At a Glance
- Tasks: Drive high-quality, person-centred care and lead quality improvement initiatives.
- Company: Surrey Choices, dedicated to empowering individuals through innovative care services.
- Benefits: Generous leave, training opportunities, pension scheme, and employee recognition awards.
- Other info: Flexible home working with travel across Surrey and a supportive work culture.
- Why this job: Make a real difference in people's lives while developing your career in care quality.
- Qualifications: Experience in care settings, data analysis, and team leadership skills.
The predicted salary is between 38190 - 40260 £ per year.
Location: Home working (with some travel across Surrey-based services)
Hours: Monday – Friday – 8:30am – 4:30pm – 37.5 hours a week
Salary: £38,190 - £40,260 per annum
Do you want to have experience in Care Quality? Do you share our Core Values? At Surrey Choices, we put the people we support at the heart of everything we do, inspiring and challenging them to learn, enjoy life and achieve their goals. Our mission is to deliver innovative, sustainable services that enable choice and positive outcomes for the people we support. These services are provided by skilled, engaged and inspired colleagues.
The role: The Care Quality Business Partner is responsible for driving high‑quality, person‑centred care across the services and taking the lead for developing and embedding a quality culture, designing and implementing systems of work that support that culture change. The post-holder will lead on quality assurance, continuous improvement, audits, incident reviews, complaints and staff practice development to ensure the service delivers safe, effective, caring, responsive, and well‑led care.
Duties include:
- Care Practice Improvement
- Independent investigation of formal complaints in accordance with Surrey Choices complaints procedure.
- Analyse incidents, accidents, complaints, and near misses—identify evidence-based trends and lead on corrective actions.
- Support the development and review of support plans to ensure they are person‑centred and outcome focused.
- Training and Workforce Development – Identify staff training needs through audits, observations, and incident reviews.
- Support with coordination of training on quality, safeguarding, MCA, documentation, and other core topics.
- Support new staff during induction, ensuring they understand quality expectations and standards.
- Designated Safeguard Lead - Lead and coordinate effective safeguarding arrangements for services.
- PBS Coordination and Support - Coordinate relevant PBS training across services and ensure that mandatory requirements and any additional service needs are met.
- Leadership and Collaboration - Act as a strategic partner to the Registered Managers/AOMs/ECMs, leadership team.
- Chair and contribute to Operational Leadership Team meetings, safeguarding reviews, and policy development.
- Quality Assurance and Compliance - Leading on the implementation and monitoring of quality assurance systems aligned with the relevant regulatory body for the service.
- Monitor compliance data, identify gaps, and drive improvements.
What we would like you to bring:
- Experience in operational practice and the delivery of services in a care setting.
- Ability to understand, manipulate and present data.
- Experience in working with families, carers, and external organisations.
- Ability to work with and motivate teams.
- Ability to effectively support teams and services through change.
- Sound understanding of good care and support principles, CQC and SEQF frameworks.
- Experience in a position with line management / team leader responsibilities.
When you work with us you will enjoy the following benefits:
- Full training given - career progression encouraged.
- 25 days leave plus bank holidays.
- £500 refer a friend scheme.
- Generous pension and sick pay.
- 45p per mile expenses.
- Employee Assistance Programme.
- Automatic entry into Perkbox benefit scheme.
- Employee Recognition Award Scheme.
- Subsidised access to a Blue Light Card.
- Long service award.
We welcome applications from all sections of the community and have an equal opportunities policy. If you need any reasonable adjustments during the interview process, or to undertake the role due to disability, please do not hesitate to discuss this with us. All offers of employment are subject to satisfactory references and a DBS Disclosure.
For more information, please contact Jackie Doe, Operations Director on 07713479728 or Louise Hayes, Operations Director on 07519 604542.
Please click here to view our Surrey Choices Privacy Statement or copy and paste the URL into your web browser: https://www.surreychoices.com/surrey-choices-privacy-policy/
Care Quality Business Partner in Surrey employer: Surrey Choices
Surrey Choices is an exceptional employer that prioritises the well-being and development of its employees while delivering high-quality, person-centred care. With a strong commitment to career progression, comprehensive training, and a supportive work culture, staff are empowered to make a meaningful impact in the lives of those they support. Enjoy generous benefits including 25 days of leave, a robust pension scheme, and access to employee recognition programmes, all while working flexibly from home with occasional travel across Surrey-based services.
StudySmarter Expert Advice🤫
We think this is how you could land Care Quality Business Partner in Surrey
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Surrey Choices.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Surrey Choices.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Surrey Choices, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Care Quality Business Partner in Surrey
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Surrey Choices.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Surrey Choices.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Surrey Choices. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Surrey Choices. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Surrey Choices
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Surrey Choices’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
