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- Tasks: Lead the delivery of IT services that truly impact communities and residents.
- Company: Join Surrey County Council's innovative IT & Digital Service Assurance Team.
- Benefits: Enjoy 26-31 days holiday, flexible working, and a generous pension scheme.
- Other info: Be part of a dynamic team with excellent career growth opportunities.
- Why this job: Shape the future of local government and make a real difference in people's lives.
- Qualifications: Project management experience and strong analytical skills are essential.
The predicted salary is between 53713 - 58953 £ per year.
The starting range for this role is £53,713 - £58,953 per annum based on a 36-hour working week. Help shape the future of digital services for Surrey. An exciting opportunity has arisen to join Surrey County Council's IT & Digital Service Assurance Team at a pivotal time of transformation. We are looking for an experienced and motivated Service Delivery Manager who is passionate about delivering high-quality, value-driven IT services that make a real difference to residents, colleagues, and communities across Surrey.
Your designated office base will be Woodhatch Place, Reigate but you will often find our team members working from home or in a range of council locations, thanks to our hybrid and flexible working offer.
Our Offer to You:
- 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service
- Option to buy up to 10 days of additional annual leave
- A generous local government salary related pension
- Up to 5 days of carer's leave and 2 paid volunteering days per year
- Paternity, adoption and dependants leave
- An Employee Assistance Programme (EAP) to support health and wellbeing
- Learning and development hub with a wealth of resources
- Wellbeing and lifestyle discounts including gym, travel, and shopping
- A chance to make a real difference to the lives of our residents
About the role:
As Service Delivery Manager, you will play a pivotal role in strengthening how IT & Digital services are designed, measured, governed, and continually improved. You will provide clear insight into service performance and cost, ensuring services are transparent, resilient, and aligned to business outcomes. The role owns service performance and financial models, ensures ITSM processes and agreements are effective, drives continual service improvement using data and insight, partners with senior stakeholders and suppliers, leads a small team, and deputises for the Service Assurance Manager when required.
Key responsibilities:
- Lead the strategic delivery of IT & Digital services, ensuring they are measurable, customer-focused, and aligned to organisational priorities.
- Own ITSM performance management, including KPIs, dashboards, service reviews, and improvement pipelines.
- Proactively monitor and improve service performance, managing risks across technology, process, capacity, suppliers, and SLAs.
- Lead and develop a small team while acting as a trusted partner to senior stakeholders and suppliers.
- Produce clear performance and financial insight to support decision-making, contract management, and continual improvement.
Your application:
In order to be considered for shortlisting, your application will clearly evidence the following skills:
- Project Management experience
- Ability to influence decisions through data analysis & evidence (Writing Business Case)
- Curiosity with high attention to detail (analytical)
- Proactive & leadership skills
- Experience with Continual Service Improvement
The job advert closes at 23:59 on 24/05/2026 with interviews planned to follow.
Local Government Reorganisation (LGR):
Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities.
Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents!
Our Commitment:
We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
Service Delivery Manager in Reigate employer: Surrey County Council
Contact Detail:
Surrey County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager in Reigate
✨Tip Number 1
Network like a pro! Reach out to current employees at Surrey County Council on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for the interview process. It’s all about making connections!
✨Tip Number 2
Prepare for those tricky interview questions! Think about how your project management experience aligns with the role. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 3
Show off your data analysis skills! Be ready to discuss how you’ve used data to influence decisions in past roles. Bring examples of KPIs or dashboards you've worked with to demonstrate your analytical prowess.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and shaping the future of digital services for Surrey.
We think you need these skills to ace Service Delivery Manager in Reigate
Some tips for your application 🫡
Show Your Project Management Skills: Make sure to highlight your project management experience in your application. We want to see how you've successfully led projects in the past, so share specific examples that demonstrate your ability to manage timelines, resources, and deliverables.
Data-Driven Decision Making: Since influencing decisions through data analysis is key for this role, include instances where you've used data to drive business cases or improvements. We love seeing how you can turn numbers into actionable insights!
Attention to Detail is Key: We’re looking for someone with a curious mindset and high attention to detail. In your application, mention any experiences where your analytical skills made a difference, whether it was spotting trends or improving processes.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Surrey County Council
✨Know Your Stuff
Make sure you understand the key responsibilities of a Service Delivery Manager. Brush up on ITSM processes, KPIs, and how to drive continual service improvement. Being able to discuss these topics confidently will show that you're serious about the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams or projects in the past. Highlight your proactive approach and ability to influence decisions through data analysis. This will demonstrate your capability to manage a small team and partner with senior stakeholders effectively.
✨Be Data-Driven
Since the role involves producing performance and financial insights, come prepared with examples of how you've used data to make informed decisions. Discuss any experience you have with writing business cases or managing service performance metrics.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your curiosity and attention to detail. Inquire about the current challenges the team faces or how they measure success in service delivery. This not only shows your interest but also helps you gauge if the role is the right fit for you.