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- Tasks: Ensure smooth operations of car parks while providing top-notch customer service.
- Company: Join Surrey Heath Borough Council, a community-focused organisation.
- Benefits: Enjoy flexible working, generous leave, and a local government pension scheme.
- Why this job: Make a difference in your community while developing valuable skills.
- Qualifications: Customer service skills and knowledge of parking regulations required.
- Other info: Friendly team culture with opportunities for personal growth.
The predicted salary is between 24562 - 28036 £ per year.
Salary: £24,562 - £28,036 per annum (plus annual Retention and Recruitment allowance £1,040 pa)
Contract: 12 Month Fixed Term Contract
Hours: 37 hours per week. (4 on 4 off rota, including weekends)
DBS Check: Yes
Closing Date: 25/01/2026 at 23:59
Grade: SH 03
Join Surrey Heath Borough Council and be part of an organisation committed to delivery through meaningful community engagement and excellent customer service. We have a friendly and supportive staff culture that embraces innovation and creativity and values new ideas from everyone.
About The Role
We are seeking a strong individual to bring excellent customer service and high standards to our car parking service. Working across the Borough and within a busy operations office, you will help keep our multi-storey and surface car parks running smoothly, providing excellent customer care under demanding situations and enforcing parking regulations. You will provide direct customer care from our Main Square car park office either by phone, intercom or face to face. Full training will be given on our ICT systems, payment systems and pay stations. You will also be expected to provide information on car park related matters to the public throughout your role.
About You
You will be self‑confident, have excellent customer facing skills, be practical and presentable, have a current driving license to carry out mobile patrols and hold the relevant qualification (Civil Enforcement Officer Level 2) or have experience in the knowledge of parking legislation, equipment and enforcement.
Additional Information
We are committed to providing a healthy work‑life balance with hybrid and flexible working arrangements. A laptop and mobile phone will be provided where applicable. Benefits include 170–207 hours of annual leave, a local government pension scheme, free parking, professional membership fee payments, subsidised gym membership and savings through the My Staff Shop scheme.
Interview date: tbc Early February
For an informal discussion, please contact Alan Burns, Parking Services Manager.
Our Commitment
Surrey Heath Borough Council is committed to equality of opportunity in employment and service delivery and welcomes applications from all sectors of the community.
How To Apply
Please apply online via the link provided. Please Note: All successful applicants will be subject to pre‑employment checks in line with BPSS guidelines, including standard identification, referencing and unspent conviction checks. Surrey Heath Borough Council undertakes not to discriminate unfairly against any subject of a disclosure on the basis of conviction or other information revealed. For the best chance of successful application, read the Job Description and Personal Specification fully before applying. We do not accept CVs submitted without a fully completed application form. The council uses an anonymous shortlisting process to reduce bias. If you have not heard from the council within 4 weeks of the closing date you should assume that your application has been unsuccessful. All unsuccessful applications will be removed and confidentially disposed of 6 months after the closing date.
If you have any further enquiries please email or telephone.
Civil Enforcement Officer in Camberley employer: Surrey Heath Borough Council
Contact Detail:
Surrey Heath Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Civil Enforcement Officer in Camberley
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Surrey Heath Borough Council. Understand their values and how they engage with the community. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and parking regulations. Think about scenarios where you've demonstrated excellent customer care or handled difficult situations. We want you to shine!
✨Tip Number 3
Dress the part! As a Civil Enforcement Officer, you'll be representing the council. Make sure you look presentable and professional for your interview. First impressions count, so let your confidence and professionalism shine through.
✨Tip Number 4
Apply through our website! For the best chance of landing the job, make sure you submit your application online via the link provided. It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves.
We think you need these skills to ace Civil Enforcement Officer in Camberley
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description and personal specification. This will help us understand what we're looking for and ensure you highlight the right skills and experiences.
Be Yourself: When filling out the application form, let your personality shine through! We value authenticity, so don’t be afraid to show us who you are and how you can contribute to our friendly and supportive culture.
Tailor Your Application: Make sure to tailor your responses to the specific role of Civil Enforcement Officer. Highlight your customer service skills and any relevant experience you have with parking regulations or enforcement to catch our attention.
Apply Through Our Website: Remember, the best way to apply is through our website. It’s straightforward and ensures your application goes directly to us, making it easier for you and us to keep track of everything!
How to prepare for a job interview at Surrey Heath Borough Council
✨Know Your Stuff
Make sure you understand the role of a Civil Enforcement Officer inside out. Familiarise yourself with parking legislation, customer service expectations, and the specific duties outlined in the job description. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role heavily involves customer interaction, prepare examples from your past experiences where you've provided excellent customer service. Think about challenging situations you've handled and how you resolved them. This will demonstrate your ability to stay calm and professional under pressure.
✨Dress the Part
First impressions matter! Dress smartly and presentably for your interview. Even if the role is practical, showing that you take the interview seriously by dressing appropriately can set a positive tone and reflect your professionalism.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. This could be about the team culture, training opportunities, or how success is measured in the role. Asking insightful questions shows your enthusiasm for the position and helps you gauge if the company is the right fit for you.
