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- Tasks: Deliver exceptional customer service and support over 20,000 Members at The Kia Oval.
- Company: Surrey County Cricket Club, dedicated to inclusivity and diversity in cricket.
- Benefits: Competitive salary, annual leave, match tickets, and social events.
- Why this job: Join a vibrant team and gain valuable experience in the sports industry.
- Qualifications: Customer service experience and strong communication skills required.
- Other info: Flexible working hours with opportunities for professional development.
The predicted salary is between 25700 - 30800 ÂŁ per year.
Surrey County Cricket Club is committed to making cricket a game for everyone. We believe in fair play, teamwork, and meritocracy, and recognise that more work is needed to make the sport fully accessible and inclusive. We are dedicated to building a diverse future for cricket and welcome individuals who want to be part of that journey.
We are looking for two people to join our Ticketing, Membership and Supporter Services Team on a fixed‑term contract during our 2026 cricket season (March – December 11th, 2026). Providing outstanding customer service to Members and supporters at The Kia Oval is central to everything we do. As a Supporter Services Executive, you will be at the heart of the customer experience, supporting over 20,000 Members and helping manage the sale of hundreds of thousands of tickets each year. Working as part of a twelve‑person team, you will handle enquiries, problem‑solve, and ensure every interaction reflects the high standards of Surrey County Cricket Club.
Key Responsibilities
- Deliver a warm, professional, and personalised service to all Members and supporters
- Respond to customer enquiries via email, telephone, and face‑to‑face on match days
- Work closely with internal departments to resolve queries efficiently
- Sell tickets, Memberships, and additional products such as restaurant bookings, events and tours
- Provide ticket office and reception services on match days and support match‑day staff
- Collect and report customer feedback to support service improvements
- Support Member engagement events, including forums, focus groups, and Members’ dinners
Working Hours
Standard hours: Monday to Friday, 9:00am–5:00pm. During the cricket season (April–September), you will be required to work match days, which may include evenings, weekends, and public holidays, for which you will receive Time Off in Lieu.
Why Join Us?
- Be part of a vibrant, diverse, and sociable team
- Gain valuable experience in the sports and entertainment industry
- Enjoy a positive workplace culture with regular social events
- Benefit from ongoing training and professional development opportunities
About You
We are looking for someone who is passionate about delivering exceptional customer experiences and thrives in a fast‑paced environment.
Essential / Desirable Skills and Experience:
- Customer Service Experience
- Experience handling payments
- Excellent written and verbal communication skills
- Calm and professional under pressure
- Strong attention to detail
- High levels of empathy and customer focus
- Ambitious and motivated to develop professionally
- Confident using MS Excel, Word, PowerPoint, and Outlook
- A positive, proactive, “can‑do” attitude
- Strong team player with a commitment to service quality
ÂŁ30,784.00 per annum (Pro-rata) 23 days annual leave (Pro-rata) Membership for domestic fixtures, Tickets for International Games, Team & Club-wide socials, and much more!
To Apply
Surrey County Cricket Club is committed to making our recruitment process accessible to everyone. If a written application is not the best way for you to demonstrate your skills and experience, please let us know and we will discuss alternative options.
Closing date 5:00pm, Friday 6th February 2026
Interview process Two‑stage interview process, with both interviews conducted in person. We are committed to building and nurturing a diverse, inclusive, and equitable community where individuals from all backgrounds feel valued, respected, and empowered. We believe that diverse teams lead to stronger ideas and better outcomes. That’s why we’re committed to building an inclusive Club that reflects a wide range of backgrounds, experiences, and perspectives. We’re keen to hear from people from all walks of life and especially encourage applications from those in underrepresented groups—your unique perspective matters to us.
Surrey County Cricket Club is committed to safeguarding and protecting the children, young people, and adults at risk that we work with. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practice across our Club.
Supporter Services Executive (Fixed Term) employer: Surrey Cricket Club
Contact Detail:
Surrey Cricket Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supporter Services Executive (Fixed Term)
✨Tip Number 1
Get to know the Surrey County Cricket Club vibe! Before your interview, check out their social media and website. Understanding their culture and values will help you connect during the chat.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle tricky situations or enquiries. Being able to demonstrate your problem-solving skills will show you're ready for the fast-paced environment.
✨Tip Number 3
Show off your teamwork skills! Be prepared to share examples of how you've worked well in a team before. The Supporter Services Team is all about collaboration, so let them know you’re a team player.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on being part of the Surrey County Cricket Club family.
We think you need these skills to ace Supporter Services Executive (Fixed Term)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for cricket and customer service shine through. We want to see that you’re genuinely excited about being part of our team and making a difference for our Members and supporters.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role. We love seeing specific examples of how you've delivered exceptional customer service in the past!
Keep It Professional Yet Friendly: While we appreciate a casual tone, remember to maintain professionalism in your writing. Use clear language and structure your application well, so it’s easy for us to read and understand your key points.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Surrey County Cricket Club.
How to prepare for a job interview at Surrey Cricket Club
✨Know Your Stuff
Before the interview, make sure you understand Surrey County Cricket Club's values and commitment to inclusivity. Familiarise yourself with their mission to make cricket accessible for everyone. This will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you delivered exceptional customer service. Highlight situations where you resolved issues or went above and beyond for customers. This is crucial since the role revolves around providing outstanding support to Members and supporters.
✨Practice Problem-Solving Scenarios
Think about potential challenges you might face in the Supporter Services Executive role, such as handling difficult customer enquiries or managing ticket sales on match days. Practising how you would approach these scenarios can help you demonstrate your problem-solving skills during the interview.
✨Be Yourself and Stay Positive
The interviewers are looking for someone who fits well within their vibrant team. Be authentic and let your personality shine through. A positive, proactive attitude will resonate well, especially since they value a 'can-do' mindset. Remember, they want to see how you would contribute to their culture!
