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- Tasks: Assist library visitors, lead events, and maintain book stock in a vibrant community space.
- Company: Surrey Libraries, dedicated to enriching local communities through access to knowledge and culture.
- Benefits: Generous holiday, pension scheme, wellbeing support, and discounts on lifestyle services.
- Why this job: Make a real difference in your community while gaining valuable customer service experience.
- Qualifications: Passion for customer service and community engagement; previous experience is a plus.
- Other info: Flexible working hours with opportunities for personal growth and development.
Based at Haslemere Library, the starting salary for this role is £3,239 per annum working 5 hours per week (Saturdays 9am-3pm). The full-time equivalent salary is £23,322 per annum. We are looking for an enthusiastic and self-motivated Weekend Library Assistant to join our dedicated team. You will also be required to work at Godalming and Cranleigh Libraries.
Libraries are spaces for social interaction, learning and cultural experiences, providing support for local communities and businesses. Surrey's libraries offer vital services to all members of their communities.
Our Offer to You
- 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service
- Option to buy up to 10 days of additional annual leave
- A generous local government salary related pension
- Up to 5 days of carer's leave and 2 paid volunteering days per year
- Paternity, adoption and dependents leave
- An Employee Assistance Programme (EAP) to support health and wellbeing
- Learning and development hub where you can access a wealth of resources
- Wellbeing and lifestyle discounts including gym, travel, and shopping
- A chance to make a real difference to the lives of our residents.
About the Team
Surrey Libraries hold a unique place in our communities, providing universal access through a programme of reading, learning digital, health and wellbeing activities. Our vision is for our libraries to become hubs of the community that all are proud of. With excellent customer service at its heart, we need people who share this passion to become more successful.
About the Role
The library is many different things to many different people. Curious readers come looking for their next adventure. Students meet to revise for their exams. Families gather for Storytime and Rhymetime. Special interest groups share their passions and older people access resources and secure their bus pass. Weekend Assistants greet each person with a positive attitude and resilient approach to any request. Customer service is at the forefront of the library service. They are busy, lively places to work, requiring flexibility, creativity, and initiative. This could mean helping someone with a reading recommendation, thinking up new themes for book displays, planning events or assisting people with information and virtual services. Maintaining, presenting, and processing book stock is also a major part of the role. The role may include leading craft events, Rhymetime and Storytime sessions, and assisting with other activities directed at both children and adults. From time to time there will be a need for lone working or single staffing at this and other libraries in the area.
Your Application
In order to be considered for shortlisting, your application will clearly evidence the following criteria and align with our behaviours:
- Proven experience in providing or receiving excellent customer service.
- Evidence of observing or contributing to a community service that made a positive impact.
To apply, we request that you submit a CV and you will be asked the following 4 questions. Please highlight your strengths and any transferable skills or experience:
- What has motivated you to apply for the Surrey Library Service? (150 words)
- Can you please provide an example when you either provided, or received, excellent customer service? (150 words)
- Our libraries are a vital community resource. Describe an instance where you observed or contributed to a community service making a positive impact. (150 words)
- Can you name 3 things you would do to attract more people to our libraries and what skills you have to help with this? (150 words)
Before submitting your application, we recommend you read the job description and our Life at Surrey handbook to get an insight into working at Surrey. If shortlisted for interview, you will be sent interview questions in advance and you will be asked to read a short story.
Contact Us
Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. For an informal discussion please contact Pamela.moss@surreycc.gov.uk by e-mail and/or telephone at 07815473215.
The job advert closes at 23:59 on 22/02/2026 with interviews planned for 14/03/2026. We look forward to receiving your application.
We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
Weekend Library Assistant in Godalming employer: Surrey County Council
Contact Detail:
Surrey County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Weekend Library Assistant in Godalming
✨Tip Number 1
Get to know the library scene! Visit Haslemere, Godalming, and Cranleigh Libraries before your interview. Familiarising yourself with the environment shows genuine interest and helps you chat about how you can contribute.
✨Tip Number 2
Practice your customer service stories! Think of specific examples where you’ve gone above and beyond for someone. This will help you shine during the interview when they ask about your experience.
✨Tip Number 3
Show off your creativity! Come up with a few fun ideas for events or displays that could attract more visitors to the library. This will demonstrate your initiative and passion for community engagement.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace the digital side of library services.
We think you need these skills to ace Weekend Library Assistant in Godalming
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for libraries shine through! We want to see why you’re excited about joining our team and how you can contribute to making our libraries vibrant community hubs.
Be Specific with Examples: For those questions in the application, don’t just say you’ve provided great customer service—tell us a story! Share specific examples that highlight your skills and experiences. This helps us see how you fit into our library culture.
Tailor Your Responses: Make sure your answers align with the job description. Use keywords from the posting to show that you understand what we’re looking for. This will help your application stand out and show us you’re a perfect match!
Check Your Application Before Submitting: Before hitting that submit button, give your application a good once-over. Check for typos, ensure your answers are clear, and make sure you’ve followed all the instructions. A polished application shows us you care!
How to prepare for a job interview at Surrey County Council
✨Know Your Libraries
Before the interview, take some time to familiarise yourself with Surrey's libraries and their community roles. Understand the services they offer and think about how you can contribute to making them even better. This will show your enthusiasm and commitment to the position.
✨Customer Service Examples
Prepare specific examples of when you've provided excellent customer service. Think about situations where you went above and beyond to help someone. This is crucial as the role heavily focuses on customer interaction, and sharing your experiences will demonstrate your suitability.
✨Engage with the Community
Reflect on any past experiences where you've contributed to community services. Be ready to discuss how these experiences have shaped your understanding of community needs and how you can bring that insight to the library. This will highlight your alignment with their mission.
✨Creative Ideas for Engagement
Think of three innovative ways to attract more visitors to the libraries. Whether it's events, workshops, or partnerships, having fresh ideas will showcase your creativity and initiative. Make sure to connect these ideas to your skills and how you can implement them effectively.
