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- Tasks: Ensure safety and security for matchday attendees while providing excellent customer service.
- Company: Join the dynamic team at Surrey County Cricket Club.
- Benefits: Earn £16.50 per hour plus complimentary meals on matchdays.
- Why this job: Gain valuable experience in a fun, fast-paced environment while earning extra income.
- Qualifications: Must be 18+, physically fit, and hold an SIA badge.
- Other info: Flexible hours perfect for students; training available for the right candidates.
The predicted salary is between 13 - 16 £ per hour.
Hours of work: Casual - Part Time, flexible depending on the planned fixtures. Weekend and bank holiday working.
The role involves seeking experienced SIA Stewards to join our matchday operations team. This role is crucial to ensuring the safety, security, and enjoyment of all venue attendees. Ideally, candidates will hold an NVQ Level 2 in Spectator Safety, though training may be available for the right individuals.
Your main responsibilities will include:
- Providing exceptional safety and security services.
- Remaining calm and professional at all times.
- Responding effectively to any incidents.
- Positioning across various areas of the stadium, including hospitality zones, turnstiles, exit gates, stands, and concourses.
This is a flexible, casual role, perfect for those looking to earn extra income while gaining experience in matchday operations. Availability is required for evenings and weekend fixtures.
What You’ll Do:
- Monitor crowd behaviour and communicate venue rules to spectators as required.
- Ensure access control measures are maintained in your designated area.
- Enforce venue rules.
- Assist with venue evacuation, directing guests, players, and officials to holding areas as instructed.
- Provide information and assistance to spectators and staff, enhancing the matchday experience.
- Deliver the brand and atmosphere of the event as briefed, reflecting the type of fixture being staged.
- Remain in your designated position until relieved by your nominated replacement.
The successful candidate will have the following experience/skills/qualities:
Essential:
- Aged 18 or over.
- Full right to work in the UK.
- Physically fit and mobile.
- Level 2 Award For Door Supervisor (SIA Badge).
- Enthusiastic individual who can work well in a team and follow instruction.
- Reliable and self-motivated.
- Strong time keeping skills.
- Well presented at all times.
- Great communication skills—both written and verbal.
- Excellent customer service skills.
Desirable:
- Having or working towards NVQ2 in spectator safety is desired but not essential. Training may be available.
Salary and Benefits:
£16.50 per hour excluding holiday pay. Complimentary meal and drink provided each matchday shift.
To Apply:
Please submit your CV and a cover letter outlining why you are suitable for this role. Include an example of a time when you responded effectively to an incident or ensured safety operations ran smoothly.
Please Note:
We will be recruiting for this role over an extended period. If you do not hear back immediately after submitting your application, please do not be concerned—all applications will be reviewed carefully, and we will contact suitable candidates in due course.
Surrey County Cricket Club will ensure that all existing and potential employees receive equal consideration and is committed to the elimination of unlawful or unfair discrimination on the grounds of any of the protected characteristics. We are actively encouraging applications from a diverse range of applicants to ensure we are attracting and hiring candidates who may be underrepresented in the organisation. We particularly encourage applications from Women and Black, Asian and Minority Ethnic (BAME) backgrounds in line with our strategic vision and business priorities.
Surrey County Cricket Club is committed to safeguarding and protecting the children, young people, and adults at risk that we work with. As such, all posts are subject to a process of vetting, including the disclosure of criminal records if required and the seeking of references. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practice across our organisation.
SIA Steward employer: Surrey Cricket Club
Contact Detail:
Surrey Cricket Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SIA Steward
✨Tip Number 1
Get to know the venue! Familiarise yourself with the layout of the stadium and the specific areas you'll be working in. This will help you feel more confident and prepared when it comes to monitoring crowd behaviour and enforcing venue rules.
✨Tip Number 2
Practice your communication skills! Being able to clearly convey information to spectators is key. Try role-playing scenarios with friends or family to get comfortable with how to handle different situations that may arise during matchdays.
✨Tip Number 3
Stay calm under pressure! Matchdays can get hectic, so it's important to remain professional and composed. Think about strategies you can use to keep your cool, like deep breathing or focusing on the task at hand.
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit your CV and cover letter directly on our site. Highlight your relevant experience and any examples of how you've handled incidents effectively in the past.
We think you need these skills to ace SIA Steward
Some tips for your application 🫡
Craft a Catchy CV: Your CV is your first impression, so make it count! Highlight your relevant experience, especially any roles where you ensured safety or handled incidents. Keep it clear and concise, and don’t forget to tailor it to the SIA Steward role.
Nail That Cover Letter: This is your chance to shine! Use your cover letter to explain why you're the perfect fit for the role. Share a specific example of when you effectively managed a situation or ensured safety—this will show us you’ve got what it takes!
Show Off Your Skills: We want to see your communication and customer service skills in action. Make sure to mention any relevant qualifications, like your SIA badge or NVQ2 in spectator safety, and how they relate to the responsibilities of the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Surrey Cricket Club
✨Know Your Role
Familiarise yourself with the responsibilities of an SIA Steward. Understand the importance of safety and security during matchdays, and be ready to discuss how you can contribute to a positive experience for spectators.
✨Showcase Your Experience
Prepare examples from your past experiences where you've effectively handled incidents or ensured safety. This will demonstrate your capability and readiness for the role, especially if you can relate it to crowd management or customer service.
✨Dress to Impress
As an SIA Steward, presentation matters. Make sure you arrive at the interview looking professional and well-groomed. This reflects your understanding of the role and shows that you take pride in your appearance.
✨Communicate Clearly
Practice your communication skills before the interview. Be prepared to articulate your thoughts clearly and confidently, as strong verbal communication is essential for this role. Think about how you would explain venue rules or respond to spectator queries.
