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- Tasks: Lead IT service delivery and shape the future of digital services.
- Company: Join Surrey County Council's innovative IT & Digital team.
- Benefits: Generous salary, flexible working, 26+ days holiday, and wellness support.
- Other info: Dynamic environment with opportunities for growth and a commitment to inclusion.
- Why this job: Make a real impact on public services and improve lives in your community.
- Qualifications: Strategic leadership experience in IT and strong people management skills.
The salary range for this role is £90,363 - £101,581 per annum based on a 36-hour working week. We are looking for an Assistant Director IT Service Delivery to join our IT & Digital team. This is a rare opportunity to shape the future of IT and Digital services at scale.
Your designated office base will be Woodhatch Place, Reigate but you will often find our team members working from home or in a range of council locations, thanks to our hybrid and flexible working offer.
Our Offer to You:
- 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service
- Option to buy up to 10 days of additional annual leave
- A generous local government salary related pension
- Up to 5 days of carer's leave and 2 paid volunteering days per year
- Paternity, adoption and dependants leave
- An Employee Assistance Programme (EAP) to support health and wellbeing
- Learning and development hub with a wealth of resources
- Wellbeing and lifestyle discounts including gym, travel, and shopping
- A chance to make a real difference to the lives of our residents
About the Role:
As Assistant Director IT Service Delivery, you will lead mission-critical technology services that underpin everything the organisation does, influencing how services are delivered to residents, partners and colleagues every day. Reporting to the Chief Digital, Data & Technology Officer, this role sits at the heart of strategic decision-making, with real authority to drive resilience, transformation and innovation across a complex digital landscape.
The role leads overall IT Service Delivery, with direct line management of senior service managers and leadership responsibility for around 60 staff alongside contractor and supplier resources. Accountable for culture, capability and future leadership development, the post holder sets direction across a complex, multi-supplier environment, ensuring reliable, high-quality services and a strong user experience.
Working closely with senior leaders, the role translates digital strategy into effective operations, owning critical services, suppliers and budgets, while delivering key priorities including the IT Service Management tool replacement, stabilising the standalone service delivery model, improving commercial outcomes, and strengthening service continuity, cyber resilience and disaster recovery capability.
In this role, your impact will be organisation-wide and highly visible. You will shape how technology enables modern public services, influence major investment decisions, and build resilient digital foundations for the future. This is a chance to lead at scale, improve outcomes for residents and staff, and leave a lasting legacy in public service delivery.
Your application:
In order to be considered for shortlisting, your application will clearly evidence the following skills:
- Strategic leadership experience in IT or Digital service delivery.
- Strong knowledge of IT Service Management and supplier environments.
- Proven people leadership and experience managing significant budgets and contracts.
- Ability to lead change, engage senior stakeholders and champion inclusive public service values.
To apply, we request that you submit a CV and you will be asked the following 3 questions:
- Please describe your experience of leading IT or Digital service delivery within a complex organisation, including your approach to performance and continuous improvement.
- Provide an example of where you have led significant change or improvement in technology services and the impact this had on users and the organisation.
- Describe your leadership style and how you build high-performing, inclusive teams while developing future capability and talent.
The job advert closes at 23:59 on 24/05/2026 with interviews planned to follow.
Local Government Reorganisation (LGR):
Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities.
Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents!
Our Commitment:
We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
Assistant Director IT Service Delivery in Reigate employer: Surrey County Council
Contact Detail:
Surrey County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Director IT Service Delivery in Reigate
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT and Digital space. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their digital strategy and think about how your experience aligns with their goals. This will help you stand out as someone who’s not just looking for any job, but is genuinely interested in making an impact.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of your leadership experience and how you've driven change in IT service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your responses and keep them engaging.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. So, get that CV polished and hit submit!
We think you need these skills to ace Assistant Director IT Service Delivery in Reigate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Assistant Director IT Service Delivery. Highlight your strategic leadership experience in IT or Digital service delivery, and don’t forget to showcase your knowledge of IT Service Management.
Answer the Questions Thoughtfully: When responding to the application questions, be specific and provide clear examples. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your impact on technology services.
Showcase Your Leadership Style: In your application, describe your leadership style and how you build high-performing teams. We want to see how you engage with senior stakeholders and champion inclusive public service values.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to shape the future of IT and Digital services.
How to prepare for a job interview at Surrey County Council
✨Know Your Stuff
Make sure you brush up on your knowledge of IT Service Management and supplier environments. Be ready to discuss how you've led service delivery in complex organisations, as this will show you understand the role's demands.
✨Showcase Your Leadership Style
Prepare to talk about your leadership style and how you build high-performing teams. Think of specific examples where you've developed talent and fostered inclusivity, as this aligns with the values of the organisation.
✨Be Ready for Change Conversations
Since the role involves leading significant change, come equipped with examples of past experiences where you've successfully implemented improvements in technology services. Highlight the impact these changes had on users and the organisation.
✨Engage with Strategic Vision
Understand the strategic goals of the organisation and be prepared to discuss how you can contribute to shaping the future of IT and Digital services. Show enthusiasm for driving resilience and innovation across the digital landscape.