Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional customer service and support over 20,000 Members at The Kia Oval.
- Company: Surrey County Cricket Club, dedicated to inclusivity and diversity in cricket.
- Benefits: Competitive salary, annual leave, match tickets, and social events.
- Why this job: Join a vibrant team and gain valuable experience in the sports industry.
- Qualifications: Customer service experience and strong communication skills required.
- Other info: Flexible working hours with opportunities for professional development.
The predicted salary is between 25700 - 30800 £ per year.
Surrey County Cricket Club is committed to making cricket a game for everyone. We believe in fair play, teamwork, and meritocracy, and recognise that more work is needed to make the sport fully accessible and inclusive. We are dedicated to building a diverse future for cricket and welcome individuals who want to be part of that journey.
We are looking for two people to join our Ticketing, Membership and Supporter Services Team on a fixed-term contract during our 2026 cricket season (March - December 11th, 2026). Providing outstanding customer service to Members and supporters at The Kia Oval is central to everything we do. As a Supporter Services Executive, you will be at the heart of the customer experience, supporting over 20,000 Members and helping manage the sale of hundreds of thousands of tickets each year. Working as part of a twelve-person team, you will handle enquiries, problem-solve, and ensure every interaction reflects the high standards of Surrey County Cricket Club.
Key Responsibilities
- Deliver a warm, professional, and personalised service to all Members and supporters
- Respond to customer enquiries via email, telephone, and face-to-face on match days
- Work closely with internal departments to resolve queries efficiently
- Sell tickets, Memberships, and additional products such as restaurant bookings, events and tours
- Provide ticket office and reception services on match days and support match-day staff
- Collect and report customer feedback to support service improvements
- Support Member engagement events, including forums, focus groups, and Members' dinners
Working Hours
Standard hours: Monday to Friday, 9:00am-5:00pm. During the cricket season (April-September), you will be required to work match days, which may include evenings, weekends, and public holidays, for which you will receive Time Off in Lieu.
Why Join Us?
- Be part of a vibrant, diverse, and sociable team
- Gain valuable experience in the sports and entertainment industry
- Enjoy a positive workplace culture with regular social events
- Benefit from ongoing training and professional development opportunities
About You
We are looking for someone who is passionate about delivering exceptional customer experiences and thrives in a fast-paced environment.
Essential / Desirable Skills and Experience:
- Customer Service Experience
- Experience handling payments
- Excellent written and verbal communication skills
- Calm and professional under pressure
- Strong attention to detail
- High levels of empathy and customer focus
- Ambitious and motivated to develop professionally
- Confident using MS Excel, Word, PowerPoint, and Outlook
- A positive, proactive, "can-do" attitude
- Strong team player with a commitment to service quality
Benefits
- £30,784.00 per annum (Pro-rata)
- 23 days annual leave (Pro-rata)
- Membership for domestic fixtures, Tickets for International Games, Team & Club-wide socials, and much more!
To Apply
Surrey County Cricket Club is committed to making our recruitment process accessible to everyone. If a written application is not the best way for you to demonstrate your skills and experience, please let us know and we will discuss alternative options.
Closing date: 5:00pm, Friday 6th February 2026
Interview process: Two-stage interview process, with both interviews conducted in person.
We are committed to building and nurturing a diverse, inclusive, and equitable community where individuals from all backgrounds feel valued, respected, and empowered. We believe that diverse teams lead to stronger ideas and better outcomes. That’s why we’re committed to building an inclusive Club that reflects a wide range of backgrounds, experiences, and perspectives. We’re keen to hear from people from all walks of life and especially encourage applications from those in underrepresented groups—your unique perspective matters to us.
Surrey County Cricket Club is committed to safeguarding and protecting the children, young people, and adults at risk that we work with. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practice across our Club.
Supporter Services Executive (Fixed Term) employer: SURREY COUNTY CRICKET CLUB
Contact Detail:
SURREY COUNTY CRICKET CLUB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supporter Services Executive (Fixed Term)
✨Tip Number 1
Get to know the club! Research Surrey County Cricket Club and its values. When you walk into that interview, show us you understand our commitment to inclusivity and teamwork. It’ll make you stand out!
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Supporter Services Executive. Role-play with a friend or family member to get comfortable with handling enquiries and problem-solving on the spot.
✨Tip Number 3
Be ready to showcase your passion for cricket! Whether it’s sharing your favourite match experience or discussing how you can enhance the supporter experience, let your enthusiasm shine through during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Supporter Services Executive (Fixed Term)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for cricket and customer service shine through. We want to see that you’re genuinely excited about the role and how you can contribute to making cricket accessible for everyone.
Tailor Your Application: Make sure to customise your application to highlight relevant experiences and skills that match the job description. We love seeing how your background aligns with our values of teamwork and inclusivity.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you a great fit for the Supporter Services Executive role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it helps us keep everything organised!
How to prepare for a job interview at SURREY COUNTY CRICKET CLUB
✨Know Your Customer Service Basics
Since the role is all about delivering exceptional customer experiences, brush up on your customer service principles. Think about how you can demonstrate empathy and professionalism in your responses during the interview.
✨Familiarise Yourself with the Club
Do some research on Surrey County Cricket Club and its values. Understanding their commitment to inclusivity and diversity will help you align your answers with their mission, showing that you're genuinely interested in being part of their journey.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific customer situations. Prepare examples from your past experience where you successfully resolved issues or provided outstanding service, as this will showcase your problem-solving skills.
✨Show Your Team Spirit
As a Supporter Services Executive, teamwork is key. Be ready to discuss how you've collaborated with others in previous roles. Highlight your ability to work under pressure and maintain a positive attitude, especially during busy match days.
