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- Tasks: Lead IT service delivery and shape the future of digital services.
- Company: Join a forward-thinking local government team in Reigate.
- Benefits: Generous salary, flexible working, 26-31 days holiday, and wellness support.
- Other info: Opportunity for career growth and to influence major investment decisions.
- Why this job: Make a real impact on public services and lead innovative technology initiatives.
- Qualifications: Experience in strategic IT leadership and managing complex service environments.
The predicted salary is between 90363 - 101581 £ per year.
Salary range for this role is £90,363 - £101,581 per annum based on a 36‑hour working week. We are looking for an Assistant Director IT Service Delivery to join our IT & Digital team. This is a rare opportunity to shape the future of IT and Digital services at scale. Your designated office base will be Woodhatch Place, Reigate but you will often find our team members working from home or in a range of council locations, thanks to our hybrid and flexible working offer.
Our Offer to You
- 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service
- Option to buy up to 10 days of additional annual leave
- A generous local government salary related pension
- Up to 5 days of carer's leave and 2 paid volunteering days per year
- Paternity, adoption and dependants leave
- An Employee Assistance Programme (EAP) to support health and wellbeing
- Learning and development hub with a wealth of resources
- Wellbeing and lifestyle discounts including gym, travel, and shopping
- A chance to make a real difference to the lives of our residents
About the Role
As Assistant Director IT Service Delivery, you will lead mission‑critical technology services that underpin everything the organisation does, influencing how services are delivered to residents, partners and colleagues every day. Reporting to the Chief Digital, Data & Technology Officer, this role sits at the heart of strategic decision‑making, with real authority to drive resilience, transformation and innovation across a complex digital landscape. The role leads overall IT Service Delivery, with direct line management of senior service managers and leadership responsibility for around 60 staff alongside contractor and supplier resources. Accountable for culture, capability and future leadership development, the post holder sets direction across a complex, multi‑supplier environment, ensuring reliable, high‑quality services and a strong user experience.
Working closely with senior leaders, the role translates digital strategy into effective operations, owning critical services, suppliers and budgets, while delivering key priorities including the IT Service Management tool replacement, stabilising the standalone service delivery model, improving commercial outcomes, and strengthening service continuity, cyber resilience and disaster recovery capability. In this role, your impact will be organisation‑wide and highly visible. You will shape how technology enables modern public services, influence major investment decisions, and build resilient digital foundations for the future. This is a chance to lead at scale, improve outcomes for residents and staff, and leave a lasting legacy in public service delivery.
Your application
In order to be considered for shortlisting, your application will clearly evidence the following skills:
- Strategic leadership experience in IT or Digital service delivery.
- Strong knowledge of IT Service Management and supplier environments.
- Proven people leadership and experience managing significant budgets and contracts.
- Ability to lead change, engage senior stakeholders and champion inclusive public service values.
To apply, we request that you submit a CV and you will be asked the following 3 questions:
- Please describe your experience of leading IT or Digital service delivery within a complex organisation, including your approach to performance and continuous improvement.
- Provide an example of where you have led significant change or improvement in technology services and the impact this had on users and the organisation.
- Describe your leadership style and how you build high‑performing, inclusive teams while developing future capability and talent.
Local Government Reorganisation (LGR)
Surrey County Council is undergoing Local Government Reorganisation, moving from a two‑tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities.
Our Commitment
We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. We are committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
Assistant Director IT Service Delivery employer: Surrey County Council
Contact Detail:
Surrey County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Director IT Service Delivery
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT and Digital space, especially those who might have insights into the role. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by researching the organisation’s recent projects and challenges. This will help you tailor your responses and show that you’re genuinely interested in shaping their IT services.
✨Tip Number 3
Practice your leadership stories! Be ready to share specific examples of how you've led teams and managed change. Highlighting your experience with budgets and supplier management will definitely catch their attention.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Assistant Director IT Service Delivery
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Assistant Director IT Service Delivery. Highlight your strategic leadership experience and any relevant IT service management skills that align with what we're looking for.
Answer the Questions Thoughtfully: When answering the application questions, be specific and provide clear examples from your past experiences. We want to see how you've led change and improved services, so don’t hold back on the details!
Showcase Your Leadership Style: In your application, describe your leadership style and how you build inclusive teams. We value diversity and want to know how you foster a high-performing environment while developing future talent.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you're keen on joining our team at StudySmarter.
How to prepare for a job interview at Surrey County Council
✨Know Your Stuff
Make sure you brush up on your knowledge of IT Service Management and supplier environments. Be ready to discuss how you've led IT or Digital service delivery in complex organisations, as this will be key to showcasing your strategic leadership experience.
✨Showcase Your Leadership Style
Prepare to talk about your leadership style and how you build high-performing, inclusive teams. Think of specific examples where you've developed talent and capability within your team, as this aligns perfectly with the role's requirements.
✨Impactful Change Stories
Have a couple of solid examples ready that demonstrate your ability to lead significant change or improvement in technology services. Focus on the impact these changes had on users and the organisation, as this will highlight your effectiveness in driving transformation.
✨Engage with the Future
Since this role is about shaping the future of IT and Digital services, be prepared to discuss your vision for modern public services. Think about how technology can enable better outcomes for residents and staff, and be ready to share your ideas on building resilient digital foundations.