Inclusion and Conduct Officer in City of London

Inclusion and Conduct Officer

Application Deadline: 20 November 2026

Department: Surrey Cricket Foundation

Employment Type: Full Time

Location: The Kia Oval

Reporting To: Mark Babb

Description

Surrey Cricket Foundation is responsible for all recreational cricket within Surrey and South London. We are looking for an Inclusion and Conduct Manager to lead on both our proactive and reactive work around discipline and discrimination within the adult and junior recreational structure. The role will also be looking to proactively work across our network of clubs and community organisation to ensure we are providing the mostly welcoming environments possible and ensuring cricket is the most inclusive team sport.

Key Responsibilities

Investigation and Resolution:

• Act as the single point of contact for Surrey Cricket Foundation on discrimination matters. Support Surrey Cricket Foundation to effectively manage cases of discrimination which have either been reported directly to Surrey or to the Cricket Regulator; including investigation, early intervention, or other suitable resolutions.
• To collect relevant evidence and information to build a comprehensive understanding of each case. To analyse information, evaluate evidence objectively and impartially to determine the credibility of allegations and established facts surrounding each case.
• To ensure a fair and unbiased process whilst maintaining confidentiality where possible. Investigate reports of discrimination promptly, impartially, and confidentially. Collaborate with relevant parties to address and resolve discrimination issues effectively.
• To support disciplinary proceedings when required, including representing the County during hearings and providing evidence as necessary.
• To maintain accurate and organised records of all investigations and ensuring GDPR compliance.
• To co-ordinate and arrange discipline commissions, personal hearings and appeals and act as Secretary.
• Act as disciplinary officer for the Surrey Junior Cricket Championship, leading on the management of all reports received by the league.

Training and Education:

• Provide consistent guidance, advice, and training on discrimination matters to the network of clubs, leagues and community groups within Surrey and South London.
• Work with the senior Cricket Leagues in Surrey to design, develop and implement a player behaviour programme aimed at improving match day experience whilst also reducing reports of poor behaviour and/or discrimination.
• Attend Training and CPD (Continuing Professional Development) events where required.
• To conduct workshops and training sessions to raise awareness of the ECB rules and regulations. These include the Anti discrimination code, general conduct regulations and discipline processes and more generically the equality act 2010, recreational club constitutions and code of conducts.

Monitoring and Reporting:

• Monitor trends and themes within Surrey and report into the Cricket Regulator to ensure best practices are shared.
• Prepare written reports on the status of discrimination-related issues and recommend improvements within the County.
• Identify and respond to potential gaps in discipline and discrimination processes that could be a risk to Surrey Cricket Foundation.

Stakeholder Management:

• Collaborate with all relevant stakeholders to ensure a coordinated approach to discrimination prevention and resolution.
• Support Surrey Cricket Foundation and associated leagues to understand and implement and enforce the ECB (England and Wales Cricket Board) Anti-discrimination code (ADC) and help them move towards best practice in responding and managing cases of discrimination.
• Maintain a close working relationship with The Cricket Regulator.
• Build relationships with leagues, competitions and club chairs within Surrey and support them on management of discipline cases that involve discrimination. Network to share best practices and stay informed about industry standards.

Awareness Campaigns:

• Develop and implement awareness campaigns to promote a culture of diversity and inclusion. Regularly communicate updates on policies, initiatives, and resources related to discrimination prevention across the Surrey Cricket Foundation Network.
• Promote consistent and clear messaging around EDI (Equality, Diversity, and Inclusion) for Surrey Cricket Foundation.
• Implement local solutions that improve a complainant’s experience of reporting discrimination. Lead on Surrey’s implementation of digital solutions to ensure ECB has a game wide view of discrimination.

Safeguarding

• Support the County Safeguarding Officer with safeguarding cases ensuring that Patronus & Clue is updated accordingly.
• Update and maintain safeguarding systems, databases (including Single Central Register) and case management documentation.
• Monitor actions from safeguarding concerns and support timely case progression
• Produce safeguarding reports and support the management and delivery of Cricket Regulator internal and external audits.
• Coordinate and deliver safeguarding training.
• Assist with the maintenance and review of safeguarding policies, procedures and guidance.

Please keep Tuesday 8th December free for interviews for the role.

Skills, Knowledge & Expertise

Essential Experience:

• Experience of managing complex casework, investigations, complaints, disciplinary mattes or dispute resolution cases.
• Experience of working with sensitive and confidential information whilst maintaining impartiality and professionalism.
• Experience of building positive relationships with a wide range of stakeholders and influencing outcomes.
• Experience of delivering training, workshops, presentations or educational programmes. Experience of producing reports, analysing information and making evidence-based recommendations.
• Experience of maintaining accurate records and managing administrative processes.

Essential Skills:

• Excellent written and verbal communication skills.
• Strong interviewing, questioning and information gathering skills.
• Ability to analyse complex information objectively and reach balanced conclusions.
• Ability to manage multiple priorities and meet deadlines.
• Strong organisational and administrative skills with excellent attention to detail.
• Ability to handle challenging conversations confidently and professionally.
• Competent user of Microsoft Office applications and case management systems.
• Ability to work independently while contributing positively as part of a team.

Essential Knowledge:

• Understanding of Equality, Diversity, Inclusion (EDI) principles and their practical applications. Knowledge of the Equality Act 20210 and discrimination related issues.
• Understanding of data protection and confidentiality requirements.

Essential Personal Attributes:

• Commitment to equality, diversity, inclusion and safeguarding.
• High levels of integrity, discretion and professionalism.
• Resilient and able to remain calm under pressure.
• Empathetic and approachable whilst maintaining objectivity.
• Proactive, solutions focussed and able to drive positive change.
• Willingness to undertake occasional evening and weekend work.

Satisfactory ECB DBS Check, and the right to work in the United Kingdom

Job Benefits

• Salary from £32,288 per annum (depending on experience)
• 23 days holiday
• 5% bonus scheme Non- Contributory Pension Scheme
• Private Health Care
• International Cricket Match Tickets

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