At a Glance
- Tasks: Lead the delivery of digital inclusion services and support vulnerable individuals in Surrey.
- Company: Join Tech Angels, a mission-driven service combating digital exclusion.
- Benefits: Enjoy flexible working, training opportunities, and 27 days annual leave.
- Other info: Be part of a supportive team with great career development prospects.
- Why this job: Make a real difference by helping others connect and thrive in a digital world.
- Qualifications: Strong communication skills and a passion for supporting diverse communities.
Tech Angels is a service that aims to reduce digital exclusion across Surrey. These days so much connection happens digitally; those without the knowledge or equipment to connect to the internet are at a very high risk of loneliness and isolation, which have a significant negative impact on physical and mental health. To combat this, we provide devices on long term loan to people who are disabled or living with a health condition, family carers, of older age, or to those with another vulnerability. We also offer a ‘match’ with one of our team of volunteer Tech Angels, to help with digital literacy and confidence. We also supply those who do not have WiFi access with a data sim card so that they can be connected.
The purpose of the role is to take ownership of the full delivery of the service, coordinating referrals from initial enquiry through to completion. This includes managing volunteers, supporting service users, and ensuring all elements of the service run effectively so that people facing digital exclusion receive the support they need to get and stay connected. Currently we have funding for East Surrey, Surrey Downs and Elmbridge therefore most of the travel required will be to these areas.
Main Responsibilities- Service Delivery & Coordination
- Manage referrals from enquiry through to completion
- Ensure service users are assessed, supported and followed up
- Coordinate device loans, SIM provision and support pathways
- Monitor progress and resolve day-to-day issues
- Volunteer Management
- Recruit, onboard and induct new volunteers
- Conduct initial calls, interviews, references and DBS processes
- Match volunteers with service users
- Monitor visits, activity and reporting
- Provide ongoing support and communication to volunteers
- Service User Support
- Act as main contact for service users and carers
- Support those matched, waiting or needing additional help
- Ensure consistent engagement and positive outcomes
- Data & Administration
- Maintain accurate records across systems (e.g. Volunteero or database)
- Track activity, outcomes and service data
- Manage inbox and enquiries
- Ensure compliance with data protection and internal processes
- Engagement & Promotion
- Build relationships with local organisations and referrers
- Attend outreach and community events
- Promote the service and increase referrals
- Reporting & Communication
- Contribute to weekly updates and monthly reports
- Write case studies
- Team Contribution
- Work collaboratively with colleagues to deliver the service
- Support volunteer engagement activities and training
- Contribute to team meetings and service improvements
It is essential that you have:
- Excellent communication skills with the ability to communicate effectively in a range of formats and with a variety of audiences
- Advanced organisation and coordination skills
- Good level of computer literacy including all Microsoft packages with experience of using a range of databases
- A high degree of self-motivation and able to work on own initiative
- Confident phone call manner
- Live within Surrey and be prepared to travel across the county when required
- The ability to either work from home (with regular work in the community) or be based in our office in Burpham, Surrey
It is desirable that you have:
- Experience and knowledge of working with people who are Disabled, have a long-term health conditions and/or carers
- Experience and/or knowledge of working or volunteering in digital inclusion or technology training
- Confident and persuasive presentation skills
- Experience in group facilitation or training
- A good understanding of the Health, Social Care and Voluntary, Community and Faith Sector (VCFS)
- An understanding of GDPR and adult safeguarding principles
This role requires the successful applicant to have an Enhanced Disclosure and Baring Service check (and we will organise and pay for this for you if you are successful). As part of a remote working and flexible team we will support you to find the ways of working that suit you best.
What we offer you:- Induction training and support
- On-going training and development and the opportunity to complete accredited training
- 27 days annual leave per annum (excluding bank holidays), raising to 28 days after 2 years of service
- Access to our Employee Assistance Programme
- Equipment (laptop and mobile phone)
- Pre-agreed expenses
- Prospects of career development
- Company Pension Plan
- A great team and an interesting role!
If you would like to apply for this role please complete and return an application form by 5pm Friday 5th June 2026.
Technology Representative in Westcott employer: Surrey Coalition of Disabled People
Tech Angels is an exceptional employer dedicated to reducing digital exclusion across Surrey, offering a supportive work culture that prioritises employee growth and development. With comprehensive training opportunities, a generous annual leave policy, and a commitment to flexible working arrangements, employees can thrive while making a meaningful impact in their communities. Join a passionate team where your contributions directly enhance the lives of those facing digital barriers, all within a collaborative and engaging environment.
Contact Detail:
Surrey Coalition of Disabled People Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Technology Representative in Westcott
✨Tip Number 1
Get to know the company! Research Tech Angels and understand their mission to reduce digital exclusion. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events related to digital inclusion. Building relationships can give you insider info and possibly a referral.
✨Tip Number 3
Practice your communication skills! Since this role requires excellent communication, consider doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Tech Angels.
We think you need these skills to ace Technology Representative in Westcott
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Technology Representative. We want to see how you can help combat digital exclusion, so don’t hold back on sharing relevant examples!
Show Off Your Communication Skills:Since excellent communication is key for this role, use your application to demonstrate your ability to convey information clearly. Whether it’s through your writing style or the way you present your experiences, let us see that you can connect with a variety of audiences.
Be Organised:We love a well-structured application! Make sure your CV and cover letter are easy to read and logically organised. This not only shows off your advanced organisation skills but also makes it easier for us to see why you’re a great fit.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super straightforward – just follow the prompts!
How to prepare for a job interview at Surrey Coalition of Disabled People
✨Know the Mission
Before your interview, take some time to understand Tech Angels' mission and how they combat digital exclusion. Familiarise yourself with their services and think about how your skills can contribute to their goals. This will show your genuine interest in the role and help you connect your experience to their needs.
✨Showcase Your Soft Skills
This role requires excellent communication and organisational skills. Prepare examples from your past experiences where you've successfully managed volunteers or supported service users. Be ready to discuss how you handle challenges and ensure positive outcomes, as these are key aspects of the job.
✨Demonstrate Tech Savviness
Since the role involves coordinating device loans and supporting digital literacy, be prepared to discuss your computer literacy and any experience you have with technology training. Highlight any relevant tools or databases you've used, as this will reassure them of your capability to manage the technical aspects of the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, volunteer management strategies, or how they measure success in their service delivery. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.
