At a Glance
- Tasks: Support MSK and Specialist Services with essential admin tasks and patient interactions.
- Company: Surrey Downs Health and Care, a community-focused health organisation.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Fast-paced environment with potential for career advancement.
- Why this job: Join a dynamic team making a real difference in patient care.
- Qualifications: Strong communication skills and experience in administration required.
The predicted salary is between 27106 - 28850 £ per year.
Surrey Downs Health & Care is looking to recruit a hard-working, enthusiastic, flexible, and friendly administrator to support our MSK and Specialist Service teams, primarily based in Leatherhead Hospital.
What you have:
- Good interpersonal and communication skills with experience of dealing with people at a variety of levels
- Strong organisational skills
- Experience of delivering a wide range of administration tasks to a high standard
- Experience of working within a team
- Proven track record of delivering on objectives within a constantly changing environment
- Ability to act on own initiative and work independently, where required
- Strong IT & written skills for the regular use of electronic systems, including Word, Excel & Emis – training will be given for Emis
Provide a high-quality efficient administration service to support the smooth running of Specialist Services. Work flexibly within the wider administration teams and SPA to deliver services effectively with clinicians and team leaders. Provide a high-quality customer care first point of contact service using the telephone, email, written correspondence, and/or face-to-face. This may involve the delivery of reception, patient admissions, and/or telephone helpline services as well as supporting the clinicians to co-ordinate their clinical workload.
Main duties of the job:
- Provide day-to-day administrative activities to support MSK and Specialist Services including patient data processing, data entry, filing, photocopying, scanning etc., as agreed and required.
- Be the non-clinical point of contact for patients, carers, and others utilising the service; managing any enquiries, problems, or concerns when required and/or passed onto the relevant member of staff for action.
- Respond to and manage unexpected events occurring within site/front of house.
- Retrieve messages from clinical team telephone answer machine, as agreed, and forward to the appropriate person via a range of transmission options based upon the urgency and type of response required to the enquiry.
- Ensure that mail is collected and despatched promptly.
- Undertake the booking, cancellation, and rebooking of appointments for MSK and Specialist Services.
- Check patient basic details are correct in the system and update any amendments.
- Book into clinician diaries appointments at the appropriate time in accordance with the bookings process.
This vacancy may close early if we receive a large number of applications.
Person specification:
- Good level of basic education to include GCSE maths and English, NVQ level 2, or evidence of administrative knowledge and skills equivalent to level of qualification
- Proven experience in delivering a range of administration tasks to a high standard
- Experience of working with the public/in a customer care environment
- Intermediate Microsoft Office including Word, Excel, Outlook; keyboard skills for the regular use of computer systems
- Ability to act on own initiative within policies and procedures, referring to manager as required
- Good interpersonal and communication skills with experience of dealing with people at a variety of levels
- Professional, flexible, positive, adaptable, persuasive, motivated, diplomatic, pro-active, and innovative
- Team player
- Adaptable to change
Knowledge:
- Proven experience in delivering a range of administration tasks to a high standard
- Experience of working in a team
- Utilising IT data collection formats and databases to produce reports for management information
- Good attention to detail
- Good organisational skills - able to deliver agreed objectives within an agreed timeframe
- Experience in an NHS/medical services environment
Driving License:
- Full UK driving licence
Patient Services Administrator in Leatherhead employer: Surrey Downs Health and Care
Surrey Downs Health and Care is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. Located in the heart of Leatherhead Community Hospital, we provide our Patient Services Administrators with comprehensive training, flexible working arrangements, and the opportunity to make a meaningful impact in the community through person-centred care. Join us to be part of a dedicated team that values collaboration and innovation in delivering high-quality health services.
Contact Details:
Surrey Downs Health and Care Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Patient Services Administrator in Leatherhead
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Surrey Downs Health and Care.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Surrey Downs Health and Care.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Surrey Downs Health and Care, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Patient Services Administrator in Leatherhead
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Surrey Downs Health and Care.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Surrey Downs Health and Care.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Surrey Downs Health and Care. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Surrey Downs Health and Care. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Surrey Downs Health and Care
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Surrey Downs Health and Care’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
