At a Glance
- Tasks: Ensure safety and enjoyment for all attendees during matchdays at the Kia Oval.
- Company: Join the dynamic team at Surrey County Cricket Club, a leader in event operations.
- Benefits: Flexible hours, earn extra income, and gain valuable experience in a fun environment.
- Other info: Ideal for those aged 18+, looking to work evenings and weekends.
- Why this job: Be part of exciting matchdays and make a real difference in spectator experiences.
- Qualifications: Enthusiastic team player with strong communication skills; training available.
We’re seeking dedicated casual Matchday Stewards to join our matchday operations team at the Kia Oval. This role is essential to ensuring the safety, security, and enjoyment of all stadium attendees. Your main responsibilities will include providing excellent customer service, supporting safety and security operations, and helping to deliver a seamless matchday experience. You will be positioned in various areas around the stadium, including turnstiles, exit gates, the stands, and hospitality areas. This is a flexible role ideal for those who want to gain experience in event operations, enjoy working in a team environment, and earn extra income on matchdays, which includes evening and weekend fixtures.
Responsibilities:
- Welcome spectators and staff, providing information and assistance as required.
- Check tickets and direct attendees to the correct areas of the stadium.
- Monitor crowd movements during ingress and egress to prevent overcrowding.
- Respond to spectator or crowd disruptions professionally and effectively.
- Assist in the evacuation of the venue, directing spectators to holding areas as instructed by your supervisor.
- Report any incidents, hazards, or suspicious activity to your supervisor/manager or control room, taking immediate action when necessary.
Qualifications:
- NVQ Level 2 in Spectator Safety, or working towards it (training may be available).
- Enthusiastic, proactive, and able to work well in a team.
- Reliable, self‑motivated, and professional.
- Strong timekeeping and presentation skills.
- Well presented at all times.
- High standards of integrity and professionalism.
- Strong customer service focus and a friendly, approachable manner.
Essential Skills:
- Aged 18 or over with the right to work in the UK.
- Physically fit and mobile.
- Excellent communication skills, both written and verbal.
Surrey County Cricket Club is committed to safeguarding and protecting the children, young people, and adults at risk that we work with. As such, all posts are subject to a process of vetting, including the disclosure of criminal records if required and the seeking of references. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practice across our organisation.
Customer Safety Steward in City of London employer: Surrey County Cricket Club
Surrey County Cricket Club is an exceptional employer dedicated to fostering inclusivity and diversity in cricket, making it a rewarding place for Community Coaches to thrive. With a strong commitment to employee growth, competitive benefits including a non-contributory pension scheme and generous holiday allowance, and a vibrant work culture that values teamwork and community engagement, this role offers a unique opportunity to inspire the next generation of cricketers while working at iconic locations like the Kia Oval and Guildford office.
Contact Details:
Surrey County Cricket Club Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Safety Steward in City of London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Surrey County Cricket Club. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Surrey County Cricket Club before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Safety Steward in City of London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Surrey County Cricket Club:Your cover letter is your chance to shine! Tell us why you want to work at Surrey County Cricket Club specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Surrey County Cricket Club!
How to prepare for a job interview at Surrey County Cricket Club
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
