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- Tasks: Provide excellent customer service and enforce parking regulations in a busy car park environment.
- Company: Join Surrey Heath Borough Council, dedicated to community engagement and support.
- Benefits: Enjoy flexible working, generous leave, pension scheme, and discounts on gym memberships and shopping.
- Other info: Friendly team culture with opportunities for personal growth and development.
- Why this job: Make a real difference in your community while developing valuable skills in customer service.
- Qualifications: Customer-facing skills and a valid driving licence; training provided for the right candidate.
The predicted salary is between 24000 - 28000 £ per year.
Join Surrey Heath Borough Council and be part of an organisation committed to delivery through meaningful community engagement and excellent customer service. We have a friendly and supportive staff culture with people who want to help make a real difference in our community for everyone that lives and works here. We welcome a culture of innovation and creativity by welcoming new ideas from everyone.
About the Role
We are seeking a strong individual to bring excellent customer service and high standards to our car parking service. Working across the Borough and within a busy operations office, you will help keep our multi-storey and surface car parks running smoothly, providing excellent customer care under sometimes demanding situations and enforcing parking regulations in our car parks. You will provide direct customer care from our Main Square car park office either by phone, intercom or face to face. Full training will be given on our ICT systems, payment systems and pay stations. You will also be expected to provide information on car park related matters to the public throughout your role.
About You
You will be self-confident, have excellent customer facing skills, be practical and presentable, have a current driving license to carry out mobile patrols and hold the relevant qualification (Civil Enforcement Officer Level 2) or be experienced in the knowledge of parking legislation, equipment and enforcement.
Additional Information
Benefits
We are committed to providing a healthy work life balance for our employees, with hybrid working and other flexible working arrangements on offer. A laptop and mobile phone will be provided for your role if applicable. We offer a generous benefits package including a minimum of 170 hours’ annual leave rising to 207 hours after 5 years’ service, plus Bank Holidays, a generous local government pension scheme, free parking for all employees and payment of a professional membership fee. As well as subsidised gym membership at our local Places Leisure Centre and great savings from supermarkets, shopping, cycle to work schemes and holidays via the My Staff Shop scheme.
Contact details
For an informal discussion, please contact Alan Burns, Parking Services Manager on (+44) 01276707479, alan.burns@surreyheath.gov.uk
Our Commitment
Surrey Heath Borough Council is committed to equality of opportunity in employment and service delivery and welcomes applications from all sectors of the community.
How to apply
Please apply online via the link provided. Surrey Heath Borough Council is committed to safer recruitment and equality of opportunity in employment and service delivery and welcomes applications from all sectors of the community. If you are unable to apply online for reasons of disability, please call 01276 707126 to discuss any reasonable adjustments that may be made to accommodate your individual requirements.
Please note: All successful applicants will be subject to pre-employment checks in line with BPSS guidelines, which includes standard identification, referencing and unspent conviction checks. Surrey Heath Borough Council undertakes not to discriminate unfairly against any subject of a disclosure on the basis of conviction or other information revealed.
For the best chance of successful application, please read the Job Description and Personal Specification fully before applying for this vacancy as it contains information you will need to refer to when applying. We do not accept CV’s submitted without a fully completed application form.
If you have not heard from the council within 4 weeks of the closing date you should assume that your application has been unsuccessful. All unsuccessful applications will be removed and confidentially disposed of 6 months after the closing date. If you have any further enquiries please email recruitment@surreyheath.gov.uk or telephone 01276 707126.
Civil Enforcement Officer in Surrey employer: Surrey Heath BC- Internal
Contact Detail:
Surrey Heath BC- Internal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Civil Enforcement Officer in Surrey
✨Tip Number 1
Get to know the company! Research Surrey Heath Borough Council and understand their values and community focus. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your customer service skills! Since this role is all about excellent customer care, think of scenarios where you can demonstrate your ability to handle demanding situations with grace. Role-play with a friend or family member to build confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to parking services. This can give you insider knowledge and potentially a foot in the door when it comes to interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Surrey Heath Borough Council.
We think you need these skills to ace Civil Enforcement Officer in Surrey
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read the job description and personal specification thoroughly. This will help us understand what we're looking for and how you can fit into our team.
Show Off Your Customer Service Skills: Since this role is all about excellent customer service, highlight any relevant experience you have in this area. We want to see how you handle demanding situations and provide care to the public.
Be Clear and Concise: When filling out the application form, keep your answers clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you a great fit for the role.
Apply Through Our Website: Make sure to apply online via the link provided. This helps us streamline the process and ensures your application gets to the right place. Plus, it’s super easy!
How to prepare for a job interview at Surrey Heath BC- Internal
✨Know Your Stuff
Make sure you brush up on parking legislation and enforcement practices. Familiarise yourself with the specific duties of a Civil Enforcement Officer, as well as the customer service expectations outlined in the job description. This will show that you're serious about the role and ready to hit the ground running.
✨Showcase Your Customer Service Skills
Since this role heavily involves customer interaction, prepare examples of how you've provided excellent customer service in the past. Think about challenging situations you've faced and how you resolved them. This will demonstrate your ability to handle demanding situations with grace.
✨Dress the Part
First impressions matter! Dress smartly and presentably for your interview. This reflects your professionalism and respect for the role. Remember, as a Civil Enforcement Officer, you'll be representing the council, so looking the part is essential.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of your interview. This could be about the team culture, training opportunities, or how success is measured in the role. It shows your genuine interest in the position and helps you assess if it's the right fit for you.