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- Tasks: Assist adults and children with disabilities during travel, ensuring their safety and comfort.
- Company: Surrey Choices, dedicated to supporting individuals with learning disabilities and autism.
- Benefits: Earn £12.60 per hour, with flexible hours and potential for overtime.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Strong communication skills, empathy, and ability to handle diverse needs.
- Other info: Join a supportive team with opportunities for personal growth and development.
The predicted salary is between 12 - 16 £ per hour.
Location: Woking, Surrey (with regular travel across Surrey-based services)
Hours: Working 2 hours in the morning (pick up) and 2 hours in the afternoon (drop off) with the possibility of overtime available - some flexibility may be required to cover occasional evenings and weekends.
Salary: £12.60 per hour (£24570 full time salary offered pro-rata for part-time hours) (£13104 per annum based on 20 hours a week)
Do you want to make a difference to someone’s life? Do you think you could help people to reach their full potential? At Surrey Choices, we support people with learning disabilities and autism to be active members of their local communities through inspiring and challenging them to learn, enjoy and achieve their goals. Our mission is to deliver innovative, sustainable services that enable choice and positive outcomes for the people we support. These services are provided by skilled, engaged and inspired colleagues.
The Passenger Assistant is responsible for providing specialised assistance and support to adults and children with disabilities and autism during their travel, ensuring their safety, comfort, and satisfaction. The role involves working closely with passengers with diverse needs and requirements, providing personalised assistance and creating a supportive environment. The Passenger Assistant plays a crucial role in ensuring a positive and inclusive travel experience for passengers.
Key Responsibilities- Provide personalised assistance and support to adults and children with varying needs during boarding and disembarking from vehicles, ensuring their safety, comfort, and well-being.
- Understand and accommodate the specific needs and communication preferences of passengers, adapting the assistance and support provided accordingly.
- Communicate effectively with passengers, their caregivers, or accompanying family members to establish trust, understand their requirements, and provide appropriate assistance.
- Offer guidance, reassurance, and support to passengers, promoting a calm and inclusive travel environment.
- Safely handle and transport passenger luggage, mobility aids, or other equipment, taking into account any specific handling requirements or instructions provided.
- Maintain a high level of professionalism, empathy, and excellent customer service, ensuring passengers and their caregivers feel valued and supported throughout their journey.
- Proactively monitor and respond to passenger feedback, concerns, or issues, taking prompt and appropriate actions to address them.
- Collaborate closely with the Community Transport team to ensure the smooth operation of services and efficient scheduling of passenger assistance for individuals.
- Adhere to all relevant regulations, policies, and procedures to ensure passenger safety, confidentiality, and compliance with legal requirements.
- Keep accurate and confidential records of passenger interactions, including incidents, assistance provided, and any necessary follow-up actions including reporting any safeguarding issues.
- Participate in training programs and stay updated on best practices, techniques, and developments related to the role.
- Strong interpersonal and communication skills, with the ability to interact effectively and sensitively with individuals, as well as their caregivers or accompanying family members.
- Empathy, patience, and a calm demeanour.
- Ability to handle and lift luggage or mobility aids, while adhering to any specific handling guidelines.
- Ability to work well under pressure and adapt to changing situations, ensuring the safety and well-being of passengers at all times.
- Attention to detail and the ability to maintain accurate and confidential records of passenger interactions.
- Experience of working in a similar role an advantage.
For an informal conversation and to find out more about this rewarding role, please contact Janine Gray on 07714 614474.
Surrey Choices Ltd is an equal opportunities employer. All offers of employment are subject to satisfactory references and an Enhanced DBS Disclosure.
Part-Time Passenger Assistant in Woking employer: Surrey Choices
Contact Detail:
Surrey Choices Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-Time Passenger Assistant in Woking
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Surrey Choices. Understand their mission and values, and think about how your skills can help them support people with disabilities and autism. This will show you’re genuinely interested and ready to make a difference.
✨Tip Number 2
Practice your communication skills! As a Passenger Assistant, you'll need to interact with passengers and their families. Try role-playing scenarios with friends or family to get comfortable with different situations. This will help you feel more confident during the real deal.
✨Tip Number 3
Show off your empathy! During the interview, share examples of times when you've helped someone in need or gone the extra mile for a friend. Highlighting your ability to connect with others will resonate well with the hiring team at Surrey Choices.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re keen on the role and helps keep you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Part-Time Passenger Assistant in Woking
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Passenger Assistant. We want to see how you can make a difference in the lives of our passengers!
Show Your Empathy: In your written application, let us know about your interpersonal skills and any experiences where you've shown empathy and patience. This role is all about supporting individuals with diverse needs, so we love to see that in your application.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Make sure to include all relevant details without going off on a tangent!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this rewarding role. We can’t wait to hear from you!
How to prepare for a job interview at Surrey Choices
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Passenger Assistant. Familiarise yourself with the key tasks like providing personalised assistance and ensuring passenger safety. This will help you demonstrate your knowledge and show that you're genuinely interested in making a difference.
✨Showcase Your Empathy
Since this role involves working closely with individuals with disabilities and autism, it's crucial to highlight your interpersonal skills. Prepare examples from your past experiences where you've shown empathy and patience. This will help the interviewer see that you can create a supportive environment for passengers.
✨Communicate Effectively
Effective communication is key in this role. During the interview, practice clear and concise responses. You might also want to think about how you would communicate with passengers and their caregivers. Showing that you can establish trust and understand their needs will set you apart.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you'd handle specific situations, such as managing a passenger's anxiety or dealing with unexpected changes. Think through potential scenarios and how you would respond, demonstrating your ability to adapt and ensure passenger well-being.
