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- Tasks: Join our team as a Highway Maintenance Officer, tackling diverse challenges daily.
- Company: Surrey County Council manages vital highway services worth £7.5bn for community growth.
- Benefits: Enjoy 26-31 days holiday, lifestyle discounts, and a supportive Employee Assistance Programme.
- Why this job: Make a real impact in your community while developing valuable skills in a dynamic environment.
- Qualifications: A proactive approach and understanding of highway maintenance are essential; excellent communication skills required.
- Other info: Flexible working options available; guaranteed interviews for disabled applicants.
The predicted salary is between 26000 - 36000 £ per year.
This role has a starting salary of £32,512 per annum, based on a 36-hour working week. We are excited to be hiring a new Highway Maintenance Officer to join our fantastic Maintenance team. The team is based in Merrow, Guildford with other offices around the County that can be utilised as places to work. This is an important front facing role and will be the focal point for delivering and supporting a range of maintenance activities. Reporting to the Maintenance Engineer, you will be part of a team which needs to be flexible and deal with issues over a wide geographical area.
Rewards and Benefits
- 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service
- Option to buy up to 10 days of additional annual leave
- An extensive Employee Assistance Programme (EAP) to support health and wellbeing
- Up to 5 days of carer's leave per year
- Paternity, adoption and dependants leave
- A generous local government salary related pension
- Lifestyle discounts including gym, travel, shopping and many more
- 2 paid volunteering days
- Learning and development hub where you can access a wealth of resources
About the Team
The highway is the most valuable asset managed by Surrey County Council with a replacement value of approximately £7.5bn and is critical to the economic growth of the County. It is regarded by members and residents as one of the most important services provided by the Council. As such, the service manages significant financial, health and safety, and reputational risks. The service operates in an environment with significant political engagement, and has daily contact with MPs, cabinet members, backbench members and committees. The team are the eyes and ears on the ground and support significant or emergency events.
About the Role
As a Highway Maintenance Officer, you will undertake works and manage resources commissioned by both the team and on behalf of others. Working with a range of contractors, you will help to ensure value for money and a quality service for our residents. You will communicate with customers and promote the work of Highways and Transport and enhance the public appreciation of the statutory framework, financial constraints, and engineering standards within which it operates. You will work closely with the Highways Technical Support and Communication team to ensure issues are dealt with according to policy and procedures. The work requires a considerable amount of time working in the field, making highway site visits, using mobile technology to access information and a proportion of the time working from the office. This role is varied with different challenges each day, ranging from investigating drainage issues to reporting defective signs and line and explaining what we are doing to customers and members. You will always be expected to uphold excellent customer care standards and communicate directly with a range of stakeholders, including residents and elected members.
Shortlisting Criteria
- Comprehensive understanding of highway maintenance and how it impacts both the network and users
- Pro-active and flexible approach, seeking to find practical solutions
- Knowledge and practice of current site safety procedures and guidance, as well as temporary traffic management
- Excellent communication skills
Contact us
Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. The job advert closes at 23:59 on 20/07/2025 with interviews to follow shortly after. We look forward to receiving your application, please click on the apply online button below to submit.
Local Government Reorganisation
Surrey County Council is preparing for Local Government Reorganisation which will allow us to implement the Government led policy of devolution, which is all about giving more powers to local areas. Currently, Surrey has a two-tier council system, with 11 district and borough councils and a county council, all responsible for different services. All these councils will be reorganised into a smaller number of new unitary councils which will come into effect in April 2027. At this point, this role will be transferred, with all existing terms and conditions intact into one of the new unitary councils. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents!
Our Commitment
Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applicants where: The candidate has evidenced the minimum criteria for the role through their application The candidate has chosen to share that they have a disability on the application form. Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role. We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.
Highway Maintenance Officer employer: Surrey County Council
Contact Detail:
Surrey County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Highway Maintenance Officer
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Highway Maintenance Officer. Understanding the specific tasks, such as managing resources and communicating with stakeholders, will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide insights into the day-to-day challenges and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Stay updated on current highway maintenance practices and safety procedures. Being knowledgeable about industry standards will show your commitment to the role and your proactive approach to problem-solving.
✨Tip Number 4
Prepare examples of how you've successfully communicated with diverse stakeholders in the past. This role requires excellent communication skills, so having specific instances ready will help you stand out during the interview process.
We think you need these skills to ace Highway Maintenance Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you have a comprehensive understanding of the Highway Maintenance Officer role. Familiarise yourself with the responsibilities and requirements outlined in the job description to tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience related to highway maintenance or similar roles. Showcase your proactive approach and problem-solving skills, as these are key attributes for this position.
Demonstrate Communication Skills: Since the role involves significant interaction with stakeholders, ensure your application reflects your excellent communication skills. Provide examples of how you've successfully communicated with customers or team members in past roles.
Tailor Your Application: Customise your CV and cover letter to align with the specific criteria mentioned in the job advert. Use keywords from the job description to demonstrate that you meet the essential qualifications and understand the expectations of the role.
How to prepare for a job interview at Surrey County Council
✨Understand the Role
Make sure you have a solid grasp of what a Highway Maintenance Officer does. Familiarise yourself with the key responsibilities, such as managing resources and communicating with stakeholders. This will help you answer questions confidently and demonstrate your enthusiasm for the role.
✨Showcase Your Communication Skills
Since this role involves direct communication with residents and elected members, be prepared to discuss your experience in customer service. Share examples of how you've effectively communicated complex information in the past, especially in challenging situations.
✨Demonstrate Problem-Solving Abilities
Highlight your proactive approach to finding practical solutions. Prepare examples of past challenges you've faced in similar roles and how you resolved them. This will show that you're adaptable and can think on your feet, which is crucial for this position.
✨Familiarise Yourself with Safety Procedures
Knowledge of current site safety procedures and temporary traffic management is essential. Brush up on relevant regulations and be ready to discuss how you ensure safety in your work. This will reflect your commitment to maintaining high standards in highway maintenance.
