Part-Time Passenger Assistant in Redhill

Location: Redhill, Surrey (with regular travel across Surrey-based services)

Hours: Working 1.5 hours in the morning (pick up) and 1.5 hours in the afternoon (drop off) with the possibility of overtime available - some flexibility may be required to cover occasional evenings and weekends.

Salary: £12.60 per hour (£9828 per annum based on 15 hours a week)

Do you want to make a difference to someone’s life? Do you think you could help people to reach their full potential? At Surrey Choices, we support people with learning disabilities and autism to be active members of their local communities through inspiring and challenging them to learn, enjoy and achieve their goals. Our mission is to deliver innovative, sustainable services that enable choice and positive outcomes for the people we support. These services are provided by skilled, engaged and inspired colleagues.

The Passenger Assistant is responsible for providing specialised assistance and support to adults and children with disabilities and autism during their travel, ensuring their safety, comfort, and satisfaction. The role involves working closely with passengers with diverse needs and requirements, providing personalised assistance and creating a supportive environment. The Passenger Assistant plays a crucial role in ensuring a positive and inclusive travel experience for passengers.

• Provide personalised assistance and support to adults and children with varying needs during boarding and disembarking from vehicles, ensuring their safety, comfort, and well-being.
• Understand and accommodate the specific needs and communication preferences of passengers, adapting the assistance and support provided accordingly.
• Communicate effectively with passengers, their caregivers, or accompanying family members to establish trust, understand their requirements, and provide appropriate assistance.
• Offer guidance, reassurance, and support to passengers, promoting a calm and inclusive travel environment.
• Safely handle and transport passenger luggage, mobility aids, or other equipment, taking into account any specific handling requirements or instructions provided.
• Maintain a high level of professionalism, empathy, and excellent customer service, ensuring passengers and their caregivers feel valued and supported throughout their journey.
• Proactively monitor and respond to passenger feedback, concerns, or issues, taking prompt and appropriate actions to address them.
• Collaborate closely with the Community Transport team to ensure the smooth operation of services and efficient scheduling of passenger assistance for individuals.
• Adhere to all relevant regulations, policies, and procedures to ensure passenger safety, confidentiality, and compliance with legal requirements.
• Keep accurate and confidential records of passenger interactions, including incidents, assistance provided, and any necessary follow-up actions including reporting any safeguarding issues.
• Participate in training programs and stay updated on best practices, techniques, and developments related to the role.

• A kind and caring approach to supporting people
• A willingness to learn
• A passion for creating diverse communities
• An ability to communicate well with others

• Full training given - career progression encouraged
• 25 days leave plus bank holidays
• £500 refer a friend scheme
• Generous pension and sick pay scheme
• 45p per mile expenses
• Employee Assistance Programme
• Automatic entry into Perkbox benefit scheme
• Employee Recognition Award Scheme
• Subsidised access to a Blue Light Card
• Long service award
• Thank you scheme

For an informal conversation and to find out more about this rewarding role, please contact Lydia Simpson on 07860 918148.

Surrey Choices Ltd is an equal opportunities employer. All offers of employment are subject to satisfactory references and an Enhanced DBS Disclosure.