At a Glance
- Tasks: Manage digital inclusion projects and support service users in Surrey.
- Company: Surrey Coalition of Disabled People, a diverse and innovative organisation.
- Benefits: Competitive salary, flexible working, training opportunities, and generous leave.
- Other info: Join a supportive team with excellent career development prospects.
- Why this job: Make a real difference by helping others connect digitally and combat isolation.
- Qualifications: Strong communication skills and experience in coordination or digital inclusion.
The predicted salary is between 26000 - 28000 € per year.
Our vision is a world where difference is valued, and diversity is celebrated. A world where everyone has the same rights, freedoms, choices, and opportunities. Surrey Coalition of Disabled People is an innovative organisation that is led by disabled people working together to achieve our vision.
Hours: 28-30 hours per week
Term: Fixed term to 30th September 2026. Possibility of an extension subject to funding
Salary: £26,000 - £28,000 FTE per annum
Location: Home based or office based with daily work out in the community across Surrey
Reporting to: Technology Lead
Purpose of the project: Tech Angels is a service that aims to reduce digital exclusion across Surrey. These days so much connection happens digitally; those without the knowledge or equipment to connect to the internet are at a very high risk of loneliness and isolation, which have a significant negative impact on physical and mental health. To combat this, we provide devices on long term loan to people who are disabled or living with a health condition, family carers, of older age, or to those with another vulnerability. We also offer a “match” with one of our team of volunteer Tech Angels, to help with digital literacy and confidence. We also supply those who do not have WiFi access with a data sim card so that they can be connected.
Main Responsibilities:
- Manage referrals from enquiry through to completion
- Ensure service users are assessed, supported and followed up
- Coordinate device loans, SIM provision and support pathways
- Monitor progress and resolve day-to-day issues
- Recruit, onboard and induct new volunteers
- Conduct initial calls, interviews, references and DBS processes
- Match volunteers with service users
- Monitor visits, activity and reporting
- Provide ongoing support and communication to volunteers
Service User Support:
- Act as main contact for service users and carers
- Support those matched, waiting or needing additional help
- Ensure consistent engagement and positive outcomes
Data & Administration:
- Maintain accurate records across systems (e.g., Volunteero or database)
- Track activity, outcomes and service data
- Manage inbox and enquiries
- Ensure compliance with data protection and internal processes
Engagement & Promotion:
- Build relationships with local organisations and referrers
- Attend outreach and community events
- Promote the service and increase referrals
Reporting & Communication:
- Contribute to weekly updates and monthly reports
- Write case studies
Team Contribution:
- Work collaboratively with colleagues to deliver the service
- Support volunteer engagement activities and training
- Contribute to team meetings and service improvements
Person specification:
It is essential that you have:
- Excellent communication skills with the ability to communicate effectively in a range of formats and with a variety of audiences
- Advanced organisation and coordination skills
- Good level of computer literacy including all Microsoft packages with experience of using a range of databases
- A high degree of self-motivation and able to work on own initiative
- Confident phone call manner
- Live within Surrey and be prepared to travel across the county when required
- The ability to either work from home (with regular work in the community) or be based in our office in Burpham, Surrey
It is desirable that you have:
- Experience and knowledge of working with people who are Disabled, have a long-term health conditions and/or carers
- Experience and/or knowledge of working or volunteering in digital inclusion or technology training
- Confident and persuasive presentation skills
- Experience in group facilitation or training
- A good understanding of the Health, Social Care and Voluntary, Community and Faith Sector (VCFS)
- An understanding of GDPR and adult safeguarding principles
This role requires the successful applicant to have an Enhanced Disclosure and Baring Service check (and we will organise and pay for this for you if you are successful). As part of a remote working and flexible team we will support you to find the ways of working that suit you best.
What we offer you:
- Induction training and support
- On-going training and development and the opportunity to complete accredited training
- 27 days annual leave per annum (excluding bank holidays), raising to 28 days after 2 years of service
- Access to our Employee Assistance Programme
- Equipment (laptop and mobile phone)
- Prospects of career development
- Company Pension Plan
- A great team and an interesting role!
Technology Representative in Guildford employer: Surrey Coalition of Disabled People
Surrey Coalition of Disabled People is an exceptional employer that champions diversity and inclusion, providing a supportive work environment where employees can thrive. With flexible working options, comprehensive training opportunities, and a commitment to employee well-being, we empower our team to make a meaningful impact in the community. Join us in our mission to reduce digital exclusion and enhance the lives of those we serve across Surrey.
Contact Detail:
Surrey Coalition of Disabled People Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Technology Representative in Guildford
✨Tip Number 1
Get to know the company and its mission. When you’re chatting with them, show that you understand their vision of valuing diversity and reducing digital exclusion. It’ll make you stand out as someone who truly cares about what they do.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of interaction with service users and volunteers, being able to express yourself clearly and confidently is key. Try role-playing common scenarios with a friend or family member.
✨Tip Number 3
Don’t forget to highlight your organisational skills. This job requires managing multiple tasks and keeping track of various records. Share examples from your past experiences where you successfully juggled responsibilities.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to be part of our team at Surrey Coalition of Disabled People.
We think you need these skills to ace Technology Representative in Guildford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to reflect the values and mission of Surrey Coalition of Disabled People. Highlight your experience and skills that align with our vision of valuing diversity and reducing digital exclusion.
Showcase Your Communication Skills:Since excellent communication is key for this role, use your application to demonstrate how you can effectively engage with a variety of audiences. Share examples of how you've communicated complex information in an accessible way.
Be Organised and Detailed:We love a well-structured application! Make sure to present your information clearly and concisely. Use bullet points where necessary and ensure your CV and cover letter are free from errors.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to be part of our team!
How to prepare for a job interview at Surrey Coalition of Disabled People
✨Know Your Stuff
Make sure you understand the role of a Technology Representative and the mission of the Surrey Coalition of Disabled People. Familiarise yourself with their Tech Angels service and how it combats digital exclusion. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, prepare examples of how you've effectively communicated with diverse audiences in the past. Think about times when you’ve helped someone understand technology or supported a service user, as these experiences will resonate well.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple tasks and coordinate activities. You might want to share specific tools or methods you use to stay organised, especially when dealing with referrals and volunteer management, as this is crucial for the role.
✨Engage with Their Vision
Express your passion for diversity and inclusion during the interview. Share any personal experiences or insights that align with their vision of valuing difference. This will help you connect on a deeper level and show that you’re not just looking for a job, but are genuinely invested in their mission.
