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- Tasks: Support frontline staff with system issues and enhance their confidence in using core systems.
- Company: Join a dedicated team focused on improving Adult Social Care through innovative business systems.
- Benefits: Enjoy 26 days holiday, flexible working, and a generous pension scheme.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in social care systems and strong IT skills are essential.
- Other info: Hybrid working model with excellent career development opportunities.
The predicted salary is between 41585 - 58219 £ per year.
Our mission is to provide outstanding support to frontline Adult Social Care (ASC) staff through our core business systems - LAS, Controcc, and Wisdom. We aim to maximise system functionality and develop bespoke solutions that ensure our systems are fit for purpose across multiple teams.
Responsibilities
- Help frontline staff resolve recording errors and system issues.
- Coach users to build confidence and competence in using our core systems.
- Collaborate on building and testing forms, outputs, and bespoke solutions.
- Support system upgrades by testing new functionality and ensuring readiness for release.
- Promote the importance of data quality and accurate recording across ASC.
Qualifications
- Deep knowledge of adult social care including operational knowledge of social care systems (ideally Liquid Logic - SystemC) with an understanding of the principles behind social care practice and strong overall IT skills.
- Ability to analyse system usage, produce and interpret reports, monitor data quality, and champion continuous improvement through accurate data.
- Proven ability to plan, lead, and deliver system and process change projects end‑to‑end, including system upgrades, user acceptance testing and service improvements.
- Strong written, verbal, and interpersonal skills, with experience leading workshops, influencing stakeholders, and working collaboratively across teams.
- A solution‑focused approach with the ability to work on your own initiative with minimal supervision and make recommendations in complex situations.
- Experience managing and supporting staff, monitoring performance, and contributing as part of a management structure to deliver team objectives.
This permanent role has a starting salary of £41,585 per annum, based on a 36 hour working week. Are you inquisitive, methodical, and passionate about delivering excellent customer service? Do you enjoy solving problems and helping others make the most of digital tools? If so, we would love to hear from you!
We support hybrid working with the right balance: we come together in person for 2 days per week on average (40% of the working week) and support working from home the rest of the time.
Our Offer to You
- 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service.
- Option to buy up to 10 days of additional annual leave.
- A generous local government salary related pension.
- Up to 5 days of carer's leave and 2 paid volunteering days per year.
- Paternity, adoption and dependents leave.
- An Employee Assistance Programme (EAP) to support health and wellbeing.
- Learning and development hub where you can access a wealth of resources.
- Wellbeing and lifestyle discounts including gym, travel, and shopping.
- A chance to make a real difference to the lives of our residents.
Business Systems Senior Officer employer: Surrey County Council
Contact Detail:
Surrey County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Systems Senior Officer
✨Tip Number 1
Network like a pro! Reach out to people in the adult social care sector, especially those who work with systems like LAS or Controcc. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss how you've tackled system issues or improved data quality in past roles. Real examples make you stand out!
✨Tip Number 3
Don’t just apply anywhere; focus on us! Check out our website for the latest openings and tailor your approach to what we’re looking for. We love candidates who show they understand our mission and values.
✨Tip Number 4
Prepare for interviews by brushing up on your knowledge of social care systems and best practices. Be ready to discuss how you can help frontline staff and improve system functionality. Confidence is key!
We think you need these skills to ace Business Systems Senior Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with adult social care systems. We want to see how your skills align with our mission to support frontline staff!
Showcase Your Problem-Solving Skills: In your application, share specific examples of how you've resolved system issues or improved processes in the past. We love seeing a solution-focused approach that can help us enhance our core systems.
Highlight Collaboration Experience: Since we work closely across teams, mention any experiences where you've collaborated on projects or led workshops. This will show us you're a team player who can influence stakeholders effectively.
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and get you into our system quickly!
How to prepare for a job interview at Surrey County Council
✨Know Your Systems
Make sure you have a solid understanding of the core business systems mentioned in the job description, like LAS, Controcc, and Wisdom. Familiarise yourself with their functionalities and how they support frontline staff in Adult Social Care. This will show your potential employer that you're not just interested in the role but also invested in the tools that make it successful.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved system issues or improved processes in previous roles. Be ready to discuss specific challenges you faced, the actions you took, and the outcomes. This will demonstrate your solution-focused approach and ability to work independently, which is crucial for this position.
✨Emphasise Collaboration
Since the role involves working with various teams, highlight your experience in leading workshops and collaborating with stakeholders. Share instances where you successfully influenced others or built confidence in users. This will illustrate your strong interpersonal skills and ability to foster teamwork.
✨Data Quality Matters
Be prepared to discuss the importance of data quality and accurate recording in social care. You might want to bring up any relevant experiences where you monitored data quality or implemented improvements. This will show that you understand the critical nature of data in supporting effective service delivery.
