Matchday Ops Team Member

Hours of Work: Contract Type: Casual. Hours vary depending on match schedules and events. Weekend and bank holiday availability required.

Role Overview: We are seeking dedicated Matchday Ops Team Members to help deliver a smooth, professional matchday experience. This role is crucial for ensuring that the venue is ready to welcome spectators and staff alike. We pride ourselves on a friendly, efficient, and respectful working environment. Team members must be proactive, reliable, and willing to support colleagues to ensure the highest standards are maintained. Training is available to help you excel in every aspect of the role.

Key Responsibilities:

• Event Setup and Pack-Down: Assist with the setup and pack-down of all operational equipment as directed by the Safety and Operations teams. This includes but is not limited to signage, barriers, radios, and uniforms.
• Asset Management: Jointly maintain the asset management system, ensuring all specified operational equipment is logged, tracked, and stored correctly. Report any losses, damages, or maintenance issues promptly.
• Operational Area Maintenance: Keep all operational and staff areas (briefing rooms, welfare spaces, and break areas) clean, tidy, and well-presented throughout the year. Ensure supplies are replenished and waste is managed appropriately through liaising with relevant support.
• Uniform and Equipment Coordination: Organise, distribute, and collect uniforms, radios, earpieces, accreditation, and other essential matchday equipment. Maintain accurate records of issue and return.
• Uniform Care and Presentation: Wash, dry, and iron uniforms to maintain consistent presentation standards and readiness for each event. (Note that some events may require dry cleaning to be organised.)
• On-the-Day Support: Provide responsive, professional support during live events to resolve uniform, equipment, or logistical issues quickly and effectively. Act as a key liaison point for stewards and supervisors requiring replacements or assistance.
• Traffic Management Support: Assist with basic traffic management duties to support site readiness, vehicle movement, and egress operations as directed by the Safety or Operations team. (Training provided.)
• Communication and Teamwork: Maintain clear, professional, and timely communication with the Safety, Operations, and Staffing points of contact. Contribute to a positive and cooperative working environment.
• Post-Match Collation and Reporting: Support the compilation of post-match reports where required, including incident summaries from relevant supervisors, equipment logs, or anything else required for review by the Operations of Safety team.

Professional Conduct Expectations: We expect all team members to:

• Treat colleagues and all staff with respect and courtesy always.
• Be proactive, focused, and fully engaged in duties.
• Arrive on time, ready to work, and maintain a strong work ethic.
• Follow instructions carefully and contribute positively to the team environment.

Requirements:

• Aged 18 or over.
• Eligible to work in the UK.
• Physically fit and able to handle moderate manual tasks.
• Positive attitude, professional demeanour, and strong attention to detail.
• Excellent time management and communication skills.
• Team player who takes responsibility for their duties.

Benefits:

• Rate of Pay - £13.85 per hour (excluding holiday pay).
• Perks - Meal and drink provided on matchday shifts.

To Apply: Please submit your CV along with a cover letter outlining why you are suitable for this role. Please outline a time where you have ensured a critical task is completed to ensure a smooth operation.

Surrey County Cricket Club will ensure that all existing and potential employees receive equal consideration and is committed to the elimination of unlawful or unfair discrimination on the grounds of any of the protected characteristics. We are actively encouraging applications from a diverse range of applicants to ensure we are attracting and hiring candidates who may be underrepresented in the organisation. We particularly encourage applications from Women and Black, Asian and Minority Ethnic (BAME) backgrounds in line with our strategic vision and business priorities.

Surrey County Cricket Club is committed to safeguarding and protecting the children, young people, and adults at risk that we work with. As such, all posts are subject to a process of vetting, including the disclosure of criminal records if required and the seeking of references. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practice across our organisation.