Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support the delivery of high-quality pension services and gain hands-on experience.
- Company: Join Surrey County Council, a dynamic local government organisation.
- Benefits: Enjoy 26 days holiday, generous pension, and wellbeing support.
- Why this job: Make a real difference in residents' lives while developing your skills.
- Qualifications: Strong numeracy, customer service skills, and attention to detail required.
- Other info: Flexible working options and a commitment to inclusion for all applicants.
The predicted salary is between 27634 - 30900 £ per year.
The starting salary for this position is £27,634 per annum based on a 36-hours working week. We are excited to be recruiting two Pensions Trainees to support our mission of delivering high-quality pension services. We have the following opportunities available:
- 1 Full-Time Permanent Contract - includes a structured rotation across teams within the Surrey Pension Service
- 1 Fixed-Term Contract - until August 2026
Rewards and Benefits
- 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service
- Option to buy up to 10 days of additional annual leave
- A generous local government salary related pension
- Up to 5 days of carer's leave and 2 paid volunteering days per year
- Paternity, adoption and dependents leave
- An Employee Assistance Programme (EAP) to support health and wellbeing
- Learning and development hub where you can access a wealth of resources
- Wellbeing and lifestyle discounts including gym, travel, and shopping
- A chance to make a real difference to the lives of our residents
About the Role
Reporting to the Pensions Manager - Member Services, you will play a key role in operational delivery. Your responsibilities will include:
- Processing casework for new entrants and leavers of the pension scheme
- Recording and logging post and hard copy communications
- Supporting wider teams across the Surrey Pension Service as needed
This is a fantastic opportunity to join our Trainee Team and gain hands-on experience in a dynamic and supportive environment, where you will have the opportunity to develop yourself within our programme.
Shortlisting Criteria
To be considered for shortlisting for this position, your application will clearly evidence the following:
- A strong foundation in numeracy
- Proven customer service and organisational skills
- A keen eye for detail, a methodical approach, and excellent problem-solving abilities
Whether you are starting your career or looking to build on existing skills, we will support your development every step of the way.
Contact us
Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. Please contact Ellie Calvert via email at . The job advert closes at 23:59 on 23/11/2025 with interviews planned to follow.
Local Government Reorganisation (LGR)
Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents!
Our Commitment
We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
Pensions Trainee employer: Surrey County Council
Contact Detail:
Surrey County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pensions Trainee
✨Tip Number 1
Network like a pro! Reach out to current employees in the pensions sector, especially those at Surrey Pension Service. A friendly chat can give you insider info and might just lead to a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your numeracy skills and customer service scenarios. We want to see how you handle real-life situations, so think of examples that showcase your problem-solving abilities.
✨Tip Number 3
Show your enthusiasm for the role! When you apply through our website, make sure to highlight why you're excited about joining the Pensions Trainee team and how you can contribute to delivering high-quality services.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows that you’re genuinely interested in the position. We love candidates who take initiative!
We think you need these skills to ace Pensions Trainee
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Pensions Trainee role. Use keywords from the job description to show us you understand what we're looking for!
Show Off Your Numeracy Skills: Since a strong foundation in numeracy is key for this position, don’t shy away from showcasing any relevant experience or qualifications. We want to see how you can handle numbers with confidence!
Demonstrate Customer Service Experience: We value proven customer service skills, so share examples of how you've successfully interacted with customers or clients in the past. This will help us see how you can contribute to our mission of delivering high-quality pension services.
Apply Through Our Website: For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Surrey County Council
✨Know Your Numbers
As a Pensions Trainee, you'll need a solid foundation in numeracy. Brush up on basic calculations and be prepared to discuss how you've used these skills in previous roles or experiences. This will show your potential employer that you're ready to handle the numerical aspects of the job.
✨Showcase Your Customer Service Skills
Customer service is key in this role. Think of specific examples where you've gone above and beyond for a customer or resolved a tricky situation. Be ready to share these stories during your interview to demonstrate your ability to connect with clients and provide excellent service.
✨Attention to Detail is Crucial
With responsibilities like processing casework and logging communications, a keen eye for detail is essential. Prepare to discuss how you ensure accuracy in your work. Maybe you have a methodical approach or specific tools you use—share those insights to highlight your strengths.
✨Be Ready to Problem-Solve
Problem-solving abilities are highly valued in this position. Think of a time when you faced a challenge and how you approached it. Be prepared to walk through your thought process during the interview, as this will showcase your analytical skills and ability to think on your feet.
