Unit4 Reporting Development Team Lead

The starting salary for this permanent position is £52,047 per annum based on a 36-hour working week. We are excited to be recruiting for a skilled and highly motivated Unit4 Reporting Development Team Lead to join our dynamic MySurrey Service Improvement team. Reporting to the Service Improvement Manager, you will join the wider IT&D Service and work as part of a team with the autonomy to succeed in a lively, friendly environment. We are committed to investing in our staff and supporting every individual to achieve their full potential. The team is based in Woodhatch, Reigate but we promote a hybrid approach to working, meeting collaboratively when required. There is an expectation to attend the office at least once a week.

Rewards and Benefits:

• 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 30 days after 5 years' service
• Option to buy up to 10 days of additional annual leave
• An extensive Employee Assistance Programme (EAP) to support health and wellbeing
• Up to 5 days of carer's leave per year
• Paternity, adoption and dependants leave
• A generous local government salary related pension
• Lifestyle discounts including gym, travel, shopping and many more
• 2 paid volunteering days per year
• Learning and development hub where you can access a wealth of resources

About the Role:

Surrey County Council have implemented Unit 4 as a modern, intuitive, and flexible Software-as-a-Service Enterprise Resource Planning System. A significant programme of work has been completed to deliver the full implementation, including the configuration of the system, data migration and implementing required integrations with other Council systems. Unit 4 is supported by in-house IT & Digital teams that operate ITIL 4 service management processes and are structured into:

• Service Delivery (service requests, incidents, problem management, SLA/KPI reporting and supplier relationship management)
• Service Improvement (change requests, release management and business relationship management)

As a vital member of the team, you will play a crucial role in ensuring the smooth operation and optimal performance of the Unit 4 application whilst maintaining a high level of service delivery. Duties of the Unit4 Reporting Development Team Lead include:

• Lead the development and implementation of Unit 4 reporting solutions.
• Manage and inspire a team of three support agents, driving their performance to exceed customer expectations.
• Provide guidance and training to team members on best practices and technical skills.
• Provide technical expertise and support for Unit 4 to customers and stakeholders.
• Work with cross-functional teams to tackle complex technical issues.
• Assist the Service Improvement Manager in the delivery of IT services to business stakeholders, teams and end users.
• Contribute to the development of service improvement policies, procedures and guidelines.
• Aid in project delivery, service improvement initiatives, system upgrades, and continuous improvement activities.
• Collaborate with stakeholders to gather requirements and translate them into technical specifications.
• Design, develop, and maintain complex reports and dashboards.
• Ensure data accuracy, consistency, and integrity across all reporting solutions.

Shortlisting Criteria:

To be considered for shortlisting for this position, your application will clearly evidence the following:

• Previous experience of Unit 4 ERP/Agresso or similar ERP systems in a Reporting Lead role
• Broad understanding in at least one of the functional areas of HR, Payroll, Finance, Procurement or FP&A (Financial Planning and Analysis)
• Supervisory or lead experience in a similar systems environment
• Proficiency in SQL
• Ability to share technical knowledge with non-technical colleagues
• Excellent problem-solving and troubleshooting skills with strong communication and collaboration skills
• Ability to manage multiple tasks and projects simultaneously

Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. The job advert closes at 23:59 on 08/06/2025 with interviews to follow. We look forward to receiving your application, please click on the apply online button below to submit.

Local Government Reorganisation:

Surrey County Council is preparing for Local Government Reorganisation which will allow us to implement the Government led policy of devolution, which is all about giving more powers to local areas. Currently, Surrey has a two-tier council system, with 11 district and borough councils and a county council, all responsible for different services. All these councils will be reorganised into a smaller number of new unitary councils which will come into effect in April 2027. At this point, this role will be transferred, with all existing terms and conditions intact into one of the new unitary councils. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents!

Our Commitment:

Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applicants where:

• The candidate has evidenced the minimum criteria for the role through their application
• The candidate has chosen to share that they have a disability on the application form

Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role. We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.