At a Glance
- Tasks: Provide excellent customer service and enforce parking regulations across the Borough.
- Company: Join Surrey Heath Borough Council, dedicated to community engagement and support.
- Benefits: Enjoy flexible working, generous leave, pension scheme, and discounts on gym memberships and shopping.
- Other info: Friendly team culture with opportunities for personal growth and innovation.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Confident with great customer service skills; driving licence required.
The predicted salary is between 24000 - 28000 £ per year.
Overview
Join Surrey Heath Borough Council and be part of an organisation who is committed to delivery through meaningful community engagement and excellent customer service.
We have a friendly and supportive staff culture with people who want to help make a real difference in our community for everyone that lives and works here.
We welcome a culture of innovation and creativity by welcoming new ideas from everyone.
About the Role
We are seeking a strong individual to bring excellent customer service and high standards to our car parking service.
Working across the Borough and within a busy operations office, you will help keep our multi-storey and surface car parks running smoothly, providing excellent customer care under sometimes demanding situations and enforcing parking regulations in our car parks.
Responsibilities
- Provide direct customer care from our Main Square car park office either by phone, intercom or face to face.
- Provide information on car park related matters to the public throughout your role.
- Enforce parking regulations and conduct mobile patrols with a valid driving licence.
- Receive full training on our ICT systems, payment systems and pay stations.
Qualifications
- Self-confident, excellent customer facing skills, practical and presentable.
- Current driving licence to carry out mobile patrols.
- Relevant qualification ( Civil Enforcement Officer Level 2 ) or experience in parking legislation, equipment and enforcement.
Benefits
We are committed to providing a healthy work life balance for our employees, with hybrid working and other flexible working arrangements on offer.
A laptop and mobile phone will be provided for your role if applicable.
We offer a generous benefits package including a minimum of 170 hours' annual leave rising to 207 hours after 5 years' service, plus Bank Holidays, a generous local government pension scheme, free parking for all employees and payment of a professional membership fee.
As well as subsidised gym membership at our local Places Leisure Centre and great savings from supermarkets, shopping, cycle to work schemes and holidays via the My Staff Shop scheme.
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