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- Tasks: Lead a dynamic team to deliver top-notch IT services and support for Unit 4 ERP.
- Company: Join Surrey County Council, a forward-thinking local government committed to innovation.
- Benefits: Enjoy 26-31 days of holiday, a generous pension, and wellbeing support.
- Why this job: Make a real difference in your community while developing your career in a supportive environment.
- Qualifications: Experience with Unit 4 ERP and strong leadership skills are essential.
- Other info: Flexible working options and excellent career growth opportunities await you.
The predicted salary is between 53713 - 59799 £ per year.
The starting salary for this permanent position is £53,713 per annum based on a 36-hour working week. We are excited to be recruiting for a skilled and highly motivated Unit 4 Service Delivery Team Leader to join our dynamic MySurrey Service Delivery team. Reporting to the Service Delivery Manager, you will join the wider IT&D Service and work as part of a team with the autonomy to succeed in a lively, friendly environment. We are committed to investing in our staff and supporting every individual to achieve their full potential. The team is based in Woodhatch, Reigate but we promote a hybrid approach to working, meeting collaboratively when required. There is an expectation to attend the office at least once a week.
Our Offer to You:
- 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (prorated for part-time staff)
- Option to buy up to 10 days of additional annual leave
- A generous local government salary related pension
- Up to 5 days of carer's leave and 2 paid volunteering days per year
- Paternity, adoption and dependents leave
- An Employee Assistance Programme (EAP) to support health and wellbeing
- Learning and development hub where you can access a wealth of resources
- Wellbeing and lifestyle discounts including gym, travel, and shopping
- A chance to make a real difference to the lives of our residents.
About the Role:
Surrey County Council have implemented Unit 4 as a modern, intuitive, and flexible Software-as-a-Service Enterprise Resource Planning System. A significant programme of work has been completed to deliver the full implementation, including the configuration of the system, data migration and implementing required integrations with other Council systems. Unit 4 is supported by in-house IT & Digital teams that operate ITIL 4 service management processes and are structured into:
- Service Delivery (service requests, incidents, problem management, SLA/KPI reporting and supplier relationship management)
- Service Improvement (change requests, release management & business relationship management)
As a vital member of the team, you will play a crucial role in ensuring the smooth operation and optimal performance of the Unit 4 application whilst maintaining a high level of service delivery.
Duties of the Unit 4 Service Delivery Team Leader include:
- Assisting the Service Delivery Manager in the delivery of IT services to business stakeholders, teams and end users
- Leading a team of four support agents, motivating them and driving their performance, ensuring that the services provided meets and exceeds our customers' expectations
- Providing second-line IT support and assistance to customers and stakeholders, resolving issues promptly through effective communication and co-ordination
- Monitoring service delivery performance against agreed-upon service level agreements (SLAs)
- Contributing to the development of service delivery policies, procedures and guidelines
- Supporting project delivery, service improvement initiatives, system upgrades and other continuous improvement activities
Your Application:
In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours:
- Previous experience of Unit 4 ERP/Agresso or similar ERP systems in a Service Delivery or Support role
- Broad understanding in at least one of the functional areas of HR, Payroll, Finance, Procurement or FP&A (Financial Planning & Analysis)
- Supervisory or lead experience in a similar systems environment
- Ability to share technical knowledge with non-technical colleagues
- Excellent problem-solving and troubleshooting skills with strong communication and collaboration skills
- Ability to manage multiple tasks and projects simultaneously
- Knowledge of ITIL service management framework including Service Desk, Service Request Management, Incident Management and Problem Management.
To apply, we request that you submit a CV and you will be asked the following questions:
- Please describe your experience working with Unit4 ERP (Agresso) in a service delivery or support capacity. What were your key responsibilities?
- Which functional areas (e.g., HR, Payroll, Finance, Procurement, or FP&A) do you have experience with?
- Please describe your experience supervising or leading a team within a systems or technical environment.
Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. The job advert closes at 23:59 on 22/02/2026 with interviews to follow. We look forward to receiving your application.
Local Government Reorganisation (LGR): Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities.
Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents!
Our Commitment: We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
Unit4 Service Delivery Team Leader employer: Surrey County Council
Contact Detail:
Surrey County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Unit4 Service Delivery Team Leader
✨Tip Number 1
Network like a pro! Reach out to current or former employees of Surrey County Council on LinkedIn. Ask them about their experiences and any tips they might have for the interview process. Personal connections can give you insights that you won't find in the job description.
✨Tip Number 2
Prepare for the interview by practising common questions related to service delivery and Unit4 ERP. Think about specific examples from your past roles that showcase your problem-solving skills and leadership experience. We want to see how you can bring value to the team!
✨Tip Number 3
Show your enthusiasm for the role and the organisation during the interview. Talk about why you're excited about working with the MySurrey Service Delivery team and how you can contribute to their goals. A positive attitude can set you apart from other candidates!
✨Tip Number 4
Don’t forget to follow up after your interview! Send a thank-you email expressing your appreciation for the opportunity to interview. This not only shows your professionalism but also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Unit4 Service Delivery Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Unit4 Service Delivery Team Leader role. Highlight your experience with Unit 4 ERP or similar systems, and don’t forget to showcase your supervisory skills. We want to see how you can lead a team and deliver top-notch service!
Answer the Questions Thoughtfully: When answering the application questions, be specific! Share your experiences in detail, especially regarding your responsibilities in service delivery roles. This is your chance to shine, so let us know how you've tackled challenges and contributed to team success.
Showcase Your Problem-Solving Skills: We love a good problem-solver! In your application, give examples of how you've resolved issues in previous roles. Whether it’s through effective communication or technical know-how, show us how you’ve made a difference in service delivery.
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our team and what we do!
How to prepare for a job interview at Surrey County Council
✨Know Your Unit4 Inside Out
Make sure you brush up on your knowledge of the Unit4 ERP system. Be ready to discuss your previous experiences with it, especially in a service delivery or support role. Highlight specific examples where you've successfully resolved issues or improved processes.
✨Show Off Your Leadership Skills
As a potential team leader, it's crucial to demonstrate your supervisory experience. Prepare to share stories about how you've motivated and guided a team in a similar environment. Think about challenges you've faced and how you overcame them while keeping your team engaged.
✨Master the ITIL Framework
Familiarise yourself with the ITIL service management framework, particularly around service requests and incident management. Be prepared to discuss how you've applied these principles in your past roles and how they can enhance service delivery in this position.
✨Communicate Clearly and Confidently
Strong communication skills are key for this role. Practice explaining technical concepts in simple terms, as you'll need to share knowledge with non-technical colleagues. During the interview, focus on being clear and concise, showcasing your ability to collaborate effectively.
