Wayfinding Steward
Application Deadline: 1 March 2027
Department: Matchday Operations - Casual
Employment Type: Zero Hours
Location: The Kia Oval
Compensation: £14.80 / hour
Description
Hours of work:
- Contract Type: Casual
- Flexible dependent of the planned fixtures.
- Weekend, evening and bank holiday working
The Position
We are looking for individuals to form a small team of Wayfinding Stewards to work our T20, Hundred and International fixtures. Your top priority is to welcome spectators to the ground and ensure that their first physical touch point at the Oval is the best experience it could be. Once the match has started, you will be an integral part in ensuring that the ground is to the best possible standard it could be, whilst also remaining a friendly face for anyone that needs assistance.
Key Responsibilities
- Greeting spectators upon entry to the ground either outside or inside the gates.
- Directing spectators to the right gates/helping reduce queues outside of the ground for ease of access for the customer.
- Helping with basic ticketing queries to help reduce the number of spectators being sent to the ticket office.
- Hand out any giveaways to spectators e.g. 4/6 cards, Vitality sunglasses.
- Answer any queries and if unable to do so, direct them to somebody that will be able to help.
- Provide information and assistance to spectators arriving at the Kia Oval.
- Direct people in the right direction i.e. to their seats, to a concession, to the toilets.
- Help with queue busting once the match has started.
- Check on the facilities in the ground are well maintained. This can include checking the toilets are clean, see if bins need emptying etc and report any issues straight to match control.
Skills, Knowledge and Expertise
The successful candidate will have the following essentials:
- Aged 18 or over with a full right to work in the UK.
- Must have good knowledge of the ground - where things are, where to signpost people.
- Enthusiastic individual who can work well in a team and follow instruction.
- Reliable and self- motivated.
- Strong time keeping skills.Well presented at all times.
- Professional with high standards and integrity.
- Good communication skills and outstanding customer service.
- Approachable and friendly.
Benefits
- Complimentary meal and drink provided each matchday shift.
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Wayfinding Steward employer: Surrey County Cricket Club
Surrey County Cricket Club is an excellent employer, offering a supportive and friendly work environment where team members can thrive. With flexible hours and competitive pay, employees enjoy the opportunity to contribute to a vibrant sporting venue while developing their skills in customer service and teamwork. The club fosters a culture of inclusivity and respect, making it a rewarding place for those looking to make a meaningful impact in the community.
Contact Details:
Surrey County Cricket Club Recruitment Team
