Customer Safety Steward in London

Hours of Work: Casual – Part Time Flexible, dependent on match schedules and fixtures. Weekend and bank holiday working.

The Position

We are seeking dedicated casual Matchday Stewards to join our matchday operations team at the Kia Oval. This role is essential to ensuring the safety, security, and enjoyment of all stadium attendees. Your main responsibilities will include providing excellent customer service, supporting safety and security operations, and helping to deliver a seamless matchday experience. You will be positioned in various areas around the stadium, including turnstiles, exit gates, the stands, and hospitality areas. This is a flexible role ideal for those who want to gain experience in event operations, enjoy working in a team environment, and earn extra income on matchdays, which includes evening and weekend fixtures.

What You’ll Do

• Welcome spectators and staff, providing information and assistance as required.
• Check tickets and direct attendees to the correct areas of the stadium.
• Monitor crowd movements during ingress and egress to prevent overcrowding.
• Respond to spectator or crowd disruptions professionally and effectively.
• Assist in the evacuation of the venue, directing spectators to holding areas as instructed by your supervisor.
• Report any incidents, hazards, or suspicious activity to your supervisor/manager or control room, taking immediate action when necessary.

Requirements

Desirable Skills:

• NVQ Level 2 in Spectator Safety, or working towards it (training may be available).
• Enthusiastic, proactive, and able to work well in a team.
• Reliable, self-motivated, and professional.
• Strong timekeeping and presentation skills.
• Well presented at all times.
• High standards of integrity and professionalism.

Essential Skills:

• Aged 18 or over with the right to work in the UK.
• Physically fit and mobile.
• Excellent communication skills, both written and verbal.
• Strong customer service focus and a friendly, approachable manner.

Benefits

£13.85 per hour excluding holiday pay. Complimentary meal and drink provided each matchday shift.

To Apply

Please submit your CV and a cover letter outlining why you are suitable for this role. When applying, please include an example in your cover letter that demonstrates experience relevant to matchday operations, customer service, or crowd management.

Please Note: We will be recruiting for this role over an extended period. If you do not hear back immediately after submitting your application, please do not be concerned — all applications will be reviewed carefully, and we will contact suitable candidates in due course.

Surrey County Cricket Club will ensure that all existing and potential employees receive equal consideration and is committed to the elimination of unlawful or unfair discrimination on the grounds of any of the protected characteristics. We are actively encouraging applications from a diverse range of applicants to ensure we are attracting and hiring candidates who may be underrepresented in the organisation. We particularly encourage applications from Women and Black, Asian and Minority Ethnic (BAME) backgrounds in line with our strategic vision and business priorities.

Surrey County Cricket Club is committed to safeguarding and protecting the children, young people, and adults at risk that we work with. As such, all posts are subject to a process of vetting, including the disclosure of criminal records if required and the seeking of references. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practice across our organisation.