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- Tasks: Support the Mental Health Hub by managing enquiries, records, and team coordination.
- Company: Join Surrey County Council, a forward-thinking local government organisation.
- Benefits: Enjoy 26 days holiday, hybrid working, and wellbeing discounts.
- Why this job: Make a real difference in mental health support while developing your skills.
- Qualifications: Strong communication, organisational skills, and IT proficiency required.
- Other info: Be part of a dynamic team shaping the future of local government.
The predicted salary is between 27634 - 30900 £ per year.
This role has a starting salary of £27,634 per annum, based on a 36-hour working week. We have a great opportunity to join our Mental Health Hub team as a Business Support Assistant. We support hybrid working with the right balance and come together in person for 2-3 days per week on average and support working from home the rest of the time. Our Offer to You 26 days\’ holiday, rising to 28 days after 2 years\’ service and 31 days after 5 years\’ service Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer\’s leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents.About The Role This is an exciting new opportunity to be part of a forward-thinking Mental Health Hub, designed to deliver integrated and responsive support to adults across Surrey. As a Business Support Assistant, you will be at the heart of this new way of working, helping to shape and support the delivery of vital mental health services. Your day-to-day responsibilities will be varied and dynamic, offering a mix of routine and ad hoc tasks that contribute directly to the smooth running of the hub. You will: Be the first point of contact for internal and external enquiries, providing a professional and empathetic response and ensuring queries are directed appropriately Maintain and update systems and databases, ensuring accurate records are kept supporting service delivery and reporting Prepare and send out correspondence, reports, and documentation to support operational and management teams Coordinate meetings and appointments, including diary management, room bookings, and preparation of materials Support resource management, following ordering procedures to ensure the hub has the supplies and tools needed to operate effectively Work collaboratively across teams, adapting to changing priorities and supporting colleagues in a flexible and agile way Contribute to service improvement, identifying opportunities to streamline processes and enhance the quality of administrative support.This role offers a unique chance to be part of a newly formed team, where your input and adaptability will help shape the future of mental health support in Surrey. You\’ll be working in a fast-paced environment that values teamwork, innovation, and a commitment to making a difference. Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours: Proven ability to work in a busy office environment, managing competing priorities effectively Strong written and verbal communication skills, with the ability to build positive relationships and work collaboratively with colleagues and customers Competence in using a range of IT tools and systems, including databases and Microsoft Office applications Excellent organisational skills and ability to maintain accurate records and handle enquiries, with an understanding of confidentiality and data protection principles Willingness and ability to travel across service sites as required.To apply, we request that you submit a CV and you will be asked the following 4 questions: What interests you about working in a newly established Mental Health Hub, and how do you see your role contributing to its success? Describe a time when you had to manage competing priorities in a busy environment. How did you ensure tasks were completed effectively and on time? How do you ensure confidentiality and professionalism when handling sensitive information or enquiries? Give an example of how you\’ve worked collaboratively within a team to deliver excellent customer service. What was your role and what was the outcome?Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. The job advert closes at 23:59 on 02/11/2025 with interviews planned to follow. We look forward to receiving your application, please click on the apply online button below to submit. Local Government Organisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to new unitary councils in April 2027. Your role will transfer with current terms and conditions to one of these new councils, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Please see more information on our website. Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we\’re committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs
Business Support Assistant employer: Surrey County Council
Contact Detail:
Surrey County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Assistant
✨Tip Number 1
Network like a pro! Reach out to people in the mental health sector or those already working at Surrey County Council. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to teamwork and prioritising tasks. We want you to shine, so think of examples from your past that show off your skills!
✨Tip Number 3
Show your passion for mental health support during the interview. Talk about why this role excites you and how you can contribute to the team’s success. Let your enthusiasm shine through!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows you’re genuinely interested in the role. Plus, it keeps you on their radar!
We think you need these skills to ace Business Support Assistant
Some tips for your application 🫡
Show Your Passion: When answering the questions, let your enthusiasm for working in a Mental Health Hub shine through. We want to see how you can contribute to our mission and make a difference!
Be Specific: Use specific examples from your past experiences to illustrate your skills. Whether it's managing competing priorities or ensuring confidentiality, we love hearing about real situations where you've excelled.
Tailor Your CV: Make sure your CV highlights the skills mentioned in the job description. We’re looking for strong communication and organisational skills, so don’t be shy about showcasing those!
Apply Through Our Website: Remember to submit your application through our website! It’s the best way to ensure it gets to us directly and helps us keep track of all applications efficiently.
How to prepare for a job interview at Surrey County Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Business Support Assistant role. Familiarise yourself with the responsibilities listed in the job description, especially around managing enquiries and supporting service delivery. This will help you articulate how your skills align with what they’re looking for.
✨Prepare Real-Life Examples
When answering questions about managing competing priorities or working collaboratively, use specific examples from your past experiences. Think of situations where you successfully handled multiple tasks or contributed to a team project. This will demonstrate your ability to thrive in a busy environment.
✨Show Your Communication Skills
Since strong written and verbal communication is key for this role, practice articulating your thoughts clearly. You might even want to prepare a brief introduction about yourself that highlights your relevant experience and enthusiasm for the position. This sets a positive tone right from the start!
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the Mental Health Hub and its future. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you. Consider asking about the team dynamics or how success is measured in this position.
