officer (Housing Solutions) in Camberley employer: Surrey Heath Borough Council
Contact Detail:
Surrey Heath Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Triage Officer (Housing Solutions) in Camberley
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the Renters’ Rights Act and how it impacts the job. This will help you stand out in interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! Since you'll be working with vulnerable customers, being able to convey empathy and understanding is key. Try role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Network like a pro! Reach out to current or former employees of Surrey Heath Borough Council on LinkedIn. They can provide insights into the culture and what it’s really like to work there, plus you might get some insider tips!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about the role. Don’t forget to tailor your application to highlight your relevant experience and skills!
We think you need these skills to ace Triage Officer (Housing Solutions) in Camberley
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description and personal specification. This will help us understand what we're looking for and how your skills match up!
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. We want to see how you can make a real difference in our community, so show us your passion for helping others!
Be Clear and Concise: When filling out the application form, keep your answers clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and qualifications.
Apply Through Our Website: Don't forget to apply online via the link provided! It's the easiest way for us to receive your application and ensures you’re following the right process. We can't wait to hear from you!
How to prepare for a job interview at Surrey Heath Borough Council
✨Know the Renters’ Rights Act
Make sure you understand the key points of the Renters’ Rights Act, as this role is directly related to it. Familiarise yourself with how it impacts homelessness and housing solutions, so you can discuss it confidently during the interview.
✨Showcase Your Communication Skills
Since this role involves working with vulnerable customers, be prepared to demonstrate your excellent communication skills. Think of examples where you've successfully built relationships or resolved conflicts, and be ready to share these stories.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle distressed customers. Practice responses that highlight your problem-solving skills and your approach to triaging needs effectively.
✨Emphasise Teamwork and Collaboration
This position requires joint working with partner agencies. Be ready to discuss your experience in collaborative environments and how you’ve contributed to positive outcomes through teamwork.