Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Create engaging digital content and improve online services for our community.
- Company: Join Surrey County Council's innovative Place Support Team.
- Benefits: Generous salary, hybrid working, 26+ days holiday, and wellness support.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives through accessible digital experiences.
- Qualifications: Experience in web content creation and strong communication skills required.
The predicted salary is between 36873 - 36873 £ per year.
This role has a starting salary of £36,873 per annum based on a 36-hour working week. Are you passionate about creating clear, accessible digital experiences that make a real difference to how people interact with Place services? Join our Place Support Team and play a key role in shaping high-quality online content that supports strong customer journeys and informed decision-making. This role is open to hybrid working and as a team we split our time between collaborating with colleagues in the office and working from home, or remotely.
Our Offer to You
- 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (prorated for part time staff)
- Option to buy up to 10 days of additional annual leave
- A generous local government salary related pension
- Up to 5 days of carer's leave and 2 paid volunteering days per year
- Paternity, adoption and dependents leave
- An Employee Assistance Programme (EAP) to support health and wellbeing
- Learning and development hub where you can access a wealth of resources
- Wellbeing and lifestyle discounts including gym, travel, and shopping
- A chance to make a real difference to the lives of our residents.
About The Role
As a Digital Technical Officer within the Place Support Team, you will support the development, maintenance and continuous improvement of our digital content and platforms. You will help ensure our online presence is accurate, accessible and engaging, supporting Place priorities and enabling effective customer journeys.
Working closely with Subject Matter Experts, Systems colleagues and external suppliers, you will contribute to the delivery and improvement of digital services that meet user needs and evolve over time.
Key Responsibilities
- Create and develop online content including engaging and informative text, images and multimedia.
- Provide advice and guidance to colleagues on web policies, techniques and best practice to ensure all online content adheres to the highest standards of quality and compliance.
- Monitor and moderate digital interactions on our online platforms, answer queries from customer-facing colleagues and support continuous improvement.
- Gather data and perform customer analysis for regular reporting to support digital project design and benefits tracking.
- In this role, you will play a key role in coordinating digital content and supporting colleagues to deliver effective, user-focused online services.
Shortlisting Criteria
In order to be considered for shortlisting, your application will clearly evidence the following skills:
- Significant experience of creating and developing accessible web content.
- Strong ability to provide advice and guidance on web policies, techniques and best practices.
- Experience of producing high quality reports and presenting findings in a clear and concise manner.
- Track record of proposing and delivering improvements through feedback and analysis findings.
To apply, we request that you submit a CV and you will be asked the following four questions:
- Describe a time you worked to create or improve webpages. What was the purpose, what was your role and what was the outcome?
- How do you ensure content is both engaging and compliant with web standards and accessibility guidelines?
- How do you gather and use customer insights to inform web content or digital project decisions?
- How do you stay up to date with best practices in web content creation and digital project management?
The job advert closes at 23:59 on 25/05/2026 with interviews planned to follow.
Local Government Reorganisation (LGR)
Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities.
Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents!
Commitment
We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
Digital Technical Officer employer: Surrey County Council
Contact Detail:
Surrey County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Technical Officer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its digital presence. Familiarise yourself with their online content and think about how you can contribute to improving it. Show them you’re genuinely interested!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to web content creation and accessibility. The more comfortable you are, the better you'll come across during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Digital Technical Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Digital Technical Officer role. Highlight your experience in creating accessible web content and any relevant projects you've worked on. We want to see how your skills align with what we're looking for!
Answer the Questions Thoughtfully: When answering the four questions, be specific and provide examples. We love seeing real-life scenarios where you've made an impact. This is your chance to show us how you can contribute to our Place Support Team!
Showcase Your Passion: Let your enthusiasm for digital content shine through! Share why you're passionate about creating engaging online experiences and how you stay updated with best practices. We’re all about making a difference, so let us feel that energy!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Surrey County Council
✨Know Your Digital Content
Familiarise yourself with the principles of creating accessible web content. Be ready to discuss specific examples of how you've developed engaging online material in the past, and how you ensured it met compliance standards.
✨Showcase Your Analytical Skills
Prepare to talk about how you've gathered customer insights to inform your digital projects. Think of a time when data analysis led to a significant improvement in web content or user experience, and be ready to share those details.
✨Stay Updated on Best Practices
Demonstrate your commitment to continuous learning by discussing how you keep up with the latest trends in web content creation and digital project management. Mention any resources, courses, or communities you engage with to stay informed.
✨Engage with the Team Spirit
Since this role involves collaboration, be prepared to discuss how you work effectively with others, including Subject Matter Experts and external suppliers. Share examples of successful teamwork that led to improved digital services.