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- Tasks: Join our team as a Highway Maintenance Officer, tackling diverse challenges daily.
- Company: Surrey County Council manages vital highway services worth £7.5bn for community growth.
- Benefits: Enjoy 26-31 days holiday, lifestyle discounts, and a supportive Employee Assistance Programme.
- Why this job: Make a real impact in your community while developing valuable skills in a dynamic environment.
- Qualifications: A solid understanding of highway maintenance and excellent communication skills are essential.
- Other info: Flexible working options available; we value diversity and welcome all applicants.
The predicted salary is between 27500 - 39000 £ per year.
This role has a starting salary of £32,512 per annum, based on a 36-hour working week. We are excited to be hiring a new Highway Maintenance Officer to join our fantastic Maintenance team. The team is based in Merrow, Guildford with other offices around the County that can be utilised as places to work.
This is an important front facing role and will be the focal point for delivering and supporting a range of maintenance activities. Reporting to the Maintenance Engineer, you will be part of a team which needs to be flexible and deal with issues over a wide geographical area.
Rewards and Benefits
- 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service
- Option to buy up to 10 days of additional annual leave
- An extensive Employee Assistance Programme (EAP) to support health and wellbeing
- Up to 5 days of carer's leave per year
- Paternity, adoption and dependants leave
- A generous local government salary related pension
- Lifestyle discounts including gym, travel, shopping and many more
- 2 paid volunteering days
- Learning and development hub where you can access a wealth of resources
About the Team
The highway is the most valuable asset managed by Surrey County Council with a replacement value of approximately £7.5bn and is critical to the economic growth of the County. It is regarded by members and residents as one of the most important services provided by the Council. As such, the service manages significant financial, health and safety, and reputational risks. The service operates in an environment with significant political engagement, and has daily contact with MPs, cabinet members, backbench members and committees. The team are the eyes and ears on the ground and support significant or emergency events.
About the Role
As a Highway Maintenance Officer, you will undertake works and manage resources commissioned by both the team and on behalf of others. Working with a range of contractors, you will help to ensure value for money and a quality service for our residents. You will communicate with customers and promote the work of Highways and Transport and enhance the public appreciation of the statutory framework, financial constraints, and engineering standards within which it operates. You will work closely with the Highways Technical Support and Communication team to ensure issues are dealt with according to policy and procedures. The work requires a considerable amount of time working in the field, making highway site visits, using mobile technology to access information and a proportion of the time working from the office.
This role is varied with different challenges each day, ranging from investigating drainage issues to reporting defective signs and line and explaining what we are doing to customers and members. You will always be expected to uphold excellent customer care standards and communicate directly with a range of stakeholders, including residents and elected members.
Shortlisting Criteria
- Comprehensive understanding of highway maintenance and how it impacts both the network and users
- Pro-active and flexible approach, seeking to find practical solutions
- Knowledge and practice of current site safety procedures and guidance, as well as temporary traffic management
- Excellent communication skills
Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. The job advert closes at 23:59 on 20/07/2025 with interviews to follow shortly after.
Surrey County Council is preparing for Local Government Reorganisation which will allow us to implement the Government led policy of devolution, which is all about giving more powers to local areas. Currently, Surrey has a two-tier council system, with 11 district and borough councils and a county council, all responsible for different services. All these councils will be reorganised into a smaller number of new unitary councils which will come into effect in April 2027. At this point, this role will be transferred, with all existing terms and conditions intact into one of the new unitary councils.
Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents!
Our Commitment
Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applicants where: The candidate has evidenced the minimum criteria for the role through their application. The candidate has chosen to share that they have a disability on the application form. Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role. We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.
Highway Maintenance Officer employer: Surrey County Council
Contact Detail:
Surrey County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Highway Maintenance Officer
✨Tip Number 1
Familiarise yourself with the specific highway maintenance practices and regulations in your area. Understanding local policies and procedures will not only help you during interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with current or former Highway Maintenance Officers or professionals in related fields. Engaging with them can provide valuable insights into the role and may even lead to referrals, which can significantly boost your chances of landing the job.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully managed resources or solved problems in a similar context. Being able to share specific examples will showcase your practical experience and problem-solving skills.
✨Tip Number 4
Stay updated on current issues affecting highways and transport in your region. Being knowledgeable about recent developments will allow you to engage in meaningful conversations during interviews and show your passion for the field.
We think you need these skills to ace Highway Maintenance Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Highway Maintenance Officer position. Understand the key responsibilities and required skills, such as knowledge of highway maintenance and excellent communication skills.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise any previous roles in maintenance or customer service, and showcase your proactive approach to problem-solving.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are a great fit for the role. Mention specific examples from your past experiences that demonstrate your understanding of highway maintenance and your ability to communicate effectively with stakeholders.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this front-facing role.
How to prepare for a job interview at Surrey County Council
✨Understand Highway Maintenance
Make sure you have a solid grasp of highway maintenance principles and how they affect both the network and its users. Be prepared to discuss specific examples from your experience that demonstrate your understanding.
✨Show Your Problem-Solving Skills
This role requires a proactive and flexible approach to finding practical solutions. Think of scenarios where you've successfully tackled challenges in previous roles and be ready to share those stories during the interview.
✨Communicate Effectively
Excellent communication skills are crucial for this position. Practice articulating your thoughts clearly and concisely, especially when discussing technical information or customer interactions. Consider how you would explain complex issues to non-experts.
✨Familiarise Yourself with Safety Procedures
Knowledge of current site safety procedures and temporary traffic management is essential. Brush up on relevant regulations and be ready to discuss how you ensure safety in your work, as this will show your commitment to maintaining high standards.
