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- Tasks: Lead a dynamic team to ensure top-notch service delivery for Unit 4 applications.
- Company: Join Surrey County Council's innovative IT&D Service in a friendly, supportive environment.
- Benefits: Enjoy competitive salary, generous holiday, pension, and wellness support.
- Why this job: Make a real impact while developing your skills in a collaborative setting.
- Qualifications: Experience with Unit 4 ERP and strong leadership skills required.
- Other info: Hybrid working model with excellent career growth opportunities.
The predicted salary is between 53713 - 59600 £ per year.
We are excited to be recruiting for a skilled and highly motivated Unit 4 Service Delivery Team Leader to join our dynamic MySurrey Service Delivery team. Reporting to the Service Delivery Manager, you will join the wider IT&D Service and work as part of a team with the autonomy to succeed in a lively, friendly environment. We are committed to investing in our staff and supporting every individual to achieve their full potential. The team is based in Woodhatch, Reigate but we promote a hybrid approach to working, meeting collaboratively when required. There is an expectation to attend the office at least once a week.
Surrey County Council have implemented Unit 4 as a modern, intuitive, and flexible Software-as-a-Service Enterprise Resource Planning System. A significant programme of work has been completed to deliver the full implementation, including the configuration of the system, data migration and implementing required integrations with other Council systems. Unit 4 is supported by in-house IT & Digital teams that operate ITIL 4 service management processes and are structured into:
- Service Delivery (service requests, incidents, problem management, SLA/KPI reporting and supplier relationship management)
- Service Improvement (change requests, release management & business relationship management)
As a vital member of the team, you will play a crucial role in ensuring the smooth operation and optimal performance of the Unit 4 application whilst maintaining a high level of service delivery.
Responsibilities
- Assisting the Service Delivery Manager in the delivery of IT services to business stakeholders, teams and end users
- Leading a team of four support agents, motivating them and driving their performance, ensuring that the services provided meets and exceeds our customers' expectations
- Providing second-line IT support and assistance to customers and stakeholders, resolving issues promptly through effective communication and co-ordination
- Monitoring service delivery performance against agreed-upon service level agreements (SLAs)
- Contributing to the development of service delivery policies, procedures and guidelines
- Supporting project delivery, service improvement initiatives, system upgrades and other continuous improvement activities
Requirements
- Previous experience of Unit 4 ERP/ Agresso or similar ERP systems in a Service Delivery or Support role
- Broad understanding in at least one of the functional areas of HR, Payroll, Finance, Procurement or FP&A (Financial Planning & Analysis)
- Supervisory or lead experience in a similar systems environment
- Ability to share technical knowledge with non-technical colleagues
- Excellent problem-solving and troubleshooting skills with strong communication and collaboration skills
- Ability to manage multiple tasks and projects simultaneously
- Knowledge of ITIL service management framework including Service Desk, Service Request Management, Incident Management and Problem Management.
Application questions
To apply, we request that you submit a CV and you will be asked the following questions:
- Please describe your experience working with Unit4 ERP (Agresso) in a service delivery or support capacity. What were your key responsibilities?
- Which functional areas (e.g., HR, Payroll, Finance, Procurement, or FP&A) do you have experience with?
- Please describe your experience supervising or leading a team within a systems or technical environment.
Salary and Benefits
The starting salary for this permanent position is £53,713 per annum based on a 36-hour working week. 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (prorated for part time staff). Option to buy up to 10 days of additional annual leave. A generous local government salary related pension. Up to 5 days of carer's leave and 2 paid volunteering days per year. Paternity, adoption and dependents leave. An Employee Assistance Programme (EAP) to support health and wellbeing. Learning and development hub where you can access a wealth of resources. Wellbeing and lifestyle discounts including gym, travel, and shopping. A chance to make a real difference to the lives of our residents.
Unit 4 Service Delivery Team Leader in Pulborough employer: Surrey County Council
Contact Detail:
Surrey County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Unit 4 Service Delivery Team Leader in Pulborough
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Show off your skills! Be ready to discuss specific examples from your past experiences that highlight your problem-solving abilities and leadership skills. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and keep you fresh in their minds.
We think you need these skills to ace Unit 4 Service Delivery Team Leader in Pulborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Unit 4 Service Delivery Team Leader role. Highlight your experience with Unit 4 ERP and any relevant functional areas like HR or Finance. We want to see how your skills match what we're looking for!
Answer Application Questions Thoughtfully: When you get to those application questions, take your time! Share specific examples of your experience in service delivery and team leadership. This is your chance to show us how you can contribute to our dynamic team.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention your problem-solving abilities. We love candidates who can think on their feet and resolve issues effectively, so share some stories that demonstrate this skill!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly, and we can’t wait to hear from you!
How to prepare for a job interview at Surrey County Council
✨Know Your Unit4 Inside Out
Make sure you brush up on your knowledge of the Unit4 ERP system. Be ready to discuss your previous experiences with it, especially in a service delivery or support role. Highlight specific examples where you've successfully resolved issues or improved processes.
✨Showcase Your Leadership Skills
As a potential team leader, it's crucial to demonstrate your supervisory experience. Prepare to share stories about how you've motivated and driven performance in your previous teams. Think about challenges you've faced and how you overcame them to keep your team engaged.
✨Understand ITIL Framework
Familiarise yourself with the ITIL service management framework, particularly around service requests, incident management, and problem management. Be prepared to discuss how you've applied these principles in your past roles to enhance service delivery.
✨Communicate Clearly and Confidently
Strong communication skills are key for this role. Practice articulating your thoughts clearly, especially when discussing technical concepts with non-technical colleagues. Use examples from your experience to illustrate your problem-solving abilities and collaborative approach.
