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For Companies At a Glance
- Tasks: Create engaging digital content and improve online services for better customer experiences.
- Company: Join a supportive team at Surrey County Council focused on community impact.
- Benefits: Generous holiday, pension scheme, remote work options, and wellness support.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Make a real difference in people's lives through accessible digital experiences.
- Qualifications: Experience in creating web content and advising on best practices.
The predicted salary is between 36873 - 36873 £ per year.
This role has a starting salary of £36,873 per annum based on a 36-hour working week. Are you passionate about creating clear, accessible digital experiences that make a real difference to how people interact with Place services? Join our Place Support Team and play a key role in shaping high-quality online content that supports strong customer journeys and informed decision-making. This role is open to hybrid working and as a team we split our time between collaborating with colleagues in the office and working from home, or remotely.
Our Offer to You
- 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (prorated for part time staff)
- Option to buy up to 10 days of additional annual leave
- A generous local government salary related pension
- Up to 5 days of carer's leave and 2 paid volunteering days per year
- Paternity, adoption and dependents leave
- An Employee Assistance Programme (EAP) to support health and wellbeing
- Learning and development hub where you can access a wealth of resources
- Wellbeing and lifestyle discounts including gym, travel, and shopping
- A chance to make a real difference to the lives of our residents.
About The Role
As a Digital Technical Officer within the Place Support Team, you will support the development, maintenance and continuous improvement of our digital content and platforms. You will help ensure our online presence is accurate, accessible and engaging, supporting Place priorities and enabling effective customer journeys.
Working closely with Subject Matter Experts, Systems colleagues and external suppliers, you will contribute to the delivery and improvement of digital services that meet user needs and evolve over time.
Key Responsibilities
- Create and develop online content including engaging and informative text, images and multimedia.
- Provide advice and guidance to colleagues on web policies, techniques and best practice to ensure all online content adheres to the highest standards of quality and compliance.
- Monitor and moderate digital interactions on our online platforms, answer queries from customer-facing colleagues and support continuous improvement.
- Gather data and perform customer analysis for regular reporting to support digital project design and benefits tracking.
- In this role, you will play a key role in coordinating digital content and supporting colleagues to deliver effective, user-focused online services.
Shortlisting Criteria
In order to be considered for shortlisting, your application will clearly evidence the following skills:
- Significant experience of creating and developing accessible web content.
- Strong ability to provide advice and guidance on web policies, techniques and best practices.
- Experience of producing high quality reports and presenting findings in a clear and concise manner.
- Track record of proposing and delivering improvements through feedback and analysis findings.
The job advert closes at 23:59 on 25/05/2026 with interviews planned to follow.
Commitment
We are a disability confident employer which means if you have shared a disability on your application form and have evidence you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
Digital Technical Officer in Guildford employer: Surrey County Council
Contact Detail:
Surrey County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Technical Officer in Guildford
✨Tip Number 1
Get to know the company! Research their digital presence and understand their services. This will help you tailor your conversations during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to digital content creation and accessibility. Use examples from your past experiences to demonstrate your skills and how they align with the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and contributing to our mission.
We think you need these skills to ace Digital Technical Officer in Guildford
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for creating accessible digital experiences shine through. We want to see how much you care about making a difference in people's interactions with our services!
Tailor Your Content: Make sure to customise your application to highlight your experience in developing web content. Use examples that demonstrate your ability to create engaging and informative material, just like we do at StudySmarter.
Be Clear and Concise: We love a good report, so when you’re presenting your findings or experiences, keep it clear and to the point. Show us you can communicate effectively, as this is key in our role of Digital Technical Officer.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Surrey County Council
✨Know Your Digital Content
Make sure you brush up on your knowledge of creating and developing accessible web content. Be ready to discuss specific examples of your work and how it aligns with the role's focus on high-quality online content.
✨Familiarise Yourself with Best Practices
Understand web policies, techniques, and best practices. Prepare to share how you've provided guidance in previous roles, and be ready to suggest improvements based on your experience.
✨Data-Driven Mindset
Since the role involves gathering data and performing customer analysis, think about how you've used data to inform decisions in past projects. Be prepared to discuss your approach to reporting findings clearly and concisely.
✨Show Your Collaborative Spirit
This position requires working closely with various teams. Highlight your teamwork skills and provide examples of how you've successfully collaborated with colleagues or external suppliers to enhance digital services.